The Brilliant Staff at the Burton upon Trent Centre twice tracked down recipe for paints, that had been supplied to our contractor when we redecorated our business premises in August 23, so that we... See more
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See what reviewers are saying
I would personally recommend Mandy at crown Doncaster branch, she was soo helpful with her advice on helping us pick colours for our full bungalow renovation. She listened to our ideas and came up... See more
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I bought paint from Crown in Stirling. It was clearly old stock as the pigment had solidified at the bottom and would not mix as it was rock hard. I phoned to ask why are they selling such cra... See more
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Made several visits for tester pots, to Radcliffe Road branch , always patient and helpful. Final decisions made , orange paint ordered, delighted with result. Would recommend anyone to look no furthe... See more
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Company details
- Paint Store
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Home Improvement Store
- Paint Manufacturer
About Crown Decorating Centres
Written by the company
Premium quality Professional and DIY paints, accessories and decorating equipment from Crown Decorating Centres, available in-store and online.
Quality interior and exterior paints, including Crown Trade, Crown and Sandtex.
Search for your local store here.
Add a splash of colour to exterior wood with Sadolin paints, stains and varnishes.
Shop our extensive range of paints, accessories, tools and equipment.
Contact info
Hollins Road, BB3 0BG, Darwen, United Kingdom
- 0330 024 0309
- Crown.CRM@crownpaints.co.uk
- www.crowndecoratingcentres.co.uk
4.3
Excellent
714 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Excellent service all round
21 September 2025
Reply from Crown Decorating Centres
Thank you for your kind words
ordered on line for click and collect…
ordered on line for click and collect at harrogate store. paint ready for collection when promised and Andy the sales advisor was brilliant. Definitely recommend.
21 September 2025
Reply from Crown Decorating Centres
Thank you for your kind words
Reply from Crown Decorating Centres
Than you for taking the time to leave a review
Fantastic assistance from Rachael at Hanley
Fantastic assistance from Rachael at the Hanley branch last week. Great customer service and she went above and beyond with helpful and good advice. Good price, excellent product (mixed RAL Sadolin) and really good outcome. Makes such a change to find someone who knows what they are talking about. Thank you - I will be back.
19 September 2025
Unprompted review
Reply from Crown Decorating Centres
Than you for taking the time to leave a review we will be sure to pass on your kind words
Easy to order online
Easy to order online, ready for collection next day, RAL code colour mix spot-on and friendly staff.
16 September 2025
Reply from Crown Decorating Centres
Thank you for leaving your review we really do appreciate it
Sadolin inconsistent thickness
2 of the three tins purchased had a different consistency - from gluppy to watery with Sadolin Classic Burma Teak. The gluppy product needed 3 coats, the watery one, needed at least 5
28 August 2025
Reply from Crown Decorating Centres
So sorry to read this review and the poor experience that you have had. Please contact our customer care team on the following email so that we can investigate this customer.care@crownpaints.co.uk
Absolutely superb customer service - Derby
Absolutely superb customer service. I am a keen and frequent DIYer, and female. I have to fight imposter syndrome going into trade places! These guys are always above and beyond helpful, really good advice, guide you on the best products without ever trying to sell per se. Great prices, excellent products and really good people. Love this place and will be a loyal customer.
18 August 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you so much for the kind review
Awesome customer service
The staff member in the Cowley Oxford branch was so friendly and helpful, even though I arrived 10 mins before store close. Just a really easy going 'can do' person.
31 August 2025
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review we will be sure to pass on your kind words
Reply from Crown Decorating Centres
Thank you for taking the time to leave a review
Above and beyond customer service
Not really one for reviews, but here I am. I telephoned Stirling Crown Decorating Centre with a special paint request and spoke with Paul who was very positive and said he could help. On visiting the store today, Paul went above and beyond the call of duty to ensure I left with what I asked for. Outstanding customer service. A very welcoming, friendly and funny trio. Thank you also to the young lad who assisted (the one with the most incredible blue eyes!) Highly recommend. Thank you all so much.
1 September 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you so much for leaving a review, we will be sure to pass on your kind words
Reply from Crown Decorating Centres
Great to read the positive experience that you have had with Crown. Thank you for taking the time to leave a review.
Reply from Crown Decorating Centres
Great to read the positive experience that you have had with Crown. Thank you for taking the time to leave a review
Great service.
23 August 2025
Reply from Crown Decorating Centres
Thank you for leaving your kind words
Paint didn't arrive when advised and…
Paint didn't arrive when advised and still hasn't; no communication.
20 August 2025
Reply from Crown Decorating Centres
Hello there please could I ask you to make contact with our customer care team so that we can look into this for you. customer.care@crownpaints.co.uk
Just so easy
Just so easy. Rang ahead as only one tin and on my dinner hour before collection time. They said I could collect it. Very friendly and helpful....first time using. Will use again.
6 August 2025
Reply from Crown Decorating Centres
Thank you so much for the positive feedback, great to see that you have had a good experience with us
Positive
Positive, very helpful guy serving.
Appreciated his advice. Also offered me free samples of discontinued line of paint for craft work.
13 August 2025
Reply from Crown Decorating Centres
Lovely review thank you so much
Brilliant store
Expert advice given superb quality product all the staff are friendly and helpful big thanks to Miranda who was brilliant with us
12 August 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you so much for the positive feedback, great to see that you have had a good experience with us
Seeing as you've asked.
Seeing as you've asked.
I ordered my paint five days ago and haven't received it yet.
I sincerely hope you don't decide that you're out of stock.
18 August 2025
Reply from Crown Decorating Centres
Hello there so sorry for the delays that you experienced with your order, if you have require any help, please always feel free to contact us on the following email: customer.carecrownpaints.co.uk
Delivery late. No communication
Delivery was due today and has not arrived despite me arranging to stay in all day.
I've had no communication to advise that it would be late and there will not be anyone here if it's delivered tomorrow.
Unreliable with no communication.
17 August 2025
Reply from Crown Decorating Centres
So sorry to read this negative experience that you have had. Please can I ask you to contact our customer care team as they can look into his for you. The email is customer.care@crownpaints.co.uk
Great customer service
Great customer service, prompt delivery exactly when stated. Would recommend
14 August 2025
Reply from Crown Decorating Centres
Thank you so much for the positive feedback
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