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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, most reviewers were let down by their experience overall. Customers frequently found the website and user interface frustrating, citing slowness, bugs, and player issues that hindered content discovery and navigation. Reviewers often reported an incomplete anime selection, with missing seasons, delayed episodes, and a lack of English dubs, alongside common subtitle synchronization problems. The service is frequently described as inconsistent and unreliable, with concerns about its failure to improve the platform, and the removal of free tiers. However, some reviewers were happy with the service, considering it the best legal anime streaming option available.

What people talk about most

Website

Customers consistently express dissatisfaction with the website, citing a buggy interface, unreliable watch... See more

Subscription

Clients share negative opinions on subscription, with many expressing frustration over increasing prices and... See more

Product

Consumers find the product to be disappointing, with many describing it as a poor value and a decline in... See more

User experience

Users describe negative interactions with the user experience, citing issues such as the app being unusable... See more

Service

Customers had negative experiences with service, with many expressing that it is pathetic and frustrating,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more

Rated 1 out of 5 stars

I cannot tell you the amount of issues I've had with crunchyroll over the years. It's insane that this is a paid service. There are so many UI issues, player issues, general website issues especiall... See more

Rated 1 out of 5 stars

Disgusting customer support. What should have been a simple inquiry about a pending charge turned into a complete nightmare. After struggling through an AI bot, I was connected to two agents outside E... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,615)

459 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible site

Terrible site, its laggy, they took down the comments which was one of the only good features, and its annoying to use. They also keep taking down pirate sites instead of spending that time to actually improve their site. Their customer service is bad and they took away every anime that anyone had after the merge with funimation (moves and animes people BOUGHT). i made this account just to give them a 1 star

20 February 2026
Unprompted review
Rated 1 out of 5 stars

wow .

wow .. i cant even explain how useless it is to buy crunchy its so bad and they are soo soo soo (damn) ( because they not allow me bad words ) lazy, They not interested in solve aby problem. Please better use illegal websites instead. They not worth it

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Trash library

Terrible streaming service, always problems, they don't even have bleach which is part of the BIG THREE, and their library in general has so many good animes missing.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst websites to watch…

One of the worst websites to watch anime unless you want it to buffer every 5 seconds. I have a wifi speed of 1GBPS ( 1000mbps ) and yet this site still manages to lag for 2 minutes after every 5 seconds. Dont waste your money on this

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Don't give them the time of day

As someone who started using this site in 2016 it's severely gone downhill over the years with insufferable buffering, an overpriced subscription, and recently they can't even pay real human translators they just use AI thats so bad its not even correct half the time. Its also worth mentioning that the ads have also gotten longer with sometimes having to watch 2 or 3 in the middle of an episode. Don't waste your valuable time or hard earned money on this steaming pile of dogshit. I would rather stop watching anime as a whole than to ever lay eyes on this site again.

11 May 2026
Unprompted review

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