Comcast Reviews 3,621

3 separate appointments, 3 separate no shows, no commutations for my installation appointment. 2 weeks do back and forth with no solutions and excuses. I want service, if they don't want to provide it just say no and I can find someone else. Terrible company. How do they even exist with such horrific customer service? Don't go Xfinity if you have a choice. Missed days at work to be home for their appointment times. Truly infuriating and disappointing.

I was blatantly lied to twice about the time of my appointment and this was after more than 30 minute wait just to speak with a representative. Again, this happened twice on two different days speaking to different representatives. In the end they scheduled the apoinment whenever they wanted without my feedback but told me to "rest asured" it was going to be the time I requested. Not to mention more than an hour trying to communicate with their AI system which is so bad that using the term "intelligence" to describe it is definitely a misnomer. What a horrible experience, they can definitely only get away with that because they have a monopoly.

Every single time you need to speak to them about anything at all prepare to go in endless loops through automated messages on their chat service or on the phone. I only tried the chat after having spent many many hours on the phone trying to speak to anyone and then hoping whoever I spoke to would know something helpful. Instead when I did reach someone each person said something different and would send me in further loops by having me call my modem company, which was also endlessly frustrating. In this week long process of getting my internet restored I ended up being scammed by people posing as Comcast just to make matters worse. I reported this to Comcast and they said they would investigate and take the matter seriously but they didn’t even ask for the most basic information like what phone number was calling me. In the end after hours on the phone day after day, loss of income due to dealing with this and my son missing his online classes, they finally told me that the new modem they told me to buy a few months earlier no longer works on their system because they changed it and I would need to rent a modem from them. An appointment was scheduled for modem installation and they never showed after I turned my day inside out for them. For the privilege of all of this my bill was higher this month. Calling would mean sacrificing even more time that I never had available to sacrifice to start.

If can give less than a star, I would!!!
Xfinity charged me 2 months of service in advance without any service or installation at my new address.
When I called them to ask for a refund, I was on the phone for 3 hours, they transferred me to 5 different departments without solving the issue and did not issue a refund.
I had to terminate my contract with them, still they sent me a bill for installation service and when I refused to pay, they sent it to debt collector. The debt collector forced me to pay, otherwise it would hurt my credit.
Worst company and customer service EVER!!!!

Subject: Formal Complaint Regarding Chronic Service Failures, Lost Income, and Lack of Accountability

I am writing to formally express my deep frustration and ongoing grievances regarding Comcast/Xfinity’s unacceptable service quality, lack of customer support, and the financial damage it has caused me over the last ten years.

I reside in an area where Comcast appears to maintain a de facto monopoly, with no viable alternatives such as Verizon FiOS or T-Mobile Home Internet. Despite paying for premium internet service, I experience frequent and prolonged outages that directly interfere with my ability to work from home. This has cost me thousands of dollars in lost income. I am a remote professional, and your unreliable service has had a direct and measurable financial impact.

Your customer service is nearly impossible to reach, and when I do manage to speak with someone, I am often connected to offshore representatives who are unable to assist with technical or infrastructure-related issues. Despite numerous attempts to resolve this — including calls, emails, corporate escalations, and three formal FCC complaints — the situation remains unresolved.

This is not just a service issue. It is a failure of corporate responsibility, customer protection, and fair market practices. Comcast’s role as the only available provider in my area obligates you to maintain a basic standard of service. You have consistently failed to meet this standard.

The best polite word I can use to describe Comcast is sleaze. I live in a neighborhood where Comcast is the only provider.

I am on the 400Mbps tier, paying $90 a month. It was 100Mbps, but they upgraded the speed for free. Unfortunately, I still get the same speeds as when I had the 100Mbps tier, 40-50Mbps. Online support was useless, telling me the problem was with my equipment. The chat replies were every 15-20 mins, so 4 hours of my time was wasted.

They advertised new nationwide pricing, so I went to look at what they had to offer. Five screens later, it tells me they say they can't show me my prices on the internet and I had to call to get "my special prices". Everything above board and transparent with that!

If you have a choice, even if it's Joe's Internet, avoid Comcast at all costs.

Cancelled last year. Set the equipment back, even have a tracking and confirmation that the equipment has been delivered successfully. They have continually charged me over 300 for 6 months. I call every time the bill comes in and ask to cancel. They say they will cancel. Nothing gets done. They still have yet to refund me-- I don't even have the equipment, so I am not even able to use the service. I literally don't know what to do, but they keep billing my credit card and will not stop.

Terrible Customer Support and No Resolution

I spent over 90 minutes trying to activate my phone service with Comcast/Xfinity. There was no live representative available, so I spent endless time chatting with automated systems that led nowhere. After all that time, my phone service still wasn’t connected.

For how expensive this service is, the lack of real customer support is unacceptable. It honestly feels like they don’t care. If you have other options, do yourself a favor and go with someone else.

RUN AS FAST AS YOU CAN TO ANOTHER INTENET PROVIDER. I would give a zero if it was an option. We had a 3 year contract with them for business internet and the whole time we had it we kept getting knocked off and couldn't even connect to Hulu on the tv most of the time. I had technicians come out about 8 times and they always said the same thing. When I do the test the numbers are what they should be. And I would always say well then why do we keep getting knocked off. No answer to that question. I would call and complain to customer service and didn't get anywhere. The last time I called the woman told me she would put a note on our account to give us a break with the early termination fee if when the technician comes out again and it still doesn't work. Well the technicians answer that time was to pay someone to come and hardwire our computers and tv. I'm like really because we have been paying for wifi and not getting so now in order to use our computer and tv we have to pay to get it hardwired. I called to disconnect and they had no record of giving us a break on the early disconnect. Now we have to pay $490 to get out of a contract the comcast breeched because they didn't provide the service we paid for.

Comcast needs to be investigated for their scam-like business model. Charges mysteriously appear on your bills and when you try to call and resolve the issues they give you the run around until you leave or they remove the charges just to have them appear on the next bill.

Recently I was disputing a $99.47 charge on my account, it didn't say what the charge was for and none of the 7 agents that they shuffled me through would help me before disconnecting and then emailing me offers to upgrade my services. What?

Comcast is borderline criminal in their practices and should be flagged by the better business bureau as possible scammers.

When I cancelled my service with Comcast (Xfinity mobile service). They said my phone was unlocked, so I sold my phone on Ebay and the buyer said that the phone was still locked. So I called Xfinity about this and they said if I make a payment that they would unlock my phone. But of course they lied again and told my that I need to payoff the phone completely. I told them that they should keep lying to me and now I'm out $150 for selling the phone at a lost. If they want to do business like that then I'm am sorry that I even had service with them in the first place. Unless I get my phone unlocked then I will need to let people be informed about the dishonestly this company portrays to the public.

If I could give negative stars I would. These people lie to you about a sending a service person to fix an cut cable. Our wonderful water department decided the painted lines on the grass didn't mean the first thing to them, so they stuck a backhoe in the ground and broke two buried lines, one was our Internet. I started calling that day to get someone from Comcast over to fix the cut line. I was told tomorrow by 3pm. No show, no call, no text. I went to the store and was told they are running behind, but they will be there by 5pm. It's 6:42 and nothing. So it's back up to the store in the morning for more lies. My wife and I both work from home. This is a problem. This Comcast is worthless. Buyer beware. I'm buying a Starlink.

Would give zero stars if possible. They recently came to my apartment complex to market using a "pizza party" the pizza was 40 minutes late and cold garbage from papa John's. Internet hasn't worked for hours today. The only reason anyone uses Comcast is because there's no other option. Absolute trash from head to anus. And it's mostly anus

We have Comcast for our business and it is perhaps the worst business decision we’ve made in 35 years. I would rather use a courier service and have no Internet than use Comcast. As soon as our contract is up, we’re moving to frontier fiber and never looking back. Whatever you do when you look for Internet in your business, do not use Comcast.

I deal with comcast daily as my employer uses them for our residents. When you call to activate new services for a resident expect to be placed on hold for 30 minutes plus. Also all of their reps are foreigners that are hard to understand, not Americans. Worst cable service I have dealt with, if it where up to me we would not do business with them period.

This company is terrible, they sent out a technician I didn't request the customer service representative suggested that I need a new box installed. I specifically ask her if there's a charge for the tech coming out she said NO because after troubleshooting and the problem still was not resolved she was the one who made the appointment. Now Comcast is billing me $150. 00. I'm on a fixed income I need my medication not television. SHAME, SHAME, My friends and family will be going to another carrier and I will discourage others NOT to deal with Comcast. There are other BETTER carriers.

Prices keep rising but when you contact support there is no one answering, I'm going to stop using them soon and I recommend everyone to do the same

You should be sued over your moto junk, customer service is non-existent, This has got to be the poster boy for everything wrong running a business. since 5 o'clock I'm getting the weather for everywhere except key west where i live. Not to mention how many times its out with never any compensation. Stay away use literally any other company. Your welcome.

Excessive fees, held onto the contract until the next billing cycle to get an extra month worth of money.
AVOID THIS COMPANY!!!!