Intuit Credit Karma US Reviews 

906
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, most reviewers were let down by their experience overall. Consumers heavily criticized the customer service department, reporting extremely long wait times, unhelpful representatives who offered no real solutions, and abrupt phone disconnections during critical support calls. People also expressed severe frustration regarding payment processing issues, unexpected transaction declines, and difficulties in transferring funds safely between accounts. Some people were dissatisfied with loan offers, interest rates, and unexpected hard inquiries that negatively impacted their credit scores. Additionally, users frequently encountered frustrating website login barriers, locked accounts without clear explanations, and significant delays in receiving expected tax refund deposits.

What people talk about most

Customer service

Customers had negative experiences with customer service, reporting that it is nearly impossible to reach a... See more

Payment

Customers consistently note negative experiences with payment processes, reporting significant frustration... See more

Service

Clients share negative opinions on service, describing their overall experience as a complete frustration and... See more

Price

Reviewers highlight negative aspects of price, consistently reporting frustration with exorbitant interest... See more

Website

Users describe negative interactions with website features, consistently reporting frustration with account... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I enjoyed keeping up on my credit, but recently lost my phone number of 12 years and had to get a new one. the process to change my phone number on their website is practically non-existent and will l... See more

Rated 1 out of 5 stars

Does NOT use FICO score. Tools only useful for people with excellent credit, who don't need help in the first place. No offerings for people with marginal credit that that actually need help - such... See more

Rated 1 out of 5 stars

Do not use this service! They automatically track you, ypur driving and it can affect your driving score. They did this without my knowledge. Ive since deactivated my account. Its the equivalent of a... See more

Rated 1 out of 5 stars

TurboTax has this card positioned to make you think you’ll get benefits like your tax refund faster but all you’ll get is MAD! Doesn’t work work with Zelle anymore. I’ve tried 8 times in different way... See more


Company details

  1. Money & Insurance

Written by the company

Instantly receive your free credit score and credit report card online. Free credit tools to track and optimize your credit score. No credit card needed & no hidden fees


Contact info

1.1

Bad

TrustScore 1 out of 5

906 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.1

All reviews

(906)

188 reviews in the last 12 months

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Rated 1 out of 5 stars

Credit Karma is a horrible banking…

Credit Karma is a horrible banking system. They continue to double charge me for payments I've Made and I'm constantly having to make disputes. I just did one today. I will no longer pay my bills through their banking system. I will continue to monitor my transactions to make sure they are no longer stealing my money though. I do not recommend "Banking" with them...

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Ofcourse they help you keep track of…

Ofcourse they help you keep track of your credit or atleast pretend to . Because they let me suffer identity theft which negatively impacted my credit in general. I had to look out on X socials and found out many more people were going through the same issue, and rocketskycredit was able to come to the rescue by permanently removing all 13 negative inquiries . I was getting called my late payment on loans and all got retrieved in matter of weeks. I'll tell people that freezing your credit after identity theft issues is never enough because your information is still exposed . You just have to be very pro active so as not to experience such again. My credit situation is since improved drastically with over 120+ score points . CK can do better with their slow customer service.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

I used Credit Karma for years without…

I used Credit Karma for years without any issue, but now they are more concerned with sponsors and ads than with the consumers. I recently clicked their guaranteed loan button, which I have done a few times in the past, and since I did that several weeks ago, I have been barraged with spam calls with lenders, and I DO MEAN for weeks with four a five spam calls a day offering loans. I mean once a lender has called me more than once, then I would NEVER seek a loan from that company, which means they are ALL parasitic lenders. How did they get my information/phone number/request for a loan other than through Credit Karma or one of its affiliates? I canceled my Credit Karma account and continue to block and delete those calls, but with robot-dialing, I could be dealing with this for months. Intuit is/was a reputable company, but, sad to say, this has happened since they took over Credit Karma. I will now have to cancel my TurboTax account since they are Intuit. WTF? Money has become the ONLY goal/purpose today thanks to the current laissez-faire governmental situation. Consumers are now last.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE! Watch your money! Credit Karma holds refunds long after the required 5-10 business days and can only answer with I don’t know and it’s policy without explaining the “policy” we were told by Carlos there were no supervisors on site only to be directly connected to one by another representative. People are dishonest for a reason and it’s about your money so please BEWARE!!

17 June 2026
Unprompted review
Rated 1 out of 5 stars

No supervisors and no answer.

Carlos will tell you they don’t have supervisors when calling to inquire why it’s taking them 3 weeks to release my money they’re holding. And supervisor Albert says he doesn’t know why they’re holding my money or why Carlos says there’s no supervisor.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid At All Costs

Do not trust the "recommendations" or the community aspect of this platform. It has completely devolved into a glorified lead-generation trap designed to harvest your personal data, income, and financial habits just to sell them to the highest bidder—all while silencing actual consumer feedback.
I learned the hard way after dealing with terrible service from one of their heavily pushed partners, Better Mortgage Corporation. When I attempted to leave honest, negative feedback to warn other consumers about my experience, I discovered they have entirely shut down their review features and community forums. They will gladly take your data, but they will not allow you to voice a legitimate complaint or reply to others facing the exact same problems.
It gets worse. Based on a recommendation from the platform, my wife applied for a Chase credit card, which threw her into a dystopian identity-verification loop from hell. Chase immediately flagged the application for fraud, demanding pay stubs and IDs. Once sent, their automated system trapped her in a cycle: sending letters claiming identity theft, forcing her to call in, dropping her calls after making her wait 20 minutes for a supervisor, and—most unforgivably—running a hard inquiry on her credit report every single time she tried to resolve their glitch. They ran her credit into the ground over a single application because their internal customer service doesn't communicate with their fraud department.
This platform is not here to help your credit. It is an unregulated data funnel that feeds unsuspecting consumers into broken, automated corporate systems like Better Mortgage and Chase, leaving you entirely on your own when those systems fail. Avoid them, protect your data, and monitor your credit directly through official government channels instead.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Click bait Scammers

At first, it seemed like a good deal. Helped me keep track of my credit. Come to find out, your credit is different than what they tell you. Also, BEWARE!!! DO NOT CLICK ON ANYTHING ON THE SITE! They use click bait to get you suckered into purchases you normally wouldnt do! WARNING- DO NOT CLICK ON ANYTHINGBTHRY ADVERTISE!

2 June 2026
Unprompted review
Rated 1 out of 5 stars

This service is complete bullsh*t

This service is complete crapshoot. Why give “outstanding” odds on approval for a card that declines you? Highly recommend removing your info from this crappy company and never measuring your score with them. Complete disappointment.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I find it very unprofessional to have a…

I find it very unprofessional to have a bank bureau and a bank account but no on-call support number. This is America and its 2026 that is very unprofessional and then when I get in a trouble with my online banking, I go to chat support and they’re running circles. Slow response and giving me invalid links. I just spent an hour trying to update my phone number even verified myself and they still couldn’t help me. Now I’m waiting on emails very unprofessional low rating wouldn’t recommend.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Credit Karma guaranteed you an approval…

Credit Karma guaranteed you an approval for the loan that looks good but at the time of the actual approved is nothing but a scam from these companies advertised in CK web to trapped you with an interest that you’ll never come out of the debt. They are not out there to help anybody but to gain more money on desperate people trying to fix their credit or get rid off high interest cards. Shame on them!!

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Credit Karma ripped me off for $300…

I tried withdrawing $300 from my Credit Karma Spend account 2 times using a Circle K ATM. No money was dispensed either time, however Credit Karma still took the $300 out of my Spend account. I submitted copies of the transaction to Credit Karma disputing them taking $300 out of my account. The receipts from both attempts that clearly showed ZERO money was dispensed. However Credit Karma determined they would not return the $300 because Circle K supposedly gave me the $300. I never even talked to a Circle K employee so how can Circle K or Credit Karma say Circle K f gave me the $300. Trust me, I will NEVER put money into my Credit Karma Spend account ever again!!!

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Had my save account hacked and had $915 stolen from me and Credit Karma refused to refund me the money and closed the dispute. I called them the day it happened and it was activity that was unusual for my account seeing I had never used or submitted any documentation asking for a debit card. A debit card was activated on my account, my entire save account was transferred to it and taken out all on the same day. The same day I reported the fraud.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

agent consistently blames customer

agent consistently blamed me for the phone verification system not working. forced me to reverify when i confirmed all my personal information including my SSN. still tried to say the issue was me and wanted me to provide photo proof. NO ONE cares about my credit and locking me out of my account and making me reset my password, then still trying to get me to give you more info on top of my cell, email, name, and SSN is ridiculous. I told the agent to delete my account and he ignored that request too. Reporting your company on TrustPilot and to the BBB for hijacking my account. There are 2 dozen credit sites. Looks like this site is now trash and you treat your customers like trash. bye.

Update: NO issue getting a verification code from TrustPilot to post this review.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

This is by far one is the worst banking…

This is by far one is the worst banking apps. I would go back to Chime and Sofi before I ever used this Institution again.
•Only virtual customer support ( because they know their customer service is trash)
•A week for any mobile check deposit to clear( speed and access are the points of mobile deposits)
•1pt everyday on your credit..... the fuqq?
•varying degrees of Lunacy from a banking Institution

18 January 2026
Unprompted review

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