We have used other parking firms around Gatwick in the past and been very disappointed with the unprofessionalism. This IS NOT what we got at Cophall where the bus turned up when they said it would ev... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the fourth time I have used Cophall and won’t lie after reading about the fire incident for Sapphire parking I was a bit worried where my car actually goes. My vehicle is fitted with a dash ca... See more
Company replied
A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more
Company replied
Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more
Company replied
Company details
Written by the company
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Contact info
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, United Kingdom
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4.7
Excellent
3K reviews
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Very quick check in process pleasant…
Very quick check in process pleasant staff. only had to wait a few minutes for the bus each way. Also very quick to pick up car the whole experience very good
25 June 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that your check-in process was quick and that our staff were pleasant. It's great to know you experienced minimal wait times for the bus and a very quick car pick-up. Thank you for sharing your very positive experience!
Cophall Park & Ride Gatwick
So easy
So easy. Clear instructions. Friendly helpful staff. I've used this company for years and will continue to do so.
23 June 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear that you find our instructions clear and our staff friendly and helpful. Thank you for your continued loyalty over the years!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We truly appreciate you taking the time to share your positive experience with our friendly and efficient service!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that our team provided you with a positive experience and that the process was straightforward for you. Thank you for your kind words!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
Thank you for your kind words!
Cophall Park & Ride Gatwick
Friendly and helpful reception
Friendly and helpful reception. Efficient transfers to and from the airport terminals. Good value for money.
2 July 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you found our reception friendly and helpful, and our transfers efficient. Thank you for recognizing our good value for money.
Cophall Park & Ride Gatwick
Pick up
We have used your services for many years and have been very happy but sometimes on the early morning pick ups we have had to wait a while.
17 June 2026
Reply from Cophall Park & Ride Gatwick
We truly appreciate your long-standing loyalty and feedback. We understand your concern regarding occasional delays with early morning pickups and are actively reviewing our scheduling to improve punctuality.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that you found our services to be a good value and that your experience with our website was problem-free. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We are delighted to hear that you found our service easy and our team helpful and polite. We appreciate your kind words.
Cophall Park & Ride Gatwick
Simple and Easy
Easy process to check in. You park your car up, they move it to a secure space and when you return you ring them in advance so they can move your car to the front. Desk people very polite and talk through how the system works. Been here on numerous occasions and will return soon
10 June 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you find our check-in process easy and efficient, and that our team has been polite and helpful. We truly appreciate your continued loyalty and look forward to welcoming you back again soon!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Good enough to use regularly
We know what to do. Used them many times. Definitely not as good as they used to be. No help anymore - down to you.
30 June 2026
Reply from Cophall Park & Ride Gatwick
We appreciate your continued loyalty and feedback. We are sorry to hear your recent experiences haven't met past expectations. We are always working to improve.
Cophall Park & Ride Gatwick
Good well organised operation
Good well organised operation, drop off and collection easy enough and buses to/from airport regular. Staff friendly.
30 June 2026
Reply from Cophall Park & Ride Gatwick
We're happy to hear that you found our operation well-organized and that drop-off and collection were easy. We appreciate your feedback regarding the regular buses and friendly staff!
Cophall Park & Ride Gatwick
A well oiled efficient service
A well oiled efficient service. Have used multiple times and will use again.
23 June 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that our service has consistently met your expectations. We truly appreciate your continued support and kind words.
Cophall Park & Ride Gatwick
Excellent
Excellent. No issues at all. I will be using them again in the future. Very happy. Very easy and stress free process.
20 June 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you had an excellent, stress-free experience with us and encountered no issues. We look forward to welcoming you back in the future!
Cophall Park & Ride Gatwick
Car was damaged when it was left at…
Car was damaged when it was left at this carpark, so i'd be very wary using it!
Booked through holiday extras and flatly refuse to even look into as i didn't report it before leaving.
Yes i should've checked the car before leaving but it'd been a long day and i didn't even think about it
27 June 2026
Unprompted review
Reply from Cophall Park & Ride Gatwick
Good morning,
Thank you for taking the time to write your review. We are sorry to read your comments about your recent experience.
We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
I don't normally write reviews but I am…
I don't normally write reviews but I am truly shocked by the service received.
A clean undamaged car dropped off, yet a filthy car was returned to me with a crack running halfway along my windscreen.
They have shown no remorse or accountability, despite me paying and trusting them to look after my car.
When I reported the issue I asked why I wasn't made aware of the crack when being handed my keys back. The answer was "we didn't know". Which in itself is a lie, because my car had recently been moved as my dashboard confirmed when I entered the car.
Disgusting and pathetic service, hiding behind T&Cs which rules them out from being liable to literally anything that can go wrong when parking a car (scrapes, bumps, cracked mirrors etc).
I will be taking this further.
23 June 2026
Unprompted review
Reply from Cophall Park & Ride Gatwick
Good morning,
Thank you for taking the time to write your review. We are sorry to read your comments about your recent experience.
We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
Checking in ok and easy
Checking in ok and easy. The fall down is with the return transfer/collection from the airport back to the car. 3 times now I've been sat waiting for minimum 35/40mins after calling. If landing outside of normal hours, expect even longer for the collection.
27 June 2026
Reply from Cophall Park & Ride Gatwick
We appreciate you sharing your feedback regarding the return transfer service. We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
Fast service
Fast service, friendly staff, easy set up. Car well looked after. Would highly recommend. 10 mins bus ride to Gatwick if that.
22 June 2026
Reply from Cophall Park & Ride Gatwick
We're happy to hear that you experienced fast service, friendly staff, and an easy setup. It's great to know your car was well looked after and that you appreciated the short bus ride to Gatwick. Thank you for your high recommendation!
Cophall Park & Ride Gatwick
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