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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, most reviewers were let down by their experience overall. Customers frequently found the website and user interface frustrating, citing slowness, bugs, and player issues that hindered content discovery and navigation. Reviewers often reported an incomplete anime selection, with missing seasons, delayed episodes, and a lack of English dubs, alongside common subtitle synchronization problems. The service is frequently described as inconsistent and unreliable, with concerns about its failure to improve the platform, and the removal of free tiers. However, some reviewers were happy with the service, considering it the best legal anime streaming option available.

What people talk about most

Website

Customers consistently express dissatisfaction with the website, citing a buggy interface, unreliable watch... See more

Subscription

Clients share negative opinions on subscription, with many expressing frustration over increasing prices and... See more

Product

Consumers find the product to be disappointing, with many describing it as a poor value and a decline in... See more

User experience

Users describe negative interactions with the user experience, citing issues such as the app being unusable... See more

Service

Customers had negative experiences with service, with many expressing that it is pathetic and frustrating,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more

Rated 1 out of 5 stars

I cannot tell you the amount of issues I've had with crunchyroll over the years. It's insane that this is a paid service. There are so many UI issues, player issues, general website issues especiall... See more

Rated 1 out of 5 stars

Disgusting customer support. What should have been a simple inquiry about a pending charge turned into a complete nightmare. After struggling through an AI bot, I was connected to two agents outside E... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,615)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worse platform ever,bias and wrong…

Worse platform ever,bias and wrong subtitles,constant price increase,doesn't have all the shows,and also taking down pirated websites to boost their revenue(which is not working) while them starting as a pirated website themselves,hypocrites

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Falsely displayed a show I wanted to watch

Displayed a show I wanted to watch, signed up to watch it, and then they presented it under the premium subscription after I signed up. Cancelled the subscription but I'm on the hook for a month for a show I couldn't have even watched to begin with. Scummy behavior. Wish I could score 0/5.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

this was a great website untill it…

this was a great website untill it started removing content and raising the prices, then removed the free tier and has become a horible place who knew it had a monopoly of being a good platform and now sucks

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Garbage

Not worth it. Small library with overpriced subscription. You're better off just searching Google for free. And why does the shows need to be region locked?

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Money hungry company

Money hungry company, it doesnt even has a lot anime and a netflix is way worth it even if I most watch animes, they will go bankrupt probably they even lowwered their prices for new users but this wouldnt help, since the big anime piracy sites take down a lot more people unsubscribed and either went to netflix or find a piracy site, oh and dont even talk about the account breach what was kept in silent, of you wanna watch anime either go to netflix or seatch for an anime piracy site.

11 May 2026
Unprompted review

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