We received a warn and friendly welcome from Sally. We were impressed with Crest Nicholson at Alton The design layout was excellent, the quality of fixtures and fitting were of high standard. We w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure... See more
Company replied
Neutral Been shown to the actual site and look at a build property. The team at sale office been informative about price and future upcoming plots. Crest Nicholson is really popular in Bristol sit... See more
Company replied
Westwood park Coventry The sales person was welcoming and very knowledgeable She was able to answer all our questions and nothing was too much trouble for her Great experience
Company replied
Company details
Written by the company
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Contact info
500 Dashwood Lang Road Bourne Business Park , KT15 2HJ, Addlestone, Surrey, United Kingdom
- 01932580555
- info@crestnicholson.com
- www.crestnicholson.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Viewing
Sophie was extremely helpful and answered all our questions. Will keep in touch. Wycke development.
18 June 2026
Reply from Crest Nicholson
Good morning Sue, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Sophie at Wycke Place.
Sophie was so helpful explaining…
Sophie was so helpful explaining everything in detail and showing myself and family around without being rushed
11 June 2026
Reply from Crest Nicholson
Good morning Teresa, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Sophie.
Saffron fields visit
On arrival to our appointment we was greeted by a lady names Jo she was very friendly polite and answered all the questions that we asked very thoroughly and professionally really made us feel welcomed and would like to thank Jo again for her time credit to the crest Nicholson team
14 June 2026
Reply from Crest Nicholson
Good afternoon Aidan, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Jo and the team at Saffron Fields.
Yvonne Orchard was Fantastic
Yvonne made us both feel very welcome during the journey of buying our next home. She kept it clear and simple, and nothing was too much trouble.
Her high level of customer service was the defining moment when choosing which contractor to purchase a home from, knowing that we would be in very safe hands during the purchase process.....and afterwards.
15 June 2026
Reply from Crest Nicholson
Good afternoon Tim, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Yvonne. Thank you for choosing Crest Nicholson for your next move.
Reply from Crest Nicholson
Good afternoon Bhavish, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Sharon Butler the sales rep was very…
Sharon Butler the sales rep was very helpful and took the time to explain things thoroughly, it made the reservation of our new home at Meadow fields, East Ayton stress free
6 June 2026
Reply from Crest Nicholson
Good morning Karen, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Sharon at Meadow Fields. Thank you for choosing Crest Nicholson for your next move.
Good level of correspondence from the…
Good level of correspondence from the sales office and a
Professional Assistant
13 June 2026
Reply from Crest Nicholson
Good morning Mark, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Good personal and helpful service and…
Good personal and helpful service and quick response to all queries from Lauren.
6 June 2026
Reply from Crest Nicholson
Good morning Mohammed, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good morning Claire, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Excellent Service The sale person was very kind and…
The sale person was very kind and gentle with us. He helped us get a good deal with the purchase. Thanks Ryan from Curbridge Meadows in Whiteley.
12 June 2026
Reply from Crest Nicholson
Good morning Richard & Deborah, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Ryan at Curbridge Meadows. Thank you for choosing Crest Nicholson for your next move.
From a Casual Visit to Reserving Our New Home
We first visited Hereford Grange out of curiosity, simply to see what was happening with the development. At that point, we had no firm plans to buy a new-build home.
From our very first meeting, Megs, the Sales Executive at Crest Nicholson, was welcoming, knowledgeable, professional, and always available to answer our questions. She took the time to show us the show home, explain the buying process clearly, and guide us through every stage with patience and care.
Within just a few months, our journey progressed from an initial visit to reserving our new home at Hereford Grange. Megs has been supportive throughout, helping us understand each step and making what could have been a stressful experience feel much more manageable.
Buying a home is a major decision, and we are grateful for the guidance, reassurance, and excellent service we have received from Crest Nicholson. We would happily recommend both Megs and Crest Nicholson to anyone considering a new home at Hereford Grange or any of their other developments.
6 June 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Megs at Hereford Grange. Thank you for choosing Crest Nicholson.
Reply from Crest Nicholson
Good morning Andy, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Julie at Netherton Grange.
Reply from Crest Nicholson
Good morning Kevin, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with the team at Hereford Grange.
Lucy at Aspen Grange gave us a thorough…
Lucy at Aspen Grange gave us a thorough overview of available houses in our chosen range. She showed us show houses and available properties that had just been completed. She answered all our queries competently. She was very pleasant and gave us a thorough outline of properties currently available and in the pipeline. Her knowledge of the properties and inclusive features was excellent.
9 June 2026
Unprompted review
Reply from Crest Nicholson
Good morning Rosie, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Lucy at Aspen Grange. Thank you for considering Crest Nicholson for your next move.
We visited Aspen Grange near Stowmarket…
We visited Aspen Grange near Stowmarket today early afternoon.
We had no appointment, but we were greeted by Lucy Hanley who immediately welcomed us and answered our questions about the site. We did our best to explain our situation and requirements as regards house type, budget, time scale and what seemed like a million other things.
All answered impeccably, clearly and concisely.
We could not have asked for a better service, and left fully aware of all options.
We will be back!
9 June 2026
Unprompted review
Reply from Crest Nicholson
Good morning Ian, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Lucy at Aspen Grange. Thank you for considering Crest Nicholson for your next move.
Answered all my questions and showed…
Answered all my questions and showed great patience
1 June 2026
Reply from Crest Nicholson
Good morning Stevi, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Excellent experience
Carlie has been so helpful, full of knowledge and patience! I will definitely recommend Crest Nicholson. It has been an excellent experience
8 June 2026
Reply from Crest Nicholson
Good morning Stacey, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Carlie.
Craig at the Crest Nicholson Swanland…
Craig at the Crest Nicholson Swanland site was incredibly helpful in resolving a few snags in our new home. Very friendly and professional. The jobs were completed quicky and to an exceptional standard. Thank you!
8 June 2026
Unprompted review
Reply from Crest Nicholson
Good morning Laura, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Craig at Cygnet View. Thank you for choosing Crest Nicholson and we wish you many happy years in your new home.
Reply from Crest Nicholson
Good afternoon, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Sally.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.