Purchased a compressor that developed a leak from the compressor to air tank after 11 months of use, rang Crytec and a new pipe was delivered next day. Fantastic service, from the moment of contact it... See more
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Company details
Written by the company
UK Based business Providing products across several sectors, mainly focusing on the construction, forestry and Garden sectors
Contact info
Unit 3 - 4 Sheepbridge Lane, S41 9RX, Chesterfield, United Kingdom
- 01246 863755
- support@crytec-power.co.uk
- www.crytec-power.co.uk
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Brilliant Products, Awful Support
The products overall from my experience are really well made a put together, however the after sales when in need for spare parts is pretty dire. I've been waiting just over a week at this point and still not even so much as a reply, even to my follow up emails. The product being good doesn't matter when I am unable to get spares to use the product.
Recommended Seller
Happy with my purchase from Crytec, bought a log splitter. Ordering was straight forward, it arrived quickly and in good condition. Crytec's email communication was spot on too. Well recommended.
Kinetic log splitter
Crytec are supplying decent quality machines at very reasonable prices.
Staff are approachable and helpful.
I'll definitely buy from them again.
Although the first item wasn’t…
Although the first item wasn’t delivered due to damage. The delivery service failed to deliver on the day stated for the replacement. However the box is nicely made. Packaging was damaged but didn’t affect the item. As others have said the wheels are naff. Draws have a secondary push to close them, which is good.
Ordered and with me within a couple of…
Ordered and with me within a couple of days...
great value and quality
Great service as usual. Products arrive quickly and are of great quality for the price.
Bought a generator which failed just…
Bought a generator which failed just after a year. Company haven’t wanted to know. The carburettor has obviously failed, but they won’t even advise where I can get a replacement part.
Shocking after service, avoid at all costs
Rapid response to my email enquiry
Rapid response to my email enquiry.
Item arrived very promptly and any issues were resolved very efficiently
Really helpful staff
Really helpful staff. The machine we purchased is amazing. Great price for its ability.
Everything delivered on time & delivery…
Everything delivered on time & delivery instructions were adhered to
Service was great and the 7 tonne log…
Service was great and the 7 tonne log splitter has been great.
R300iS inverter generator.
R300iS inverter generator.
Starting isn't the problem but keeping it running is. It starts and runs for a few seconds then dies. Repeat 50 times before it finally continues to run. Shame as I bought it just over a year ago and only used it twice but now I need it every month for my lads kart racing. I did put fresh E5 petrol in and this has happened all weekend - 8 times. Not the best advert in the paddock when others see me pulling the cord 50 times!
Appalling customer service
Appalling customer service. Promised replacement of a faulty component 3 months ago. Still no part and emails ignored. Same when a component failed when I bought the machine. Would never use again.
Excellent product and does exactly what…
Excellent product and does exactly what is required. Cuts down a lot of time cutting logs and holds logs good
Poor Customer Service
Purchased a powered self loading barrow and I have had no end of bother with it, required a new battery immediately after a few hours of work which Crytec kindly supplied FOC, then the throttle cable snapped, again replaced FOC. Now after 14 hours of work battery issues again, I have sent a video as requested but no return phone calls disappointing service when spending over £5k on the equipment. I would be looking elsewhere for better customer service.

Reply from Crytec Power
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