Cooks Blinds and Shutters Limited Reviews 4

I asked Cooks to advise on product to shield my garden room from the sun. They mis-sold me a very costly Bambrella Umbrella System, far too large for my small patio and garden and not fit for purpose.
I have since taken advice from two reputable companies:both advised external roller blinds for my patio doors to shield my garden room.
I complained to Cooks. They resisted my complaint over a 6 month period. Completely lacking in empathy for the fact my patio had been rendered inaccessible by the huge structure. Eventually I was refunded via my bank's chargeback process and Cooks removed the Umbrella System.
I will never know whether the mis-selling was intentional or whether it was due to incompetence. I hope the salesperson will now receive training and supervision to prevent a recurrence of mis-selling.
In addition Cooks need to review their complaints procedures to ensure the delegated authorities are in place to deal with complaints swiftly. This firm showed no consideration of customer needs.
I cannot recommend this company.

I would highly Recommend this Company.
contacted cooks blinds and shutters to replace a Barrel on my Garage door as it hadn't been opened in 15 years due to the Previous owner losing the keys.

they came out and did a great Job.

5 Star service without a doubt. From start to finish, it has been a pleasure to work with Cooks. No heavy sell and an honest appraisal that saved me money when they could easily have oversold. Polite, courteous staff. Impeccable workmanship. Great price. Thank you 🙏

The best in East Anglia.Highly recommended.
The service is great.Nothing is too much trouble.
Had electric external Solar Blinds fitted. Careful,professional and a pleasure to have on site.
Aftercare is excellent also.