Absolutely beautiful jewellery - I won't be shopping anywhere else! There was so much choice for all different types of piercings and everything matches effortlessly. The quality is great and I now do... See more
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Review summary
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Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue b... See more
Im glad i found their page via facebook. Their jewellery looks stunning in photo but face to face, even more beautiful! Happily with the quality and style, feel very comfortable compared to the on... See more
The Bright Silver titanium is really good, no tarnishing like sterling and no gold price tag. It appears similar to my white gold, really recommend it. I do wish their charms were available in titan... See more
Company details
Written by the company
Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡
Contact info
4.8
Excellent
257 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 48 hours
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Such a wide variety of products to suit…
Such a wide variety of products to suit almost all piercings. So glad they come in gold and silver because I’m a silver girl and so many places offer very little silver options. Great prices and excellent customer service!
4 May 2025
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your review Shannon! I'm so glad you love our Silver jewellery for your piercings. We ❤️ our silver girlies! ✨
Beautiful jewellery and quick delivery
Beautiful jewellery and quick delivery! I’ve made a couple of purchases now and will definitely be back again.
2 May 2026
Unprompted review
Reply from Crystal Heaven London
Thank you for your continued support Chelsea 🤗 I'm so glad to hear you loved your first orders & will be back for more sparkle 💖
Do NOT shop with this brand
Do NOT shop with this brand. My experience with them has been nothing short of a nightmare. Ordered 5 items with them - 2 of them were faulty. One fell
Out when wearing as the catch was faulty - they would not refund this as the I didn’t have the product (I mean how could I when it was faulty and fell out). The other one they confirmed in writing to return it and they’d refund it. A few weeks after doing I emailed to chase the refund on it, to which they said they would not do this now. This escalated to the owner who doubled down and has provided literally the worst and most baffling customer service I’ve ever experienced. Saying I had to return everything in order to receive a refund - one was faulty and fell out, you have one of them and the other 3 I have worn. Like where is the sense in this? But apart from the quality of the products - it’s really been the customer service which has been beyond disappointing and disgusting. Save the issues and go somewhere else, this brand will not look after you.
*just to update on the below as what they’ve written is not a true representation. A refund on (one of - there were multiple faulty items) was agreed in writing. To say the offer applies to this one is quite misleading as it could have been any of the 5. Your offers were not “declined” I simply requested that you honour the refund that was originally confirmed to me - you did not and decided to change your mind on a customer. Also, the solutions were not “declined” - I’m still waiting on a QR code to return all the items as you’ve requested for a full refund despite not even wanting that. Let’s not try to mislead potential shoppers with your reply.
1 May 2026
Unprompted review
Reply from Crystal Heaven London
We’re really sorry to hear this Lizzie, we always aim to go above and beyond for our valued customers and create a positive experience 🫶
For clarity, your order was placed using our “Buy 4 Get 1 Free” promotion, meaning one item in the order was completely free of charge (£0.00) so you only paid for 4 items. The item you wanted to return was this promotional item because you struggled to screw it together.
Once the item was returned free of charge, we explained that this item does not carry any refundable value as it's a free item, so we offered an exchange or a replacement in line with the Consumer Rights Act 2015, however this was declined.
Due to your expressed dissatisfaction of the products and continued demands for a refund of a product of which no payment was made, the only further resolution we could offer was a full refund of your entire order including the item with a faulty catch, as we would never expect a customer to keep jewellery they are not happy with and hoped this would bring the matter to a close since a full refund is the highest level of resolution available, however this option was also declined.
We’re sorry that neither of these resolutions were suitable, we tried our best to find an outcome that would satisfy you and I remain confident that we acted fairly and reasonable throughout our communication ❤️
Love & sparkle,
CHL Team x
Reply from Crystal Heaven London
That's so kind, thank you Tammar 😘✨
Love these earrings and this range
Love these earrings and this range. Always struggled to find high quality titanium as I am allergic to all other metals. Finally started to create my dream earrings stack. It’s ongoing as I have more piercings planned but cannot recommend this company enough. No faffing with screw in earrings , just clip in. Love love love ❤️ can’t seem to upload photo
29 April 2026
Unprompted review
Reply from Crystal Heaven London
I'm so glad you discovered us Lee! It always makes me so happy when we're able to help anyone with metal allergies, as this is exactly the problem I'm passionate about solving 🤗
I hope you're enjoying creating your dream ear stacks & I can't wait to see the finished result 😍 thank you so much for supporting us! ✨
I have ordered many times from Crystal…
I have ordered many times from Crystal Heaven. Delivery is always fast & the jewellery is beautiful. It’s my go to for pretty, amazing quality earrings that have never caused an irritation. 💯 recommend 🌟
28 April 2026
Unprompted review
Reply from Crystal Heaven London
I appreciate you so much Claire! Thank you so much for your continued support & for trusting us to adorn your ears ☺️ sending you love & sparkle ❤️
Quality and Customer Service
I lost an earring from my pair and the team was so helpful in offering me a discount for my repurchase. I wear these earrings 24/7 and they’re so shiny and sparkly after months and months!
1 January 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for sharing your experience with us Jessi, I'm glad we were able to help & I really appreciate your support 🫶✨
Gorgeous earrings but small
Gorgeous earrings, a little smaller than expected but very sparkly.
14 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you for your kind words Elizabeth, I'm so glad you love your earrings! Our designs are definitely on the daintier side but still pack a whole bunch of sparkle! 🤭✨
Reply from Crystal Heaven London
What a lovely review! Thank you so much Janell, I'm so glad you love our jewellery 🥰✨
Can’t recommend them enough
I’ve bought quite a few pieces now from Crystal Heaven London & every one is just perfect. The designs are all beautiful & you can mix & match the charms to your liking. Their delivery has always been quick, & the quality of the jewellery is outstanding. I look forward to receiving my next order & can’t recommend them enough.
31 October 2025
Unprompted review
Reply from Crystal Heaven London
Claire, thank you so much for your continued support! 🫶 I'm so glad you love mixing and matching to create your unique curation - that makes me so happy 🥰 I will pass this lovely feedback onto the rest of the team ❤️
Your Jewellery is Beautiful 😍
Your jewellery is beautiful, the little details just make it perfect, and your customer service is fantastic 🤩
20 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your kind review, such lovely feedback which makes us all so happy!! We appreciate you 😘🫶
great customer service and really high…
great customer service and really high quality jewellery
18 April 2026
Unprompted review
Reply from Crystal Heaven London
I'm so glad to hear you love our jewellery Lucy, we truly care about the quality of each piece & it's so lovely when it's appreciated by our valued community - thank you! ❤️
Beautiful jewellery
Beautiful jewellery, doesn’t tarnish with regular wear.
18 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your kind words Ash, I'm happy to hear our jewellery has proven it can stand the test of time 💪 appreciate your support!! ❤️
Amazing
The jewellery is absolutely beautiful, just as they are in the pictures. And the delivery came in way quicker than the estimated shipping time which made me happy as I was so excited to receive it!
7 April 2026
Unprompted review
Reply from Crystal Heaven London
Debbie, thank you for your lovely words 🥹 I'm so glad you love the jewellery & that it arrived fast! I hope you love wearing your new pieces and thank you so much for the support 💖
Reply from Crystal Heaven London
Thank you so much Lucy, I appreciate it 🥰
Gorgeous pieces and a great independent…
Gorgeous pieces and a great independent company to support
8 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your support Katie, it truly does mean a lot as an independent company! 🫶✨
Beautifully made. Reasonable price for a quality piece.
I’m so glad I found this company. The nose hoop I ordered was exactly what I wanted, but unfortunately, it was too small. I will be ordering a bigger size!
7 April 2026
Unprompted review
Reply from Crystal Heaven London
Georgina, I'm so glad you found us & our nostril jewellery 🤗 I hope the bigger size was perfect for you! ❤️
Really good service
Really good service, fast shipping and good quality jewellery.
11 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your kind words Stacey, I'm so grateful for your support 😊✨
Lovely jewellery wouldn’t go anywhere…
Lovely jewellery wouldn’t go anywhere else.
10 April 2026
Unprompted review
Reply from Crystal Heaven London
We're so lucky to have your support Gemma! Thank you for shopping with us and trusting us to adorn your ears 🥰👂
Excellent quality
Excellent quality. I wear my conch stud in my ear in the shower and i have never experienced fading, and i have had it 2 years
8 April 2026
Unprompted review
Reply from Crystal Heaven London
I'm so happy to hear our Titanium jewellery has proven it can withstand pretty much everything! 💪 thank you so much for shopping with us ❤️
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