Crutchfield Reviews 

Installing radio was a breeze with instructions provided.

This is my first time buying from Crutchfield. The experience was exceptional. The individual that assisted me was knowledgable and gave very good advice. There was no pressure to buy. The discussion was informative as we talked through the various options. I am appreciative for the assistance provided that made for a good experience. I will definately consider Crutchfield in future purchases

It’s not Crutchfield so much it’s your shipper UPS. If I don’t get my stuff today, I’m sending it all back. You need to put some pressure on UPS to deliver your product.

Outstanding.
In every respect... from communication, information and shipping, outstanding.
I won't hesitate to order again.
Thank you!

Easy ordering helpful service, will order for them again. However, your product line is not as deep as I would like

Never got the adapter for the antenna or instructions to put it in....

Great experience they did what they said they would and I got what I ordered

Once item purchased they dont care about making sure all of your needs met. Not a great experience for me.

I had a subwoofer that needed replacement, it was about 20 years old. Found a replacement at Crutchfield that fit perfectly in my box. Even holes lined up. Sounds great. JL Audio 8W1v3-4.

Speakers fit perfectly, the instructions that they send before your shipment wasa nice touch.

The ease of purchase, constant communication, & great pricing. They arrived literally 2 days after buying. Best online pup have ever made.

I've purchased various home audio equipment from Crutchfield over the years. Their sales consultants are always friendly, super knowledgeable, and very patient. I've used technical support once and the rep was courteous and helped resolve my tech support question within a couple of minutes.

Everything fit great and the ready harness service is perfect!

Shipped very fast. Sounds great!

Ease of use and their customer service is unmatched in my opinion.

The verification of my original order

CRUTCHFIELD LIFETIME SUPPORT IS A LIE!

Crutchfield promised me "lifetime support" when they told me to buy a $2000 lemon and - three years later after warranty repairs did nothing and me spending countless hours and a small fortune hiring local techs did nothing - now they are telling me "no we won't help you, buy a new one or go away".

The specifics: at Crutchfield's recommendation, I purchased a Yamaha RX-A4A in June 2024. I immediately had problems with it shutting off - many calls and chats with tech support. Returned to Yamaha in 2025, they did not fix it. Now 2026 Crutchfield refuses to help me in any way!

Just an FYI: I have two degrees in electrical engineering from MIT so I'm really not an idiot user. Not only is the Yamaha garbage, what really makes me angry is that Crutchfield PROMISED ME LIFETIME TECH SUPPORT!

Prompt response to difficulties that I was having with a product and technical services added support immediately. After troubleshooting didn’t resolve the problem, I was told that an immediate replacement was forthcoming

I was a regular Crutchfield customer for many years back in the 80's and 90's. Then, Crutchfield was no longer competitive with the box stores. I also thought Crutchfield had gone out of business. When looking for a simple Sony CD player, I was pleased to find the Crutchfield site and had a CD player lower priced than the box stores. I ordered it and have it hooked up to my vintage Sony stereo system. It works just fine. Thank you (again) Crutchfield.