Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once bo... See more
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We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
Company replied
Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to reso... See more
Company replied
After a fabulous cruise/stay holiday, we found ourselves unable to fly home due to the war affecting the Middle East. We spoke to Kimberley from cruise nation who assured us she would get us sorte... See more
Company replied
Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Cruise Nation HQ, Ferryboat Close, SA6 8QN, Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.8
Excellent
2K reviews
Replied to 40% of negative reviews
Typically replies within 1 month
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Excellent service and response from…
Excellent service and response from Jemma, answering questions and providing information.
Thank you Jemma.
20 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
We booked what we thought would be the…
We booked what we thought would be the holiday of a lifetime.
We flew to Chicago and traveled through the Rocky Mountains ,described as unbelieveable scenery on the Empire Builder train ran by Amtrak.Followed by a 7night Alaska cruise.
We flew out with American Airlines and sailed with Nowegian Criselines.
We upgraded as much as we could within reason , flight seats, the train and cruise.
On boarding the the train we were greeted by very abrupt Amtrak staff who although at the time of booking the cruise nation Rep assured my wife we had booked and paid extra for a private room on the train with private facilities, they told us we had a two seat roomette and shared facilities.
The shared toillet had no running water for the whole journey and was at times digusting. The shared shower also had no running water which meant we spent two days without washing facilities again disgusting.
Although my wife stipulated at time of booking we would not travel without our own facilities , Cruise Nation failed to book them.although at the time of booking guaranteeing we had them.This made our sleeping conditions horendous.and the rest worse.
We were then informed our flight home had been transfered to British Airways, even though we had already paid for our seats with AA. We had to pay two hundred pounds to BA , to book seats with them. Cruise Nation were of absalutely no help in getting our AA money refunded. Instead pleading ignorance of any responsability.
The advertising of the train describes breath taking scenery of the Rocky Mountains, after a day and a half of travelling through flat prairie land we reached the Rockies, unfortuately by that time it was dusk and and by daylight we had passed through the mountains without seeing anything. Totally mislead and miss sold,we seen nothing of described scenery.
Since we returned I have been in touch with Cruise Nation ,telling them of the things we paid for but did not receieve.
They refuse to accept any resposability for this disaster of a holiday.
Thankfully the cruise was alright.
But to put a tin hat on everything else, we had seats at the back of the plane, and they ran out of a choice of food.
My advice to anyone is stay away from the holiday we thought we had booked , its nothing like the description given by Cruise Nation. And also double, double, and check again what you think you have booked with Cruise Nation , because the are awfull to help with any calamaties even if it was their fault.
10 September 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to share such a detailed account of your holiday. We’re genuinely sorry to hear how disappointed you felt by parts of your trip, particularly as this was meant to be a very special experience.
We’d like to be clear that it’s never our intention for any customer to feel misled or unsupported, and we fully understand how frustrating it must have been to encounter issues with the Amtrak train accommodation and onboard facilities. Where expectations don’t match reality, that’s upsetting — especially when specific requirements around private facilities were discussed at the time of booking.
Train services, onboard staffing, facilities, and the operation of routes (including timing through scenic areas) are managed entirely by Amtrak, and while we provide descriptions based on their official information, we don’t have control over maintenance issues, staff conduct, or daylight scheduling. That said, we appreciate how disappointing this must have been and we do take feedback like this seriously.
Regarding your return flights, airline schedule changes and aircraft swaps are unfortunately outside our control and are handled directly by the airlines. Seat selections, refunds, and re-accommodation policies sit with the operating carrier, which limits what third parties are able to intervene on. We appreciate how frustrating this can feel when costs are incurred unexpectedly.
We’re pleased to hear that the Alaska cruise itself met expectations, though we understand that this doesn’t erase the frustrations experienced elsewhere on your journey.
Our customer service team has reviewed your case and responded based on the booking details and supplier confirmations available to us. While we regret that we couldn’t reach an outcome that met your expectations, we want to assure you that your feedback has been logged and shared internally to help improve clarity and communication for future bookings.
Thank you again for sharing your experience. We genuinely wish your memories of the trip had been more positive and appreciate you taking the time to let us know where you felt let down.
Kind regards,
The Cruise Nation Team
Jemma answered my question very well
Jemma answered my question very well. It was good to be able to speak to someone for reassurance. Jemma was confident, friendly, and professional
17 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Cruise nation Kimberley very helpful
Spoke to a lovely lady called Kimberley who helped me with a lot of information and made me feel at ease and that she had plenty of time to make things clear for me.
12 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased Kimberley was able to make everything clear and help you feel at ease. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Great booking experience
Booked an Alaska cruise for next year through Mary at Cruise Nation. Mary was helpful and came back quickly with options and answers. It made booking very easy. Looking forward to our cruise. Thank you 😀
28 September 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Janine was very helpful & understanding…
Janine was very helpful & understanding with our predicament & hopefully will manage to sort things to a satisfactory conclusion. Many thanks
10 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Cruise booking made easy
From the first phone call right through to dealing with extras over a few days, the ladies who helped me couldn't do enough to make sure I got what I want. Massive thanks to Zoe, Olivia and especially Laura for all of your help.
Now looking forward to our 2nd cruise booked through them
6 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Excellent service and all speciality…
Excellent service and all speciality dining meals booked now
Thank you so much for your help
Regards Jan Hampson
6 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Booked a cruise for my 30th wedding…
Booked a cruise for my 30th wedding anniversary as a surprise and quickly found out my wife had got in first with a surprise for me on the same dates. Spoke to Kimberley the day after booking in a mild panic and she couldn’t have been more helpful. The best customer service I have experienced in many years, all solved and everyone happy. Amazing thank you 😁
4 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for sharing such a fantastic review. We’re delighted to hear Kimberley was able to help resolve the situation so quickly and make sure everything worked out for you. It’s great to know you received such positive service, and we’ll be sure to share your kind words with her and the team. Feedback like this really means a lot to everyone who works hard to deliver high standards of service.
Great service from Jemma today
Jemma was great. Really helpful and dealt with our query in a prompt and professional manner.
We have used cruise nation for years and find the staff to be friendly and effective.
Highly recommend.
3 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Fantastic customer service
Mary was my advisor . She was knowledgable , patient, helpful and personable. I felt she went above and beyond her duties to help me book a cruise. I have used other companies before to book cruises and have been disappointed with their lack of knowledge so this is why I chose to try a different one Cruise Nation. I will definitely be booking with them in the future
29 October 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Mary Isaac from Cruise Nation is FAB!
Mary Isaac from Cruise Nation was fantastic to deal with! Just at the end of an email & if I needed to speak to her she would ring me as soon as she was free to speak.
God love her, we had her pricing umpteen cruises for the 5 of us, 2 different cabins & from different airports etc. in an attempt to get the best deal. Mary was so patient with all the emails & calls & eventually got us a fabulous deal! We are so excited to be going on the Harmony of the Seas next July! Thanks Mary & Cruise Nation!😍
29 October 2025
Unprompted review
Reply from Cruise Nation
Hi there,
Well, that’s just gone and made our day — like sunshine on the top deck. ☀️
We’re delighted to hear your booking experience felt smooth, supportive, and worth the effort, especially with so many options and details to work through. Landing a great deal and having something exciting to look forward to on **Harmony of the Seas** next July is exactly what holiday planning should be about.
Thanks so much for choosing Cruise Nation and for sharing such kind feedback. We hope this is just the start of many brilliant cruise memories — and we’ll be right here when the next adventure calls.
— The Cruise Nation Crew 🚢
Laura gave exceptional service
Laura gave exceptional service. The hotel we had booked for was being closed during our planned vacation. She took care of everything for us, including checking with the new hotel regarding provision for my guide dog.
I feel very confident in the new arrangements as she has taken all the stress out of it for me.
Thanks so much Laura
28 October 2025
Unprompted review
Reply from Cruise Nation
Hi there,
That’s exactly the kind of care we love to hear about. 💙
We’re so pleased the situation was handled smoothly and that the new arrangements gave you complete confidence and peace of mind. Holidays should feel reassuring and well looked after — especially when important personal needs are involved — and it’s great to know the stress was taken out of the process for you.
Thank you for trusting Cruise Nation with your plans, and for sharing such thoughtful feedback. We hope the rest of the countdown to your trip is nothing but excitement.
— The Cruise Nation Crew 🚢
Cruise Nation solved my query
Quick response and resolution to my query
24 October 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re pleased to hear your query was resolved quickly. We really appreciate your feedback and will be happy to help again in the future.
Most helpful
Jemma helped me log into my flight booking today. Guided me all the way. It's been a long time since I last flew and it wasnt online then. She was very helpful and didn't make me feel at all silly. I wouldn't hesitate to call again to ask for help. Wonderful service. Thank you
24 October 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear Jemma was able to guide you through everything and make the process feel easy and reassuring. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Great customer service
Janine went the extra mile. Actually took time out to
call the cruise company on my behalf to gain the information I required. Will definitely be booking with Cruise nation again.
24 October 2025
Unprompted review
Kimberley listened and resolved our…
Kimberley listened and resolved our query within one minute. Expedited our upgrade very quickly and now even happier. Thanks again
23 October 2025
Unprompted review
Cruise nation are the best such great…
Cruise nation are the best such great deals and the added free hotel stays is such a bonus
Mary Issac my cruise agent is amazing and so helpful and full of knowledge
20 October 2025
Unprompted review
Janine was very helpfull and sorted.out…
Janine was very helpfull and sorted.out our problem efficiently and successfully
21 October 2025
Unprompted review
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