Great app but I accidentally signed up for the app twice with two different emails. After speaking with customer service a few times to try to explain the situation, someone helped and refunded me the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue accessing my paid Creative Fabrica account after my Google login email had changed. The problem was a bit complicated because my subscription was connected to my old email address,... See more
Company replied
This company has so many options for the creative crafty person!! I loved the png images I downloaded and turned into stickers. I have to admit though that I wasn’t very good at understanding the dept... See more
Company replied
⭐⭐⭐⭐⭐ I honestly don’t think I’ve ever had an issue resolved so quickly and easily as with Creative Fabrica. Their customer support responded incredibly quickly and immediately took care of... See more
Company replied
Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.5
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It didnt cancel the plan!!
It didnt cancel the plan!!! They are still sending to me to pay and i dont wqnt to renew
18 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Muhamed,
Thank you for your review.
Our free trial will automatically convert into a subscription 30 days after its activation, if it's not canceled in advance.
I have looked into this for you, and see that our support team was recently in touch to assist you. Please feel free to follow up through their last email if you have any questions.
Kind regards,
Anna
I tried the Free trial and they insta charged
Update: They refunded the automatic charge.
I tried the Free trial and they instantly charged me via paypal 56,87€.
18 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Pablo,
While our free trial offers the first 30 days at no cost, it can be manually upgraded to a paid plan via a banner or pop-up, which grants unlimited downloads straight away.
I understand you were not expecting this charge, so I'd like to share that our support team just reached out via email to help. If you have any other questions, don't hesitate to reply directly to the email. We are always here to help.
Kind regards,
Anna
Continuous charges 2 years after cancelling
I have been charged each year after cancelling and deleting my account and have to fight for a refund each time after talking to their AI to in order to get to a human. Very disorganized and I expect to see an invoice from them next year around this time. I bought it as a gift for my mom who as far as I know was happy with the service, but this billing situation is insane for how simple it should be.
18 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Michael,
Thank you for your review.
Our subscriptions are scheduled to renew yearly unless they are successfully canceled in advance.
I have requested more details via Trustpilot, so I can locate your account and assist. Please provide them when possible, or reach out to our support team directly via email. We'd love to help get everything sorted for you.
Kind regards,
Anna
I had an issue with a payment and…
I had an issue with a payment and requested a refund. The process was much faster than I expected, and I was genuinely impressed by how quickly my request was handled.
I used to be quite hesitant about subscribing to websites and online services, but after my experience with Creative Fabrica, I have completely changed my mind.
I experienced a truly human, responsive, and understanding team. A special thank you to the person who handled my request with such kindness and professionalism. It really made a difference.
Thank you, Creative Fabrica, for your great service and for treating your customers like real people. 🙏
12 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Ayoub,
It means a great deal to hear that your experience with our support team helped change the way you feel about subscribing to online services. Knowing that your refund was handled quickly and that you felt listened to, understood, and treated with genuine care is especially meaningful.
Thank you for recognizing the kindness and professionalism of the team member who assisted you. I’ll be sure to pass your thoughtful feedback along — I’m sure it will mean a lot to them. If you ever need us again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
For a company that is running 6 to 8…
For a company that is running 6 to 8 hours ahead of me time wise I was surprised at how quick they responded. She answered my question very quickly. Very happy with the service.
15 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Bill,
It’s lovely to hear that our team was able to get back to you so quickly, especially given the time difference. I’m glad your question was answered promptly and that you were happy with the service.
Thank you for taking the time to share your experience! If you ever need assistance again, our support team is available at hi@creativefabrica.com.
Kind regards,
Anna
I had a accidentally payment and…
I had a accidentally payment and creative fabrica was very helpful in rectifying the payment for me so I could get my refund
17 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Arianna,
Thank you so much for sharing your experience! I'm happy to hear that you reached out and that our team could quickly help fix the accidental payment so you could receive your refund.
If you ever need anything else, we’re always here for you!
Kind regards,
Anna
Brilliant support team 🤗 Thanks Luciana!
17 September 2026
Unprompted review
Reply from Creative Fabrica
Hi,
Thank you so much for your lovely message! We’re thrilled to hear that you had such a great experience with our support team — and we’ll be sure to pass your kind words on to Luciana.
Whenever you need anything, we’re always here to help. Just reach out at hi@creativefabrica.com, and we’ll be right with you.
Kind regards,
Anna
SCAM - Signs you up for a subscription you don't want
I was charged monthly for a subscription I never knowingly signed up to or agreed to. It was a while before I noticed and without even using the site, so it is likely it came from a false free trial or the scam "free coins".
I raised this issue with support and after a long time of going back and forth, recieving many different contradicting responses, they finally agreed to refund. However they would only refund half of the charges instead of all of them. I have given this review 2 stars instead of one because they did refund, however I am still extremely unsatisfied with this product and the support response.
I am still contacting them about a refund but it is unlikely I will recieve a better response, however will update if so.
18 January 2026
Unprompted review
Reply from Creative Fabrica
Hi Zara,
Thank you for taking the time to share your experience.
After reviewing your account, I can confirm that your All Access subscription began with a free trial when two products were downloaded. Because no cancellation was submitted during the trial—or at any point afterward—the plan continued to renew each month automatically.
I understand that you were hoping to receive a refund for all charges. While our support team wasn't able to fulfill that request in full, I do hope the solution they offered feels reasonable.
I remain available should you need any further assistance.
Kind regards,
Anna
I contacted them because I accidentally…
I contacted them because I accidentally paid twice for my subscription they refunded the second payment immediately
16 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Dawn,
Thank you so much for sharing your experience!
I'm happy that our team could immediately help with the duplicate payment — getting things sorted quickly is always our priority.
If you ever need anything else, we’re here for you. Just drop us a message at hi@creativefabrica.com!
Best wishes,
Anna
Outstanding support
Outstanding support! Fast, efficient, and super helpful. Highly impressed!
16 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Rawiwon,
Thank you so much for your amazing feedback! I'm thrilled to hear that our support felt fast, efficient, and genuinely helpful.
If you ever need anything else, we’re always here for you.
Kind regards,
Anna
I can only speak to the support
I can only speak to the support. I haven't really worked with the tool myself, but the support team helped me cancel an incorrect transaction—it was all quick and easy. I'm very satisfied with the support.
16 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Patrick,
Thank you so much for sharing your experience! It's great to hear that our support team could help you quickly and make the cancellation process smooth and easy.
If you ever need anything else or have more questions, we’re always here for you — just reach out at hi@creativefabrica.com.
Warm regards,
Anna
What sets certain websites apart from…
What sets certain websites apart from others is the support; when support is fast, you will naturally come out on top.
17 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Lendas,
Thank you so much for sharing this — I couldn’t agree more! Fast, reliable support is at the heart of what we do, and I'm really glad to know it made a difference for you 😊
Whenever you need anything, our team is always here to help. Just reach out at hi@creativefabrica.com, and we’ll be right with you.
Kind regards,
Anna
Quick reply
I contacted them and had an instant email reply. They reassured me of my question. Overall happy with their service.
15 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Diana,
Thank you so much for sharing your experience! I'm really glad to hear that our support team was able to reply instantly and give you the reassurance you needed.
We’re always here to help — if you ever have more questions, just reach out to us at hi@creativefabrica.com and we’ll be right with you.
Kind regards,
Anna
Creative Fabrica is not only providing…
Creative Fabrica is not only providing creative products but being Creative they are full with using their Divine qualities in business. Some primary qualities are
To Support
To Trust
To Co-operate
And lot more.
Had great experiences with really Creative company.
11 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Rashmin,
Thank you for your kind words! Supporting our community is at the heart of everything we do, so it truly means a lot to know you've had such a wonderful experience with us.
Please don't hesitate to contact us if you ever need assistance in the future - we're always happy to help!
Kind regards,
Anna
Fast
Fast, good communication and amazing service. Worthy of the name “Support team”
17 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Ahmed,
Thank you for taking the time to leave us a review! I'm glad to hear that our support team was able to assist you to your satisfaction.
If you ever need help or have any questions in the future, don't hesitate to contact us. We're always happy to help!
Kind regards,
Anna
DECEPTIVE BUSINESS!! DO NOT SIGN UP FOR 'FREE' TRIAL!
I signed up for what was advertised as a “free” trial and created exactly one video, without even exceeding my coin limit. That same evening, Santander notified me that Creative Fabrica had attempted to take £71 from my bank account.
Thankfully, my bank flagged the transaction as fraudulent and blocked it. Otherwise, I would apparently have been charged £71 despite having barely used the service and believing I was on a free trial.
Trying to cancel the subscription was somehow even worse. The cancellation process is deliberately designed to make it as unclear as possible whether you have actually cancelled. After clicking through multiple pages, I reached a screen saying “We’re sad to see you go”, which any reasonable person would understand to mean the cancellation had been completed. Except it hadn't. There was yet another tiny button that had to be pressed to actually finish the cancellation.
This is an absolutely appalling way to treat customers. A company should not be relying on people missing a final button in a deliberately confusing cancellation flow, nor should a supposedly free trial result in an attempted £71 payment that my bank identified as fraudulent.
AVOID THIS COMPANY AT ALL COSTS!!
Employees of this company should be ashamed to be working for such a deceptive organisation.
16 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Zelena,
Thank you for sharing your feedback about the free trial and the cancellation process — we truly appreciate your input and the opportunity to clarify the terms.
The free trial does include a limited number of resources, as it’s designed to help you test the functionalities and see whether the Studio fits your workflow. It automatically renews once all free coins have been used, which explains the payment attempt you noticed.
Regarding cancellations, I completely understand your point, and I want to mention that our assistants are always available to help — you can message us at any time, and we’ll take care of the cancellation for you.
To better assist you and understand exactly what happened in this case, I’ve reached out to you on Trustpilot with a few follow‑up questions. When you have a moment, please reply there, and our team will look into this further for you.
Kind regards,
Anna
Very prompt and helpful customer…
Very prompt and helpful customer service.
15 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Carol,
Thank you for the review! I'm delighted to hear that our support team was able to help you quickly. If you ever need help or have any questions in the future, you are always welcome to contact us again.
Kind regards,
Anna
I accidentally touched a button I…
I accidentally touched a button I shouldn’t have and subscribed to some AI thing. I did not want it and as soon as the charge hit my card I reached out to support and they canceled it and refunded my money. While I do think they need to make it more difficult to accidentally subscribe, customer service was quick and resolved the issue.
14 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Maria,
Really glad the team was able to get that sorted so quickly! The feedback on making accidental subscriptions harder to trigger is noted and appreciated - that kind of input genuinely helps. Thank you for taking the time to share both sides.
Kind regards,
Anna
They are kind
They are kind, and while my health declined, i had hoped to get back to it, but i don't see that.... and as prices go up, i had to cancel, they helped
16 September 2026
Unprompted review
Reply from Creative Fabrica
Hi Elaine,
Thank you for sharing this - wishing you all the best with your health. Really glad the team was able to make at least that part easy for you. The door is always open if things change down the line.
Kind regards,
Anna
I intended to use the free trial
I intended to use the free trial, but the website is extremely confusing, kept lagging, and displayed errors when I tried to cancel. As a result, I was charged for coins I never wanted and have no use for.
Despite explaining my situation, customer support (Ticket #1738148) showed zero flexibility, understanding, or goodwill. Very disappointing service and deceptive user experience. I told them I can close the dispute in PayPal but they send me the same answer over and over again! I have a child and am in need of the money! I lost 71€ just because of one click!! This is cruel and heartless
Answer to your response:
Thank you for your reply, but it unfortunately misses the core issue.
When I signed up, it clearly stated "Free Trial". There was no proper or transparent explanation regarding how these "coins" work or that hidden usage limits would trigger an immediate charge. I did not intentionally purchase or use any paid services.
Furthermore, I tried to cancel my subscription immediately through the account dashboard. The process failed multiple times due to technical errors and lags on your website. After several attempts, the cancellation finally went through—yet I was charged €70 anyway.
I have already reached out to support (Ticket #1738148), but Gabriela explicitly refused to issue a refund and keeps deflecting to PayPal. Telling me to reply to the ticket again does not help when support refuses to take action as a merchant.
I did everything correctly on my end. I ask you to review Ticket #1738148 again and approve the refund directly via PayPal to resolve this matter fairly.
15 September 2026
Unprompted review
Reply from Creative Fabrica
Hi A,
Thank you for sharing your experience.
A free trial automatically moves to a paid plan either when the trial period ends or when the included usage limit is reached, whichever comes first. Cancellation can be completed directly from the account dashboard, and our support team can also assist with cancellation at any time.
I understand that you were expecting to use the free trial and that you contacted our support team regarding the charge. Our team has reviewed your case and provided information on the available options based on the current status of the payment. If you have not already done so, please reply to the existing support ticket so the team can continue assisting you directly.
I appreciate your feedback regarding the cancellation experience and the issues you encountered.
Kind regards,
Anna
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