Crystal Heaven London Reviews 

257
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs and excellent quality, noting that the jewellery does not tarnish and feels very comfortable for continuous daily wear. People also highlight the fast shipping and exceptional customer support, describing staff as friendly and always ready to help resolve any delivery or order problems. However, some reviewers were not happy with certain items, mentioning that some pieces easily fell out or featured faulty catches that caused them to lose the jewellery. A few people also felt that the support team could sometimes be unhelpful or decline responsibility when dealing with these specific product defects and complaints.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning and unique designs... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the stunning and well-made... See more

Customer service

Consumers find customer service to be positive, highlighting brilliant assistance when correcting mistakes... See more

Delivery service

People report positive experiences with the delivery service, consistently praising the fast shipping and... See more

Order

Reviewers highlight positive aspects of ordering, expressing delight with the process and the beautiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely beautiful jewellery - I won't be shopping anywhere else! There was so much choice for all different types of piercings and everything matches effortlessly. The quality is great and I now do... See more

Rated 5 out of 5 stars

Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue b... See more

Rated 5 out of 5 stars

Im glad i found their page via facebook. Their jewellery looks stunning in photo but face to face, even more beautiful! Happily with the quality and style, feel very comfortable compared to the on... See more

Rated 5 out of 5 stars

The Bright Silver titanium is really good, no tarnishing like sterling and no gold price tag. It appears similar to my white gold, really recommend it. I do wish their charms were available in titan... See more


Company details

  1. Jewelry Store

Written by the company

Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡


Contact info

4.8

Excellent

TrustScore 5 out of 5

257 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(257)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Etsy

Bought from Etsy, but so easy and convenient. Beautiful piece too, keep getting compliments on it!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful and unique designs

Beautiful and unique designs unlike anything I've found locally (Midwest, USA)! I love that the style is classic and everything has lots of sparkle. The Mystic items have been my favorite (so please keep them coming!) Every piece I've ordered has been priced fairly and high quality. Happy to be a repeat customer ❤️

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I could go on and on about this…

I could go on and on about this company. I found them over a year ago and I’ve worn the original few pieces I purchased this entire time. The quality is amazing, they still look brand new! I’ve ordered a few more times since then and I have only wonderful things to say. I reached out to customer service one time and it was the best experience I have ever had with a company. I love to give credit where credit is earned. I am a teacher with limited funds and this jewelry brand is worth it!
- Signed,
A lover of crystal heaven london

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Rook Jewellery

I have been looking for a rook hoop piercing for quite some time but nothing screamed to me until I looked on Crystal Heaven London. All the jewellery is stunning and reasonably priced. Can’t wait for them to be delivered.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I am obsessed

I am obsessed with this jewellery to the point I got more piercings because I want to wear it all. It’s excellent quality, excellent customer service. Photographs don’t do how much they sparkle justice!

1 June 2026
Unprompted review

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