When there was a stuff up with my original order, Valerie V at customer service was super helpful to get things sorted for me. Love the wand.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am elderly with arthritis and mobility issues. The mop is very lightweight, easy to manoeuvre and the stick strong and long enough to enable me to clean my kitchen cupboards which I had been unabl... See more
Company replied
I've posted before & I'll do it again & again. Wind spinner delivered looked nothing LIKE THE PROMOTED PHOTOS. Firstly, it wasn't assembled as in the photos & no mention of assembly. Second,... See more
Company replied
The Miracle Mop is as described. Easy to use once you figure out how to put it together. Definitely would appreciate better instructions or at least a video on the web page. I purchased the miracle mo... See more
Company replied
3.8
Great
58 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with mirical wand
When there was a stuff up with my original order, Valerie V at customer service was super helpful to get things sorted for me. Love the wand.
16 April 2026
Unprompted review
Reply from MiracleMop Australia
Thank you so much for your kind review! We’re really glad to hear that you’re happy with the MiracleWand and that our team was able to assist you in resolving the issue with your original order.
Your feedback means a lot to us, and we’re so pleased everything worked out well in the end. Enjoy your wand!
Kind regards,
MiracleMop Team
What a great product
What a great product . Simple to use. It stays clean, looks good. Prompt delivery.
18 April 2026
Unprompted review
Reply from MiracleMop Australia
Hi Lyn,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you find our MiracleWand easy to use and that it stays clean while looking great.
We’re also pleased that you were happy with the prompt delivery. Your support and kind feedback truly mean a lot to us!
Kind regards,
MiracleMop Team
Easy to use and leaves toilet fresh loonice and…
Easy to use and leaves toilet nice and clean and fresh
14 April 2026
Unprompted review
Reply from MiracleMop Australia
Hi Kerry,
Thank you for your review! We’re so pleased to hear that you find the product easy to use and that it leaves your toilet clean and fresh.
We truly appreciate your support and feedback!
Kind regards,
MiracleMop Team
Does a great job cleaning the loo but…
Does a great job cleaning the loo but little hard to get the pad on the stick sure I’ll get used to it! Thanks
8 April 2026
Unprompted review
Reply from MiracleMop Australia
Hi Jaime,
We appreciate your feedback regarding the pad being a little tricky to attach, and we’ll certainly take this on board as we continue to improve. With a bit of practice, it should become easier to use.
Thanks again for your support—we truly appreciate it!
Kind regards,
MiracleMop Team
Speedy delivery
Speedy delivery , a no mess way of cleaning up and under the bowl.
2 April 2026
Unprompted review
Reply from MiracleMop Australia
Hi Anne,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the speedy delivery and that our MiracleWand provides a no-mess way of cleaning, even under the bowl.
We truly appreciate your support and kind feedback!
Kind regards,
MiracleMop Team
Easy to use
Easy to use. Easy to change heads. Simple but effective for both our caravan and home
9 April 2026
Unprompted review
Reply from MiracleMop Australia
Hi Barry,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you find our MiracleWand is easy to use. It’s great to know it works effectively for both your home and caravan.
We truly appreciate your support and kind feedback!
Kind regards,
MiracleMop Team
Very happy with the appearance
Very happy with the appearance. It's nice and light to use, and works well.
7 April 2026
Unprompted review
Reply from MiracleMop Australia
Thank you so much for your review Sherron! We’re happy to hear that you’re happy with the appearance and that the product is light and easy to use while working well for you.
We truly appreciate your support and feedback, it means a lot to us!
Kind regards,
MiracleMop Team
Love the system for our caravan
Love the system for our caravan. Only issue I’ve had is it takes me a bit of time to get the handle to attach to the pad. No doubt it’ll get easier as I use them
3 April 2026
Unprompted review
Reply from MiracleMop Australia
Thank you so much for your feedback! We’re glad to hear you love our MiracleWand for your caravan. Attaching the handle can take a little getting used to at first, but it does become easier with use. We appreciate your support!
Kind regards,
MiracleMop Team
Have only used it once and I am happy…
Have only used it once and I am happy with results
3 April 2026
Unprompted review
Reply from MiracleMop Australia
Thank you so much for your feedback, Cheryl! We’re glad to hear you’re happy with the results even after the first use. We hope it continues to impress you!
Kind regards,
MiracleMop Team
I’m thrilled with my purchase
I’m thrilled with my purchase, these are fantastic. No need to even get your hands wet. Simple clever idea. Well done.
2 April 2026
Unprompted review
Reply from MiracleMop Australia
Hi Margie,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re enjoying your purchase and that our MiracleWand has made cleaning easier for you. Your kind words truly mean a lot to us.
We appreciate your support and hope you continue to enjoy using it!
Kind regards,
MiracleMop Team
I love the product but it took so long…
I love the product but it took so long to get to me in the NT.
1 April 2026
Unprompted review
Reply from MiracleMop Australia
Thank you for your kind feedback, Denise! We’re so happy to hear you love our MiracleWand.
We sincerely apologise for the longer delivery time, shipping can occasionally take a bit longer depending on demand and logistics.
We truly appreciate your patience and are grateful for your support!
Kind regards,
MiracleMop Team
Derek Howe
Very happy that I got my delivery most impressed on how easy to use the product and what a great product to use simple
19 March 2026
Unprompted review
Reply from MiracleMop Australia
Thank you so much for your kind review, Derek! We're glad to hear that you're happy with your delivery and found our MiracleWand easy to use. We truly appreciate your feedback.
Kind regards,
MiracleMop Team
I just like the fact that once you…
I just like the fact that once you clean the toilet it just goes in the bin no touching
7 March 2026
Unprompted review
Reply from MiracleMop Australia
Hi Megan,
Thank you for your review! We're glad to hear you like the convenience and hygienic design of our MiracleWand Magic Toilet Brush. Making cleaning easier and more hands-free is exactly what we aim for. We really appreciate your feedback!
Kind regards,
MiracleMop Team
Reply from MiracleMop Australia
Hi Cassandra,
Thank you for your great review! We're so glad to hear our MiracleWand Magic Toilet Brush met your expectations. We really appreciate your support and feedback.
Kind regards,
MiracleMop Team
Best toilet cleaner
Absolute game changer. This is the best product for cleaning toilets has never been so easy. If you are sitting on the fence about buying this product go ahead you will not use anything else. Love love love it.
3 March 2026
Unprompted review
Reply from MiracleMop Australia
Hi Shirley,
Thank you so much for your fantastic review! We're thrilled to hear that you're loving our MiracleWand Magic Toilet Brush and that it has made cleaning so much easier. Your support and recommendation mean a lot to us. We truly appreciate you sharing your experience!
Kind regards,
MiracleMop Team
I am elderly with arthritis and…
I am elderly with arthritis and mobility issues.
The mop is very lightweight, easy to manoeuvre and the stick strong and long enough to enable me to clean my kitchen cupboards which I had been unable to reach. Anytime anything is spilled on the kitchen floor tiles I can immediately clean it up without having to reach down which is difficult for me.
The head grips the cloth firmly and the full task can be done without having to manage with a loose cloth. Fitting and disposing of the cleaning cloth is so easy that anyone with arthritic hands will find it a boon as I have.
9 February 2026
Unprompted review
Reply from MiracleMop Australia
Hi Iris,
Thank you so much for your wonderful review. We’re truly glad to hear that the our MiracleMop has made cleaning easier and more comfortable for you. Your feedback means a lot to us, and we’re delighted that the design helps with mobility and everyday tasks. We really appreciate you taking the time to share your experience!
Kind regards,
MiracleMop Team
Ordered the $59.95 sponge heads for my…
Ordered the $59.95 sponge heads for my toilet wand.
Got them (not as pictured on their site - they were cheap and in plastic packs of 6), I emailed to say they don’t fit the handle I have (I explained in great detail that my handle wasn’t bought from them)
Emailed MiracleMop to ask for a refund - they asked for photos as to why the heads didn’t fit, emailed them pics, then they wanted a video, so I did that.
I said can I order just the handle to fit the heads I received and the reply was offering me 10% off buying their starter pack (another $79.95) so I said how about I pay the extra $20 to get the starter pack and they said no, our best offer is 30% off the pack.
Emails back and forth and they finally said they would give me a full refund if I send the product to China (I thought this was an Aussie company), another $26, what a con.
There was a list of things they wanted me to do for that process as well.
I emailed back and congratulated them on achieving their goal of making it impossible for a mutually agreeable outcome. I said I would let others know about all of this and haven’t heard another thing.
28 January 2026
Unprompted review
Reply from MiracleMop Australia
Dear Janelle, We’re very sorry to read about your experience and truly regret that you feel this way. That is never the outcome we want for our customers.
We would really appreciate the opportunity to review this matter properly and work towards a fair resolution for you. Please reach out to our customer service team directly at info@miraclemop-au.com with your order details, and we will be more than happy to assist and find a suitable solution.
We look forward to hearing from you and resolving this for you as quickly as possible.
Kind regards,
MiracleMop Team
Don’t but this mop!
Mop was very poor quality and broke first use. It did not do as the videos shows. Customer service had me send the item back to china and then never collected the parcel so it’s been returned to me in Australia - another waste of money. Now they won’t answer emails.
PS - 5.5 months later and now they want me to email the Im the same email that they didn’t reply to. What’s the bet I get ghosted yet again
1 September 2025
Unprompted review
Reply from MiracleMop Australia
Hi Shandel,
We’re truly sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
Please contact our customer service team at info@miraclemop-au.com
with your order number and a photo of the returned parcel, and we will urgently review this matter for you. We want to ensure this is properly investigated and resolved as quickly as possible.
We appreciate you bringing this to our attention and look forward to assisting you further.
Kind regards,
MiracleMop Team
Made purchase
Made purchase, charged immediately. Mop never arrived, email contact ignored. Requested refund.
30 July 2025
Unprompted review
Reply from MiracleMop Australia
Hi Tricia,
We’re very sorry to hear that you haven’t received your order.
Please contact us directly at info@miraclemop-au.com
with your order number so we can urgently review your case and assist you with a resolution.
We look forward to resolving this for you as quickly as possible.
Kind regards,
MiracleMop Team
Don’t trust this company
Made purchase, charged immediately. Mop never arrived, email contact ignored. Had to have bank reverse charge after a month of zero communications from them
11 March 2025
Unprompted review
Reply from MiracleMop Australia
Dear Dean,
We’re very sorry to hear that you haven’t received your order and that you feel your emails were not responded to.
Please contact us directly at info@miraclemop-au.com
with your order number so we can urgently review your case and assist you with a resolution.
We look forward to resolving this for you as quickly as possible.
Kind regards,
MiracleMop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.