I nearly always book my cruises with Cruise Nation and recommend to friends. Always the best prices and the packages put together are very well thought out. Last few years we’ve done Alaska, Ffjords,... See more
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We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
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I spoke to the agent in cruise Nation Customer Service , Janine, She arrange disable request to Ryanair and Royal Caribbean for my wife whom she had a Hip replacement 5 weeks ago. She act it so quick... See more
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We booked our honeymoon back in 2016 with Cruise Nation and keep going back to them to book other trip, unfortunatly due to health reasons they have not always gone ahead but the team, especially Jemm... See more
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Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Olivia’s answer to my call requesting cabin name change
Olivia answered my call very promptly concerning changing a passenger name for one cabin of the 3 that I had booked to celebrate the 70th birthdays of my husband and I. She was very friendly and helpful and explained clearly that as our son Duncan was the named passenger for that particular cabin, he would have to authorise the name change - daft of me not to realise that! She then contacted MSC directly for us to confirm that the cost of the name change would be, a very reasonable £50, then checked with Duncan whether he wanted to proceed with the change, and it was all sorted. She was also kind and caring in response to hearing that the name change was necessitated by the breakup of Duncan’s relationship with his fiancée, and reassured us that she could get this quickly sorted for us. My husband was global customer experience manager for Philips Medical Systems before he retired, and he commented on how very good the service we received was. So thank you Olivia and the team at Cruise Nation. We look forward to booking our next cruise with you. Best wishes, Marian Jay.
16 June 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback, Marian. We’re delighted to hear that Olivia was able to assist you so promptly and efficiently with the name change request and guide you through the process with clear communication and support.
We understand that changes like these can arise from difficult personal circumstances, so it’s especially pleasing to hear that Olivia handled the situation with kindness, care, and reassurance while ensuring everything was resolved as quickly as possible.
We’re also grateful for your husband’s comments regarding the service you received. Feedback from someone with such extensive customer experience expertise is particularly appreciated and means a great deal to our team.
We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard every day to deliver exceptional service. We hope you have a wonderful time
Excellent customer service
Polite & friendly
Provided a swift answer & sent the promised email
17 June 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
Amazing customer support with Kimberley
I got in touch with cruisenation customer support to due issues with my ESTA status being changed putting in doubt my stay and cruise holiday.
Kimberley was amazing throughout our discussions on options and what we could do in the "what if" event that i couldnt resolve these ongoing issues.
Kimberley went above and beyond any customer support experience i have even had in my life and would happy discuss any future plans with her.
An absolute star from start to finish and nothing was ever too much effort.
A shining light in an industry where customer support doesnt always get a good reputation.
15 June 2026
Unprompted review
Reply from Cruise Nation
Thank you for your incredible feedback. We’re sorry to hear that you experienced uncertainty surrounding your ESTA status, but we’re delighted to hear that Kimberley was able to support you throughout such a stressful situation.
It’s wonderful to know that she took the time to discuss all available options, provide reassurance, and go above and beyond to ensure you felt supported every step of the way. Your comments about her dedication and customer care truly mean a lot, and we’ll be sure to share your fantastic feedback with Kimberley and the wider team.
Thank you again for your kind words and for choosing Cruise Nation. We look forward to helping you with your future travel plans.
Great customer service
Kimberley was amazing. So patient when I wanted to swap hotels. 8 people, 4 rooms, but only 1 couple. I got myself in a muddle I can only imagine what I was putting her through. She was calm & professional throughout & we got everything sorted.
15 June 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley was able to assist you with your hotel changes and provide such patient, calm, and professional support throughout the process.
We understand that arranging a holiday for a larger group can sometimes become complicated, so it’s great to know Kimberley was able to help get everything sorted and put your mind at ease.
We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard every day to deliver great service. We hope you all have a fantastic holiday!
Amazing service-solved my query really…
Amazing service-solved my query really quickly and answered all of my questions very professionally
13 June 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that your query was resolved quickly and that all of your questions were answered in a professional manner.
We’ll be sure to share your lovely comments with the wider team, who work hard every day to deliver great service.
I phoned Cruise Nation because I wanted…
I phoned Cruise Nation because I wanted to clarify their discount on a Virgin transatlantic Cruise departing Barcelona in Oct 26 with the idea of booking on the phone.I was told they were experiencing server problems on their systems.I spoke to a man called Pierre who constantly put me on hold every time I asked a question.I disconnected the call and phoned back about one hour later this time I spoke to a lady who said Pierre was busy and would call me back that was 24 hours ago.I used to work in sales and I think this sort of treatment is beyond belief.I will never.book anything with this company they have no respect for the.people who pay their wages.
8 June 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with us did not meet your expectations.
At the time of your call, we were unfortunately experiencing technical issues with our systems, which impacted our ability to access booking information and enquiries as quickly as we would normally expect. We appreciate this resulted in longer hold times while Pierre sought clarification on the offers available and we apologise for the frustration this caused.
Following your call ending, Pierre did attempt to contact you back, however, unfortunately, we were unable to reach you. We also apologise that the expected follow-up call did not take place as planned.
The Virgin promotional offer discussed was already reflected within the advertised cruise price, and the additional online discount you queried was only available when completing the booking directly via our website.
We understand that this experience has left you with a negative impression of Cruise Nation, which we are sorry to hear. We appreciate your feedback and will take your comments on board as we continue to review and improve our communication and service.
Fantastic customer service
I have recently booked with cruise nation. I have dealt with Laura and Scott. Both were extremely helpful and nothing was a bother as them. This type of sevice encourages to book again. Laura and Scott are both a credit to your cruise nation.
5 June 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that both Laura and Scott were extremely helpful and made the booking process so smooth and enjoyable for you.
It’s great to know their support has encouraged you to book with us again. We’ll be sure to share your kind comments with Laura, Scott, and the wider team, who work hard every day to deliver great service.
Cruise Voucher
I rang to purchase a cruise voucher for a retiring employee.
I dealt with Jemma in customer services who proved to be very friendly and helpful throughout the process.
4 June 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was friendly and helpful throughout the process of purchasing your cruise voucher.
It’s great to know the experience was smooth and straightforward for such a special occasion. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver great service.
Fantastic cruise travel agent
Fantastic cruise travel agent. Staff very helpful, Janine was so thoughtful and went the extra mile to answer all of my questions. Would definitely recommend Cruise Nation.
29 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was so helpful and thoughtful, and went the extra mile to answer all your questions.
It’s great to know you had such a positive experience with our team and would recommend Cruise Nation. We’ll be sure to share your kind comments with Janine and the wider team, who work hard every day to deliver great service.
Transfers
Jemma was very efficient and quickly sorted out our transfers I was very happy with the service provided.
29 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to quickly and efficiently sort out your transfers and that you were very happy with the service provided.
We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver great service.
Excellent customer care
I felt listened to. Janine was patient and explained everything clearly. She also asked if there was anything else she could help with. She was also friendly and I did not feel rushed
29 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine took the time to listen, explain everything clearly, and support you in a patient and friendly manner.
It’s great to know you didn’t feel rushed and felt well looked after throughout your interaction. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Great service provided by Janine
29 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
Janine in customer service was…
Janine in customer service was excellent. Answered my questions in a very speedy & efficient way
28 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine provided excellent support and was able to answer your questions quickly and efficiently.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
See how they secretly cheat YOU
Booked a cruise for on Ociana for January 2027. The agent said they demand early payment so I accepted payment date of 30th of June. When I looked at my booking on the Ociana website it said payment was due on September 17th. This lot will keep my money for two and a half months gianing interest. When I ask ed why they demanded payment so early they replied 'As a travel agency, we need to ensure supplier balances are received in advance of when payments are due to them. Different suppliers have different payment terms and cancellation conditions, so in some cases we request payment earlier than others to allow a grace period in the event of any late payments or processing delays.' Two and a half months to process a bank transfer that will take 15 seconds. This lot should be ashamed of themselves.
ADDED after reading reply.
Just profiteering by using my money: no explanation. The lack of any excuse makes the situation even worse.
20 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to share your feedback. We’re sorry to hear you are unhappy with the payment schedule for your booking.
As a tour operator, our payment terms and schedules are set by us at the time of booking in line with our supplier arrangements. These may therefore may differ from the dates shown directly on a cruise line or supplier’s own system.
The agreed payment schedule is always clearly communicated at the point of booking.
We do understand your concerns, and where there are genuine difficulties, we are always happy to review requests for payment extensions on a case-by-case basis via our finance team should this be something you wish to explore.
Thank you again for your feedback — we appreciate the opportunity to clarify this.
Great customer service
Kimberley was very happy to resolve the issues that I had and was extremely enthusiastic in doing so. She was polite and understanding of my requirements. Kimberley spent time and patience putting together the package and came up with a product that suited me.
26 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley was able to resolve your issues and provide such good service.
It’s great to know she took the time to understand your requirements and put together a package that was the right fit for you. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
Thank you for choosing Cruise Nation.
Customer service advisor
Janine helped us by understanding my issue and calling us back with the information we needed. It’s not usual for a call back , thank you Janine
27 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine took the time to understand your query and ensure you received the information you needed.
Providing thorough and personal service is something we pride ourselves on, so it’s great to know that Janine’s follow-up call made a positive difference to your experience. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Accessible Cabin
Despite NCL moving us from pillar to post Janine managed to get our situation sorted within one afternoon. What a great asset to your company.
26 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback.
We’re delighted to hear that Janine was able to resolve the situation for you so quickly, despite the changes made by the cruise line.
It’s great to know that her dedication and efficiency made a positive difference, and we’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Not very helpful
Not very helpful. Wanted to
Change our cruise as we didn’t feel comfortable with the situation in the Middle East. Cannot speak to anybody in person have to fill forms in then wait up to 7 days! Finally had a reply on 7th day but still could not resolve the situation.
18 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your review. We're sorry to hear that you were unhappy with your experience.
Since leaving your review, I can see that a member of our support team has been in touch to discuss the option of a voluntary rebooking. Whilst we aim to provide revised holiday quotes within 7 working days, response times can occasionally be slightly longer during periods of exceptionally high demand.
I can also see that we have since contacted you to explore alternative options, including the possibility of amending your flights rather than making changes to your entire holiday, in an effort to find a solution that better meets your needs.
We appreciate your feedback regarding our communication process and response times, and we will certainly take your comments on board as we continue to review and improve our service.
Booking went very well
Booking went very well, including the changes due to the ship going to another final port, staff kept me informed of my options throughout !
24 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re delighted to hear that your booking went smoothly and that our team kept you well informed when changes were needed due to the ship’s revised itinerary.
It’s great to know you felt supported and had clear options throughout the process. We’ll be sure to share your kind comments with the team, who work hard every day to deliver great service.
Had a query whilst on holiday
Had a query whilst on holiday. Contacted cruise nation. A lady called Jemma answered and gave us all the information that was needed and our fears were alleviated. Travelled with cruise several times. All great experiences. Would recommend
17 May 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to assist you while you were on holiday and provide the information you needed to put your mind at ease.
It’s great to know you’ve had several positive experiences with Cruise Nation and that you would recommend us. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver great service.
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