Christopher Pratts Reviews 

6,458
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,177 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being extremely helpful, polite, and thoroughly knowledgeable when discussing various furniture options and specific room requirements. Many individuals highlight the exceptional customer service, noting that assistants provide detailed information and take plenty of time to understand individual needs. However, some customers also noted that the extensive selection of sofas, chairs, and other home furnishings makes browsing both comprehensive and straightforward for everyone. Visitors truly appreciate the relaxed showroom environment, where professional teams offer valuable guidance without ever applying any aggressive sales pressure during visits.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being welcoming, professional, and... See more

Product

People report positive experiences with product, highlighting the extensive range of stylish and high-quality... See more

Service

Consumers find service to be positive, highlighting knowledgeable and helpful staff who provide informative... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, stress-free, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Leeds store on Saturday 12th September and received excellent service. Upon arrival we were greeted by a member of the team and then allowed to browse the store without interruption, un... See more

Rated 5 out of 5 stars

We didnt realise the sheer size of the place but it disnoffer exactly what we needed and would go again. With wonderful customer service from David T, we felt well informed about products, but not ove... See more

Rated 5 out of 5 stars

We have been looking for a sofa for quite a while and my sister suggested Christopher Pratt. The store was well laid out with plenty of sofas to choose from . Craig came across to help us he was f... See more

Rated 5 out of 5 stars

We visited the store to buy furniture for our summerhouse - we spotted two sun loungers of exceptional quality. We finally decided to buy making several calls to Craig who responded promptly / informa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Lighting Store
  5. Living Room Furniture Store

Information provided by various external sources

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

cpratts.co.uk

Written by the company

‘as its reputation for quality and service grew so too did Christopher Pratts’
In keeping with the beliefs and principles of its founder, Christopher Pratts has created the largest and most comprehensive furniture experience in the country.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Christopher Pratts is an established business. We have been successfully serving our local community for over 160 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(6,458)

1,143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product and service

Christopher Pratts is our “go to” for large furniture items . We have recently ordered a new mattress. There was a large product range to choose from . We were helped by Dale Williamson . He was very knowledgeable and gave information helping us to narrow down our choices until we were happy. The administrative process was straightforward and Dale has kept us informed of the progress of our order. From previous experience with Pratts we are happy that their ongoing service will be excellent.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

No stress buying a Stressless

We were looking to purchase a particular brand of chair (Stressless) and wanted to specification, options and experience the chair before making our selection and purchase.

Dale Williamson of Christopher Pratts Leeds was very informative and demonstrated the chairs allowing us plenty of time to experience each type.

This was key to our decision on what to purchase - no stress!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

We feel lucky to have come across Dale…

We feel lucky to have come across Dale Williamson at Christopher Pratts when we were looking at buying our furniture. We found him to be extremely helpful accommodating and knowledgeable without being sales pitch pushy.Overall a great standard of service often hard to come by these days.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Leather Chair Purchase

Went today and bought a leather reclining Himolla armchair, was assisted in my search by Dale, who was very knowledgeable and helpful making my choice so much easier. I would have no hesitation in recommending Dale and Pratts for good quality items and service.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Buying experience

After extensive research Christopher Pratts came out very competitive for high end furniture. With Dales help the ordering process was successful. We would highly recommend.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited Christopher Pratts to look at…

Visited Christopher Pratts to look at Himolla chairs. I did not have an intention to buy one however Dale answered a few questions then offered us a good deal and the time frame fitted in with when we were wanting one. Dale brought us a coffee and biscuits and gave us time to consider the purchase. We ended up purchasing the chair.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

This is the first time we have bought…

This is the first time we have bought from Christopher Pratts as we have always thought they were very expensive. The prices and offers were very competitive and there was no high pressure sell. Lisa Berry was on hand when we needed information and was only too happy to help. Again no pressure just good well informed information. So far the ordering process and flow of information has been excellent. I would really recommend this store and salesperson

8 August 2026
Unprompted review
Rated 5 out of 5 stars

I was dealt with by a lovely…

I was dealt with by a lovely salesperson named Dale. He was very helpful and went through a range of products with me, very professional and respectful and I am now very happy having ordered what I wanted. Thank you Dale

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great shopping experience at Christopher Pratts!

We had a great shopping experience at Christopher Pratts! The store is vast and well laid out. Chris helped us to choose a new bed and was excellent to deal with, very knowledgeable and amiable. He left us to look around without being intrusive but was on hand when we needed to ask questions. Highly recommended!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Staff were welcoming and very helpful. We have been looking for an extendable dinning table for a while and have been struggling to find one the right size for our kitchen. Lisa was knowledgeable about their stock, and showed us 2 tables that fit our requirements. Once we had chosen a table she helped us choose some chairs as well. We would not hesitate to use Christopher Pratts in the future.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service…

After doing our research and visiting numerous furniture retailers it was a pleasure to come to Christopher Pratts ..

The service we received from Lisa was outstanding .
Thank you for your help and assistance …

8 August 2026
Unprompted review
Rated 5 out of 5 stars

I went to Pratt's to buy a settee …

I went to Pratt's to buy a settee and chair for my new house. I have previously bought furniture from there and it's always been superb.

I was with my 20 year old son and it was a bit daunting seeing just how many sofas were in the showroom. The staff clearly allowed us a bit of time to wander around before approaching us, which was a nice touch as it makes you feel like they are not pressuring you.

We were looked after by David Johnson, a man of lovely nature and character. His knowledge was exceptional and he struck a superb balance between offering an opinion, having fun and being professional.

I can't thank David enough for making a potentially stressful process so easy and genuinely enjoyable. He's a massive asset to the company.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

5 star customer service from Chris

Went to Christopher Pratt’s yesterday to buy new dining table/chairs. What a beautiful store, so much choice, & lovely room settings. Best of all met Chris their employee. What incredible service he gave. Went in thinking I was going to get oak … to replace current oak .. and he showed me other ideas. Have bought a very modern black table with grey, blue and mustard chairs. It is fabulous, and I bought a large rug to go under it too. Chris you are an absolute credit to your company and I am so happy that you got me to “think outside the box” you and my friend Sue gave me the confidence to make a change. Thank you.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Dealing with David Johnson was a breath…

Dealing with David Johnson was a breath of fresh air compared to the industrial estate furniture warehouse operations we are all familiar with. Knowledgeable, enthusiastic, and with an understanding and appreciation of our stylistic needs. Not once did he attempt to assert his own, lime green 😀, preferences upon us, but listened to our rather vague ideas and teased out a complete concept. Yes, it may be upselling, but it is most welcome when the customer, us, is over the moon with the results. Thank you David

8 August 2026
Unprompted review
Rated 5 out of 5 stars

We have purchased several items from…

We have purchased several items from Christopher Pratt’s over the years and we went to buy a new sofa. David was very helpful and gave us the time with also offering great advice. Very happy with our decision can’t wait for it to arrive.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We visited Pratts in Leeds thinking we knew what we wanted, but came away with something different! We appreciated the non-pressured sales environment, allowing us to browse the extensive stock in our own time. In the end the knowledge and friendly approach of Chris Barrowclough helped us to make our decision and the sales process straightforward. Excellent service and would highly recommend

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent first-rate customer service

We visited the Leeds store on a number of occasions prior to purchasing a suite and each time we were greeted but left to explore. When we did ask questions - Duncan was incredibly helpful without being pushy. At no point did we feel pressured to buy and were left with space to make a decision. When we returned to make the purchase we made sure that Duncan completed the sale. He is a credit to the store and we would definitely return and recommend in the future.

20 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look