The sales team were really helpful as we weren’t quite sure what would suit us best. They helped us identify whether 2 or 3 seater sofa would work and showed a range of riser recliners outlining diffe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your rep... See more
Company replied
The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... See more
Company replied
My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
- Rug Store
About Cousins Furniture
Written by the company
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contact info
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cousins Furniture
Hi Emma,
Thank you so much for your 5-star review!
We’re really pleased to hear you had a good experience, and we truly appreciate you taking the time to leave your feedback.
If there’s anything you need in the future, we’re always happy to help.
Kind regards,
Cousins Furniture Team 👍
The staff were very help and had good…
The staff were very help and had good knowledge about the items i was asking about.
This is the 3rd time we have brought beds and mattresses from them as we have always had great service.
9 June 2026
Reply from Cousins Furniture
Hi Sam,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear that our team were helpful and knowledgeable when assisting you, and it’s especially great to know you’ve returned to us for beds and mattresses on several occasions. That continued trust means a great deal to us.
We’ll be sure to pass your kind feedback on to the team — they’ll be delighted.
Thank you again for your loyalty and support, and we look forward to seeing you again in the future.
Kind regards,
Cousins Furniture Team 👍
I was given helpful knowledgeable…
I was given helpful knowledgeable advice from David to meet my requirements.
13 June 2026
Reply from Cousins Furniture
Hi CSG,
Thank you so much for your 5-star review!
We’re really pleased to hear that David was able to provide you with helpful and knowledgeable advice to meet your requirements. We’ll be sure to pass your kind feedback on to him — he’ll be delighted.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Beautiful sofa
Lovely quality sofa made to order.
I went to Cousins as I don’t understand choosing a sofa without being able to try it for comfort. I wouldn’t have expected to choose the style I did, but it is so comfortable. Helpful staff made choosing fabric much easier.
Estimated delivery was 16 weeks from ordering but it actually came about a month early!
22 May 2026
Reply from Cousins Furniture
Hi Emma,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear you’re happy with your beautiful made-to-order sofa, and it’s great that our team helped make the fabric selection easier for you. Being able to try comfort in-store is so important, so we’re especially glad you ended up with a style you might not have expected but now find really comfortable.
It’s also fantastic to hear your sofa arrived earlier than expected — always a nice surprise!
Thank you again for choosing Cousins Furniture. We hope you enjoy your new sofa for many years to come.
Kind regards,
Cousins Furniture Team 👍
Excellent experience.
Good choice of what we were looking for. very helpful and knowledgeable salesman. Brought extra fabric swatches. We took to cafe to browse and had an excellent lunch. Returned to riser chairs and salesman helped finalise fabric choice. Led us through the whole buying process thoroughly. prices and discounts made our purchases very reasonable for what we bought.
17 June 2026
Reply from Cousins Furniture
Hi Mrs Gibbons,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear you had such an excellent experience with us and that you found a good selection of what you were looking for. It’s great to know our salesman was helpful and knowledgeable throughout, from bringing extra fabric swatches through to guiding you step by step with your final choice.
We’re also pleased you had the chance to relax in our café while you browsed — that’s all part of making the experience as comfortable as possible.
Thank you again for your kind words and for choosing us. We hope you enjoy your new riser chairs for many years to come.
Kind regards,
Cousins Furniture Team 👍
Excellent Service
The sales lady was efficient, professional, knowledgeable and friendly. She showed us the best options for what we wanted. Fully explained fabrics, mechanisms, delivery, recycle partners. She helped us select the perfect sofa for our needs.
The delivery men were efficient, professional and friendly, the delivered on time and assembled our recliner and put in position.
13 June 2026
Reply from Cousins Furniture
Hi Keith,
Thank you so much for your excellent 5-star review!
We’re delighted to hear that you received such efficient, professional, and friendly service from our sales team, and that everything from product advice to delivery and assembly met your expectations. It’s great to know our delivery team also ensured everything was handled smoothly and placed exactly where you wanted it.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new sofa and recliner for many years to come.
Kind regards,
Cousins Furniture Team 👍
Friendly and helpful staff ,Debbie from…
Friendly and helpful staff ,Debbie from the bedroom department helped us choose the right bedbase .
10 June 2026
Reply from Cousins Furniture
Hi Amanda,
Thank you so much for your lovely 5-star review!
We’re delighted to hear that you found our team friendly and helpful, and that Debbie from the bedroom department was able to assist you in choosing the right bed base. We’ll be sure to pass your kind words on to her — she’ll be really pleased to hear your feedback.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new bed base.
Kind regards,
Cousins Furniture Team 👍
Sales persons
We visited the Tyseley store during the clearance sale for store refurbishment. We wanted a sofa bed and small dinning table & chairs. The salesman was polite and seamed quite helpfull. He showed us two sofa bed, a single and a double. We told him that they weren't the style we wanted. He told us that was all there was. We asked about small dinning table & chairs. He showed us a few, but they weren't right for us. Then we saw one that was just right, but he said that had been sold earlier that day. We could order one but we'd have to pay the full price. We thanked him for his help and carried on browsing.
A female sales person approached us and asked if we need any help. We told her we'd seen our ideal table but it was sold. She said we could order one at the same price. We told her what the salesman had said and she said that wasn't the case. She also found two chairs to go with the table
We said we were also looking for a sofa bed but the two we were shown weren't what we wanted. She said there were others of a different style. She showed us those and we found the style we wanted. We placed an order for the table, two chairs and a sofa bed. It was very fortunate that she approached us, other wise we'd have left the store without anything. I can't remember her name, but she said she'd been brought into Tyseley from her home store in Shrewsbury because of the sale.
21 May 2026
Reply from Cousins Furniture
Hi John,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that, after an initial visit, our colleague was able to step in and help you find exactly what you were looking for and complete your order. It’s great to know you were able to secure your table, chairs, and sofa bed in the end, and that she was able to provide alternative options that better suited your needs.
We’re sorry to hear there was some initial confusion around product availability and pricing, but we’re very glad the situation was resolved for you and that your visit ended positively.
We really appreciate your order and your feedback, and we hope you’ll be delighted with your new furniture when it arrives.
Kind regards,
Cousins Furniture Team 👍
Helpful friendly staffs
2 May 2026
Reply from Cousins Furniture
Hi Pitabas,
Thank you so much for your 5-star review!
We’re really pleased to hear you found our staff helpful and friendly — that’s exactly the experience we aim to provide for every customer.
We truly appreciate you taking the time to leave your feedback and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Two visits, both with good, knowledgeable, friendly staff.
We have visited the store twice and have had good customer service both times. We had a good look around and asked lots of questions and had some demonstrations the first time. We went home to have a think about the space. On our return we spent time with the staff and chose what we needed with some help. Hopefully it will arrive in September, but the experience in the store was great.
26 May 2026
Reply from Cousins Furniture
Hi,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you enjoyed your experience with us on both visits and that our team was able to provide knowledgeable, friendly service while helping you find the right furniture for your space. We believe choosing furniture should never feel rushed, so it's wonderful to know you felt comfortable taking your time, asking questions, and returning when you were ready to make your decision.
Thank you for placing your order with us. We appreciate your patience while your furniture is being made, and we very much hope you'll be delighted with it when it arrives in September.
We look forward to welcoming you back in the future.
Kind regards,
Cousins Furniture Team
Kind and helpful staff
Kind and helpful staff. No pressure to purchase. Time to think about what I needed
15 June 2026
Reply from Cousins Furniture
Hi Jackie,
Thank you so much for your lovely 5-star review. We’re really pleased to hear you found our team kind and helpful, and that you felt no pressure while taking your time to decide what was right for you. That relaxed, supportive experience is exactly what we aim for.
If you need anything at all in the future, we’re always happy to help.
Kind regards,
Cousins Furniture Team 👍
Excellent customer service!
Lee was extremely polite, personable, professional and patient! Four perfect 'P's!
We eventually chose a G Plan Chair for around £1,400 and he handled the order and took the deposit giving delivery dates, etc and gave us the relevant paperwork.
At no time did he rush us into purchasing and we carried on walking around the store. We then spotted a much cheaper chair for around £600 and were 'umming and arring' about changing the order which Lee took very well and gave us the time to make the right decision for us.
Despite such a huge reduction in Sales Value Lee showed no sign of disappointment or frustration.
I am pleased to say we stuck with the more expensive chair, but Lee was an absolute credit to Cousins how he handled the situation.
Customer service at it's very best!
15 June 2026
Reply from Cousins Furniture
Hi Robert,
Thank you so much for your fantastic review.
We are delighted to hear about your experience with Lee and particularly enjoyed reading about the "four perfect P's"! Providing polite, personable, professional and patient service is exactly what we strive for, and it's wonderful to know Lee delivered this throughout your visit.
Choosing the right furniture is an important decision, and we're pleased that Lee gave you the time and space to explore your options without any pressure. Your comments about how he handled the possibility of changing your order are especially appreciated, as they perfectly reflect the customer-focused approach we aim to provide.
We will be sure to pass your kind words on to Lee. He will be thrilled to know that his efforts made such a positive impression and that you felt so well looked after.
Thank you for choosing Cousins Furniture. We hope you enjoy your new G Plan chair for many years to come.
Kind regards,
Cousins Furniture Team
Reply from Cousins Furniture
Hi Bertie,
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent customer service from Amy and her team. Providing a friendly, helpful experience is something we pride ourselves on, and your feedback means a great deal to us.
We will be sure to pass your kind words on to Amy and the team. Thank you for choosing Cousins Furniture, and we hope to welcome you again in the future.
Kind regards,
Cousins Furniture Team
Value for money
Excellent service
Polite pleasant and informative salesman
Always happy to help
13 June 2026
Reply from Cousins Furniture
Hi Gary,
Thank you for your fantastic feedback!
We're delighted to hear that you received excellent service and found our salesman to be polite, pleasant, and informative. Providing helpful advice and ensuring our customers feel well looked after is something we take great pride in.
It's also wonderful to know that you felt you received great value for money and that our team were always happy to help.
Thank you for taking the time to share your experience. We look forward to welcoming you back again in the future.
Kind regards,
Cousins Furniture Team
Pete was very thorough and helpful…
Pete was very thorough and helpful both in the store and on the telephone after we decided to go ahead with the purchase.
11 June 2026
Reply from Cousins Furniture
Hi,
Thank you for your wonderful feedback!
We're delighted to hear that Pete provided such thorough and helpful service, both during your visit to the store and afterwards on the telephone. We understand how important it is to feel supported throughout the entire purchasing process, and it's great to know Pete was there to assist every step of the way.
We'll be sure to pass your kind words on to him.
Thank you for taking the time to share your experience, and we hope you enjoy your new furniture.
Kind regards,
Cousins Furniture Team
Steve
Steve, the salesman we dealt with, was very knowledgeable and helped us find what we were looking for
He gave us time to consider our decision and then was very helpful with placing our order.
7 June 2026
Reply from Cousins Furniture
Hi Elaine,
Thank you for your wonderful feedback!
We're delighted to hear that Steve provided such knowledgeable and helpful service during your visit. It's great to know that he took the time to understand what you were looking for, gave you the space to consider your options, and was there to assist when you were ready to place your order.
We believe purchasing furniture should be a relaxed and enjoyable experience, so we're pleased that Steve helped make the process so positive for you.
Thank you for taking the time to share your experience. We'll be sure to pass your kind words on to Steve.
Kind regards,
Cousins Furniture Team
Buying a new Sofa. Lots of choice & really good deals.
Anne the staff member that greeted us, showed us around and advised us was friendly, knowledgeable and really helpful. We were looking to purchase a new sofa and there was such a lot of choice it was difficult to know where to start but Anne listened to our needs and ideas and came up with the perfect sofa for us. We are happy with our selection and look forward to delivery.
12 June 2026
Unprompted review
Reply from Cousins Furniture
Hi Diane,
Thank you for your wonderful review!
We're delighted to hear that Anne provided such friendly, knowledgeable, and helpful service during your visit. With so many sofas to choose from, we know it can sometimes be difficult to know where to start, so it's fantastic to hear that Anne took the time to listen to your needs and helped you find the perfect sofa.
We're thrilled that you're happy with your selection and appreciate you choosing Cousins Furniture. We hope you enjoy your new sofa when it arrives and that it brings you many years of comfort.
Thank you again for taking the time to share your experience.
Kind regards,
Cousins Furniture Team
Easy to order didn’t have to wait too…
Easy to order didn’t have to wait too long for our rug which we are very happy with.
3 June 2026
Reply from Cousins Furniture
Hi Susan,
Thank you for your lovely feedback!
We're delighted to hear that the ordering process was easy and that your rug arrived without a long wait. Most importantly, it's wonderful to know that you're very happy with your purchase.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope to welcome you back again in the future.
Kind regards,
Cousins Furniture Team
Alan was extremely helpful and…
Alan was extremely helpful and professional. He is always very kind to Cathy who has learning disabilities.
9 June 2026
Reply from Cousins Furniture
Hi Sara,
Thank you for your lovely feedback!
We're delighted to hear that Alan provided such helpful and professional service during your visit. It means a great deal to us to know that he took the time to ensure both you and Cathy felt comfortable and well looked after.
Your kind words about the care, patience, and kindness Alan showed towards Cathy are especially appreciated. We believe every customer deserves a welcoming and supportive experience, and we're pleased Alan made such a positive impression.
We'll be sure to pass your comments on to him.
Kind regards,
Cousins Furniture Team
Good range of discounted furniture…
Good range of discounted furniture availabe with very helpful staff
8 June 2026
Reply from Cousins Furniture
Hi Vinesh,
Thank you for your feedback!
We're delighted to hear that you were pleased with our range of discounted furniture and found our staff to be very helpful. We work hard to offer great value alongside excellent customer service, so it's wonderful to know that was reflected in your experience.
Thank you for taking the time to leave a review, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.