courtsmammouth.mu Reviews 

Pathetic

Takes weeks to deliver anything and only if you constantly follow up. Extremely high delivery fees. Grossly unprofessional. AVOID!

The salespersons are very helpful but the delivery service counter was pathetic. Had to wait half an hour just to sign the delivery paper. There is no first come first serve service. They just run about, as if they are busy, have a chat and come back to the counter. Pathetic!! Two stars for the salesperson..negative star for the delivery counter at phoenix

Don’t bother buying from them — you’ll only end up frustrated.

I bought a humidifier online with the store pick-up option, paid in full, and even received an email confirming acceptance of the order along with the invoice. When I went to pick it up the next day, I was told they had not received my order.

The helpline was completely useless. They kept giving me the same response: “Call the online call centre.” I tried calling at least ten times — none of my outgoing calls ever went through. The mobile number provided was no help either: always busy, disconnected, or simply not answering.

I’m still waiting for a call back.

I have placed an order at Courts Mammouth Flacq since 2 weeks ago and I am still waiting for delivery.. The product is finally OOS and no one care about it!!!! I keep chasing them but no revert back yet!!!!

The after service facilities of Courts are horrid! The delivery is extremely poor with confusing dates and no respect of time and of customers. I bought cash some furniture for a room in an apartment and specified date and time of delivery clearly because of issues in the past. I do not live in the apartment yet and am not free during the first half of the day during week days, so I specified that delivery be done on a Saturday afternoon from 12.00 to around 6,00 pm max and yet I have been tossed around as a yoyo. They phoned me at least 5 times to deliver at odd times and days. Despite reminders I got a delivery without 'montage' last Saturday at 5.30 after putting some pressure, plus am still waiting for the montage! 2 postponement already now! On top of that a driver called me to treat me as a liar because of a misunderstanding between him and his supervisor regarding transport! I am fed up and this is the last time that I am buying anything with courts. I highly discourage anyone from buying from there because of very faulty delivery and customer care! They are very unreliable and unprofessional people!

Last week I bought 4 wall fans (mamouth). I got all of them fixed. The remotes for 3 of them worked and one was defaulted. When I contacted courts, I was surprised to be told that the remote cannot be replaced as it is not covered under the guarantee. I was given 4 sealed boxes and none of them was checked before delivering.
Very poor after sales.
Note that I am a regular customer of Courts.

Prencessca (Phoenix Mall) was very helpful. The service was quick and efficient.

0/5 stars. ZERO. For the fifth time in a row, bad customer service. They lie easily to your face, talking about a product even when they clearly don't know what they are talking about. If I was not knowledgeable about what I wanted or if I was older, I would have been scammed multiple times. Wrong price, wrong info, wrong products. Only after asking many many questions, then the salesgirl goes to check the actual right information. Unfortunately, I was still duped into buying a discontinued product. Product got delivered and it was something totally different from what I had tested. The sales girl was insistent they put the right code from what we tested and looked at in the store (she was wrong there too, she put a different code) but the right code was still for a discontinued product that she said was available in stock.

At the time, you can't be pointing out everything wrong and be argumentative so I didn't insist of further proof it was available because I don't actuallly need to do that, it's not a customer requirement to have to beg multiple times to the salesgirl to check if it's actually available. And I had traveled specifically to be able to see the actual product instead of getting something online or from a different store where it was not being presented. Either way, the product had been long discontinued but they had not bothered to change out the one they presented in the showroom, so what we bought was a totally different product.

That was horrible, between having to make multiple unanswered phone calls, going to the actual store to find the salesgirl absent or hiding, getting into contact with her but she never picked up, trying to talk to a closer Courts with better customer service...The unrelated branch pulled through for us by contacting the other faultful branch themselves and that was way faster than trying to get into contact as a customer. They never pick up somehow despite the fact I heard the phone calling in the actual store when I was there and I tested if they would pick up then. They did not.

Same thing again for another order, no receipt or anything after purchase. Who knows now if a total stranger has my personal information because they sent it to the wrong person, despite me confirming multiple times my actual contact info. How did still they mess it up? The main branch too sometimes never pick up, but when they do, they will say they can't do anything and hang up on you. They are very rude and dismissive, how is it that I need to explain 3 times between different people because they ask what's wrong and then say wait, I'll pass you to someone else. You start your complaint all over again but they still just say "well, can't do anything for you, you have to go back again to the store I guess". Maybe if it was that easy, I would have went again and again and again? What use is customer service if you can't call or have at least a follow-up after buying a product. They make a mockery of your problem, as if you are stupid for calling customer service when you have a clear problem. They throw back textbook responses that feels as if they are not even listening to what you say. It's an awful experience. Everytime. So disappointed, it's easy to get reeled in with the 'big' false promotions but never again will I make this mistake. Such an awful stressful time everytime I purchase something from them and it's a messed up order and there is just radio silence from them. As long as they got the money, they are satisfied. Why do I even have to be forced to give 1 star, not even worth that.

Wish I had read the reviews first, they're very accurate. I placed 2 orders in 1 week and heard nothing back. I had to follow up with them.

As all the other reviewers have experienced, my orders also have complications. 1 product I ordered the last 2 of, however only 1 can be "delivered" as 1 is damaged at the warehouse. Another product I ordered is also damaged, so can't be delivered.

The funny thing is, all of these items are still available to order on the website, so some other customer is going to have to deal with this as well.

To date: no deliveries, no refunds.

Poor service,i visited the flacq branch and doublecheck about the product with the saleswomen she confirmed to me that they have the product and after i have make the payement ,then they told me that they dont have the product and the day after that no follow up have been made :i am left wondering about my money as i have paid for the product and the staff have confirmed to me that they have the availaibility but after payement they somehow dont have the product ,this is poor quality of service

I placed my order over two weeks ago and was initially told it would be delivered within a few days. Unfortunately, I’m still waiting. There has been no proper update or communication from the seller regarding the delay, and tracking information is either unavailable or completely unhelpful.

This level of service is unacceptable, If there were delays, a simple update would have gone a long way, but instead, I’ve been left in the dark and frustrated. It’s not right to expect customers to start paying for something they haven’t even received. I trusted the seller to deliver on time, and that trust has been broken. I hope this is resolved soon, or I will have to consider other options.

Very bad experience at courts grand bay super U on 14th May 2025 at 10:30. My order No. G0202014621 Prend 1 portable 17000rs kan dir staff la enballe li pou 1cado sa li dir line ggn lord pou pa enballer akoz li p travait touseul . 10hr le matin magasin vide li pan enballe portable la plutôt line dir moi m done ou papier cado la ou enballe li oumem. Ni 1 sac si pan ggnier r li .fauder mne dir 1 sale girl ki telle problm in ggnier lerla ine al serce 1sac pu moi. Pa pu re al laba encr

Today, May 25th, 2025, I visited the Courts Mammouth store at Flacq. While browsing, something caught my attention—what I assume was the manager having a very public conversation with a staff member. They were discussing an email, and it all happened right there on the shop floor, in front of customers like myself.

I was honestly surprised. It’s one thing to manage your team, but doing so in front of customers seems unprofessional and uncomfortable for everyone involved. It made me feel a bit awkward just standing there while this discussion was happening out in the open.

I hope this was just a one-off situation. Still, it reminded me of the importance of handling internal matters privately—especially when there are customers around.

I bought a tv at svicc. The sales girl (miss pooja) was very welcoming. Even tho after the sales there were some issues with the paper work. The sales girl did her best to correct the mistakes .and i received the package within 48 hours.

This company has a very bad customer service. They rarely respect delivery time and their sales persons always over promise in terms of delivery. Is is difficult to reach them.over the phone and there seems to be a complete lack of communication between the teams in the company. If you are looking for problems, just order items from them. I ordered a sofa from them which was to be delivered within 1 month. Upon query after 1 month, I was told that item went for manufacturing and I have to wait for at least 1 more month to get the item

Its has been 2 weeks I bought an AC with you. Paid for installation..not installed yet.
The AC was delivered on the 2nd day itself.
Customer Service told me that when they deliver the product at my house, I will be responsible if it does not work.
2 weeks now, nobody came to install it and now if it does not work, I would be responsible.

Disappointed with Customer Service at Courts Mammouth Flacq

Today, I visited Courts Mammouth to purchase the Honor X9C. According to the online listing, a backpack was supposed to be included as a gift, but no one mentioned it at the store, and I did not receive it.

While the sales assistant was very helpful and polite, my experience at the delivery counter was extremely disappointing. The staff member, Keshika, completely lacked customer service skills. Despite me standing in front of her, she was busy on her phone and ignored me. When I handed her the delivery paper, she simply told me to wait and continued gossiping with her colleagues instead of assisting me promptly.

To make matters worse, my new phone was handed to me without a bag or any packaging, which felt very unprofessional. As someone who works in customer service, I strongly believe that your staff urgently need proper training to improve the overall customer experience.

It is disheartening to see that local customers are treated so poorly. Unfortunately, due to this experience, this will be the last time I shop at Courts Mammouth.

I am extremely disappointed with the service I have received. I was initially told that my delivery would take about a week, but it has now been a month, and I am still waiting. On the original delivery date, I received a message stating that my order was in process, only to be informed later that the van had broken down. When I followed up, I was then told that the product was out of stock—how does that even happen? Does this mean my item was given to someone else?

This is not the first time I have experienced such poor service. The customer service team is unresponsive, and the in-store staff lacks professionalism. I was even sent a faulty product previously, and when I tried to contact support, no one answered. This level of incompetence is unacceptable.

If your company wants to improve, I strongly suggest hiring more competent staff who can actually handle logistics and customer support properly. This entire experience has been frustrating and disappointing.

Unfortunately they don’t an option for no star as they don’t even deserve one. The customer and delivery service is very neglected. Very sad that you losing all your values and trust into your customers. Sale is about the service and the after sale. Think that your employee and service doesn’t match requirements.

Courts mammouth and their staff very incompetent n big liars.Bought a bedroom set on 10dec 2024.On 30 dec they deliver only the bed n wardrobe.Today 11th january have not yet received my mat and my *table de nuit*.When in their showroom severak times for inquiry.they send me telling me today or tommorrow you will receive it.its been 1 month my son is sleeping on a small mat on the floor.first and last time i buy something at this shop.not any more😡😡😤😤forgot to mention i was talking about Rose Belle Courts at plaisanca mall