consortium.co.uk Reviews 

12,631
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 929 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting items arrived quickly and were well-packaged. Many consumers appreciate the excellent product quality and wide selection, frequently finding specific products at competitive prices. The overall service is described as brilliant, with seamless transactions and a user-friendly website, often highlighting great value. However, some customers also noted issues with orders, including items not arriving or being significantly delayed, and experienced slow communication regarding updates. A small portion of people reported product quality concerns, such as items arriving damaged or breaking quickly after purchase.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the excellent service and quick postage,... See more

Product

Clients share positive opinions on product, with many reviewers consistently praising items as described,... See more

Service

Reviewers mention positive feedback about service, often highlighting quick, easy, and efficient experiences.... See more

Price

Customers had positive experiences with price, frequently highlighting significant savings and competitive... See more

Order

Users describe ambiguous interactions with order, with many customers reporting issues such as never... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a discount code that made a Goldwin jacket I wanted cheaper than competitors so I bought from here. Items was as described and good delivery. As with many mens online stores, they offer th... See more

Rated 5 out of 5 stars

I was looking for a specific pair of trainers and they had the best price. I didn't know this seller before but reviews were good. Using the website and payment was straightforward. Delivery was very... See more

Rated 5 out of 5 stars

I bought the Blundstone women’s clogs 2421 size 3 and they delivered promptly. I have had an operation on my back, admittedly nearly 20 years ago. I still need to be careful about my footwear. Bl... See more

Rated 5 out of 5 stars

Seamless transaction and very fast delivery. Got Adidas campus in a colour no longer showing on Adidas own website, perhaps recently stopped that colour or currently out of stock. Delighted


Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Home Goods Store
  5. Skateboard Shop
  6. Streetwear Store

Written by the company

Consortium was established in 1993 on the UK's south coast in Bournemouth. Defying industry norms from the jump we opened as an independently owned skate, sneaker and streetwear store offering an unconventional brand mix that took cues from the things we loved rather than the trends we saw. This deep-rooted personal approach to retail created a space that truly lived - as we grew, it grew too. Over 30 years of organic evolution and unparalleled cross-category disruption has positioned us as industry mainstays, we champion brands and product that reflects the subversive, free-thinking spirit Consortium was built upon from the beginning. Our heritage and contemporary categories coexist seamlessly creating a diverse and peaceful ecosystem that spans womenswear; independent publishing; skateboarding; technical apparel; limited sneaker releases and coastal outdoors lifestyle among many other inhabitants. In a world full of uninspired high streets, corporate ownership and “copy-and-paste” identities Consortium holds true, forever fighting the good fight, forever independent… Consortium is a trading name of 7 Ply Ltd, UK company registration number 06595005.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(12,631)

918 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 2 skateboards for next day…

Ordered 2 skateboards for next day delivery, they split the order in 2. I’ve only received 1 skateboard, and the other never arrived, I’ve been waiting nearly 2 months for a resolution and nothing. Awful customer service. Never buying from these guys again.

8 May 2026
Rated 1 out of 5 stars

Still waiting for refund 1 month later

Purchased 5 items. Returned three. Received a refund for 2. Still awaiting refund for third and most expensive item. Shoes were tried on once, at home, on carpeted floor for 5mins as I would have done in store. Realised they were too big. Wrapped them back up and retuned at my own cost.

Asked why I only received a partial refund. They say the shoes were damaged and are under review. I asked for evidence, they sent images of markings on the shoes that I’d never seen before. I raised a dispute with PayPal credit (recommend you all use this when purchasing from this Company as they are extremely shady). They told PayPal that they had issued a me a refund outside of PayPal, which is a complete lie. The case is still ongoing and I still haven’t received my refund 1 month later.

Don’t be lured in by promo offers and only buy things you know you will keep as the returns process and customer service is abysmal.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Unable to process refund in a timely fashion

I paid £22 to return the boots I ordered by special tracked delivery. They were signed for on the 8th June. I received no updates. When I contacted Consortium on the 13th June to find out where my refund was, I was notified that they were still processing returns received on the 29th May!! Unacceptable.

15 June 2026
Rated 1 out of 5 stars

Awful slow at customer cost return…

Awful slow at customer cost return policy
After buying shoes online , too big, cost to return £8+
Then to be told 11 /15 working days AFTER Consortium receive goods back refund is processed
First order, never ever again
Be aware !

6 May 2026
Rated 5 out of 5 stars

Patagonia in stock at a good price

The only store that had the Patagonia waterproof jacket in my size and in the colour I wanted. Plus it was at a good price and shipped very quickly. All round great experience, thank you.

26 May 2026

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