Christopher Pratts Reviews 

6,458
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,177 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being extremely helpful, polite, and thoroughly knowledgeable when discussing various furniture options and specific room requirements. Many individuals highlight the exceptional customer service, noting that assistants provide detailed information and take plenty of time to understand individual needs. However, some customers also noted that the extensive selection of sofas, chairs, and other home furnishings makes browsing both comprehensive and straightforward for everyone. Visitors truly appreciate the relaxed showroom environment, where professional teams offer valuable guidance without ever applying any aggressive sales pressure during visits.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being welcoming, professional, and... See more

Product

People report positive experiences with product, highlighting the extensive range of stylish and high-quality... See more

Service

Consumers find service to be positive, highlighting knowledgeable and helpful staff who provide informative... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, stress-free, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Leeds store on Saturday 12th September and received excellent service. Upon arrival we were greeted by a member of the team and then allowed to browse the store without interruption, un... See more

Rated 5 out of 5 stars

We didnt realise the sheer size of the place but it disnoffer exactly what we needed and would go again. With wonderful customer service from David T, we felt well informed about products, but not ove... See more

Rated 5 out of 5 stars

We have been looking for a sofa for quite a while and my sister suggested Christopher Pratt. The store was well laid out with plenty of sofas to choose from . Craig came across to help us he was f... See more

Rated 5 out of 5 stars

We visited the store to buy furniture for our summerhouse - we spotted two sun loungers of exceptional quality. We finally decided to buy making several calls to Craig who responded promptly / informa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Lighting Store
  5. Living Room Furniture Store

Information provided by various external sources

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

cpratts.co.uk

Written by the company

‘as its reputation for quality and service grew so too did Christopher Pratts’
In keeping with the beliefs and principles of its founder, Christopher Pratts has created the largest and most comprehensive furniture experience in the country.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Christopher Pratts is an established business. We have been successfully serving our local community for over 160 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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5.0

All reviews

(6,458)

1,143 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable Advice and No Hard Sell

A great experience at Christopher Pratt's Leeds showroom. We visited to look at an Ercol Chairmakers Rocking Chair, and Craig couldn't have been more helpful. He answered our questions, explained the different options available, and then gave us the space to consider our purchase without feeling pressured. The whole experience was relaxed, friendly, and enjoyable. Excellent customer service from Craig and a showroom well worth visiting.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

We visited the store recently for the first time

We visited the store recently for the first time to buy a new bed and we were very impressed by the whole experience our salesperson was extremely knowledgeable & professional he gave us time to try the beds and guided us through to a successful purchase we will definitely be returning

6 August 2026
Unprompted review
Rated 5 out of 5 stars

We visited Christopher Pratts today to…

We visited Christopher Pratts today to look for a pair of new sofas. We had something leather and hard-wearing in mind, since we have a small dog who seems to think any furnishing belongs to her! Dale was very helpful and advised us on the options, and availability in different colours and styles. As somebody who isn’t a big fan of furniture shopping, I was very grateful for the help and knowing we were making the right choice! Thank you.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

This was our first visit to Christopher Pratts

This was our first visit to Christopher Pratts. Having often driven past but never visited before we were pleasantly surprised to find they have a large, free car park that is easy to access. We had intended to visit several furniture stores but we found exactly the chair we wanted there, so we never went anywhere else! We were amazed that they had such an extensive choice of furniture in the showroom. So, we were able to try a number of different chairs for comfort and assess their suitability for our needs, something that is not possible online. It was good that we were initially able to browse without feeling pressurised by a sales person. But when we needed help, Mark H was extremely knowledgeable. In particular, Mark helped us explore the different fabrics and other options available for the chair we liked. He carefully explained the time line when we placed our order.
It felt good to be able to purchase from such a pleasant local shop with very helpful staff.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service as always from…

Fabulous service as always from Christopher Pratts, especially from Duncan, who has sold us a couple of sofas now and we always find to be friendly, knowledgeable and helpful. Can’t fault the quality of the products we’ve previously bought and the store in Leeds is stunning. Will definitely be going back and would highly recommend!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality Furniture

First time at the store and we were so impressed with the range and quality of the sofas. The sales people were incredibly helpful and Dale Williamson was there on hand to guide us through. We bought 2 fabulous sofas at what we thought was a very good price.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Lots of choice and super helpful staff at Leeds. Duncan and Andy! Very informative and helpful. Thanks for all your help.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

First time visiting and will definitely…

First time visiting and will definitely go back. Loads of choice, great prices and lovely staff. Shoutout to Andy Aylesbury who was friendly, helpful and not pushy and the lovely lady at the help desk who leant us a tape measure. Looking forward to receiving our new dining furniture!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Very warm and welcoming place,

Very warm and welcoming place,
Went for a new bed David t the sales man was great,gave us the best advice let us try the beds what he thought would be for us which we agreed didn't push us and let us around freely very helpful with purchase so happy with his advice and help thank you i would highly recommend this company

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Christopher Pratts Furniture Store - exceptional staff and furniture

Christopher Pratts is one of the largest furniture stores in Leeds offering a variety of furniture in all the different sections of the store at affordable prices.
We have had lots of various items of furniture over the years and would recommend this company to any customer.
We were assisted by Chris Barraclough whose experience is exceptional. He guided us through the range of sofas, chairs and fabrics and was very helpful, extremely knowledgeable and professional as well as being friendly.
On our second visit we asked for his assistance again and then placed our order with him. We have no hesitation at all in recommending his services.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Friendly Service

We recently ordered a bed frame from Christopher Pratts in Leeds. Chris was very helpful throughout the process. He took the time to explain the different options, answered all our questions and helped us choose the right bed without any pressure. The ordering process was straightforward, and the customer service has been excellent so far. We haven't received the bed yet, but based on our experience in the showroom, we are very pleased with the service.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dale was very helpful when ordering a new mattress and topper. Excellent customer service. I had researched the mattress I wanted and compared prices with many retailers and Christopher Pratts was the best price and the added bonus was free delivery.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and service

Had a great experience buying a couple of sofas at Christopher Pratts. David was really helpful, quickly identifying our style and what sofas would meet our tastes and requirements. He was friendly, professional, knowledgeable - and not pushy. They have a wide range, and reasonably priced for the quality.

28 July 2026
Unprompted review

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