Comcast Reviews 3,621

Modem issue - Mark on the phone handled it all efficiently and was informative and apologetic. Edgar came promptly early a.m. the next day... polite, helpful, situation resolved. The only problem is getting to Mark... had to waste time with the bot asking questions and not transferring me to Mark.

6 months of the same interruptions of Internet and Cable TV. Total of 4 technicians found the problem to be at the service drop point. I was told a "service request to maintenance was generated 3 of the 4 times. Hours on the phone and waiting for service people with no resolution. I want to talk to someone in management, but they CHOOSE not to take calls. I have been with Comcast for 31 years at an avg of $150 a month $55,000 of on time payments and I cannot talk to management. Our area does not have other providers, so I stuck with totally incompetent people. Looking for other options to give my $$$$ to.

Frequent disconnections, poor DNS performance leading to failed connections, and no effective resolution from support despite multiple complaints.

Stock Comcast good only for defrauting little SHAREHOLDERS

Now to find out that Comcast has funded the destruction of the White House East Wing. Their service has been going downhill for many years. Plan to cancel my subscriptions asap. Do not trust Comcast.

SUPPOSE TO HAVE PEACOCK PREMIUM REWARD AND COMCAST CAN'T GET ME CONNECTED. I HAVE TRIED FOR 2 DAYS AND THREE DIFFERENT PEOPLE AND THEY DON'T KNOW WHAT THEIR DOING. I RECEIVED ANOTHER EMAIL TO SIGN UP TODAY AND LOW AN BEHOLD THEY CAN'T CONNECT AGAIN.

The chatbot doesn't worjk. It just keeps asking me again and again whether I want to discuss internet or mobile.

And yet again, Comcast is hiding its charges. A 'free' set-top box comes with a $15 delivery charge and a $15 set-up charge. And my monthly charge suddenly goes up by $10/month for a non-existent service change.

How does this place stay in business? their online payment application never works...you need to wait 30-40 minutes to speak to a rep...and other things too numerous to mention, i'm tired of it.

Other than frequent outages and ever rising price, it's a nonexistent customer service. You spent hours on their worthless chats, phone loops, nonsensical troubleshoots and similar. No way to get a live agent. But, living in a large metro area, I have no other choice of a non wireless internet service. That's what monopolies do.
On edit: After a lot of additional figh with the phone system and AI bots- many hours, I was able to convince the AI robot this morning that I need to cancel the service immediately. And very fast, for the first time, I got a live agent to speak who promised me the blue from the sky. But done is done and cancellation was done immediately. Trip to their store, long wait, returned equipment only to fin out that they are sending me a new equipment some robot decided and once received another trip and another long wait at the store.
Comcast-never again. I got fixed wireless internet from Verizon today and it works satisfactory.
Comcast has been getting worse every year.

I have returned the equipment and I have received the confirmation of receiving from Comcast 4 years ago. But recently comcast starts to repot to Credit and saying that I didn't return this equipment. I have been Comcast customer all the time and they knows my address, my phone and my email. I'm currently using Comcast internet but they never contact me about this issue. They directly report to Credit which impact my credit score a lot!
And the truth is that I have the evidence of their receiving email but I can't dispute it using this evidence. They don't have any evidence and they just said "I didn't return....."

Dishonest Company!!!! We were in the process of moving into another apartment within the complex and transferring our Comcast internet & tv to the new apartment was not seamless! We called for tech support and they could not troubleshoot the problem. They said that needed to have a technician come out and see the problem first hand. We ask if comcast will charge us for this support and they said no. The technician came in fixed the problem but didn’t tell us what was done. Few days later, I get bill from comcast , they charged us technician support $100 in which they said we would not be charged.We called customer service about this fee and got nowhere with customer support then asked for a manager. The manager was going to contact us back within the day but instead we got a text saying the technician fee still stands and the case is closed. This a dishonest company!!!! I am the process of finding another tv & internet provider!!! Don’t do business with Comcast!

Easily the worst experience with a company I’ve had in my whole life. Customer service does not know how to read, listen and communicate normally. They will rush you into signing something that contradicts what they just said and do two things at once that defy logic. Always take your time and do not listen to anything they say as it will be the opposite.

These are just a few examples of the sheer incompetence of this horrible company many in America are stuck with. It’s the most hated for a reason. The lying, misdirection, hanging up on you, leaving a chat because they do not understand normal sentences.
Honestly, I’d rather pull out my teeth with a wrench than talk to these droids ever again.

If you are smart, use chat to catch all of their varying contradictions and lies. It won’t take long whether with one agent or the five you finish with. You’ll get the proof you need of how useless they all are.

If you have another service that for some reason you dislike, do not switch to Comcast. They’ll throttle and lie about it. Up hour speeds for no reason which will likely make your speeds worse and then there are the lovely nonsensical agents will be there to drive you mad over the easiest question or statement you may say. Avoid at all costs or grab that wrench or find that ledge. In all honesty, you’re much better off.

Pay for 1300 mbps, I get 30 mbps. They have no showed on every appointment I have scheduled. THEY ARE THE WORST AND SCAMMING ME OUT OF MONEY!

I have been a customer of Internet and TV for over 20 years! I have had intermittent issues, but always been able to speak with an agent. Those days are gone. Now I speak with a robot and spent hours trying to work their menu, which DOES NOT RELATE to my problem. All they (the robots of course) do is try to run line tests, which never show anything. I have had service techs here a couple of weeks apart and even senior service techs who confirm no issue in my residence. Years ago I gave them 5 stars, now I am looking for something less than a one star.
What aggravates me more is I have designed, installed, and operated cable TV systems on private property and have no way of making Comcast/Infinity understand you need to speak one on one and get rid of the AI Robot sometimes.

Absolutely the worst customer service I’ve experienced. I purchased internet service to complement the basic cable included in my building and set it up on Friday, July 18. It didn’t work. A technician came three days later, told me a cable needed to be run from the main station to my unit, and submitted a ticket.

Since then, I’ve called daily, spent 30+ minutes each time navigating a useless automated system, only to be told the same thing: “We’re escalating your ticket and someone will follow up today.” No one ever follows up.

It’s been over a week with no internet, no resolution, no accountability—and I work from home, so this is severely disruptive. Comcast has failed to deliver even the most basic level of service.

Avoid if you have any alternative.

I have spent YEARS AND YEARS fighting comcast to stop spamming an email address that was removed from your services because despite all my marketing opt outs, you insisted on sending worthless marketing schemes disguised as "service" emails. A really pathetic weasel way to force sales on people who do not want it.

Years and years of failure by every level of your organization to stop using an email address when I gave you another for whatever bottom feed purposes you just cannot help yourselves from spewing.

You have violated federal CAN SPAM Act law for years and years.

In May you sent me emails about sports packages for Colorado, state I don't live in. Now you send me peacock marketing. I want nothing to do with anything I don't have nor ever to give you a penny more than necessary, that's why I opted out of all marketing eleven years ago, took this BUSINESS-ONLY email address away at least three years ago, spoke fifty times with customer service, a dozen times with Customer Account Security, filed Better Business Bureau complaints galore, TrustPilot reviews, and been lied to time after time after time, even told the email was fraudulent when a review of the headers and source IP addresses 100 percent plainly indicated it came from you.

Finally in May someone at the top went to the losers who manage this and assured me it would never happen again.

I of course had no trust, no faith, not a scintilla of hope that would be the case. I know comcast.

What is wrong with you? How can you be this incapable, this weak, this clueless, this awful?

Have you absolutely no shame? This is beyond your utter total complete lack of respect for me and your utter total complete lack of respect for United States privacy law. You utterly and totally do not respect yourselves. You know you are a cratering relic incapable of anything other than the worst reviews in the world.

I have wasted hours upon hours upon hours upon hours of my life to get you to abide by federal law and your own posted policies to respect my customer privacy, choices and business.

Hours and hours and hours and hours of my life with no recompense, precious lifeblood lifetime never possibly to be regained because the comcast clowncar cannot delete in email address in the thirty days mandated by the United States Of America.

You are the lowest of the low. The worst company I have ever known.

We thought changing our business over to Comcast would be great, at least that is what our sales guy promised us. We couldn't have been more wrong. What a SHITSHOW from the moment we signed a contract. Our sales guy left right after we signed a contract and had no one as a liaison. We were left with dealing with service tech's trying to figure out the set-up, spending hours on the phone with them on a nearly daily basis. Once they finally arrived two technicians spent 1 hour at my location, but instead of installing the phones throughout the warehouse
(as our signed agreement stated), they left them arranged in a circle on my lunchroom table. When I pointed out the oversight, they mentioned they needed to leave for another job and wouldn't be returning. We had to rely on our IT specialist to complete the installation. This meant that our office staff had to answer phones from the lunchroom for several days while we waited for the IT guy to come out. Additionally, they were supposed to transfer the fax line, but it took over a year for someone to finally address this issue, only to inform me that I needed to sign a new contract due to the delay. The entire experience has been a frustrating ordeal, and I am eagerly anticipating the end of my contract, as I have no intention of doing business with Comcast EVER again. This all started in August of 2021

I have been a customer for 25 Years.
Generally, routine cable is pretty good once set up.

The new approach is to truly run a company that is Not Customer Focused.
Every issue or predetermined change on my account becomes a 2 hour multiple call, unresolved virtual chats, blind transfers & disconnections from every department.
Fine to move “call centers” to India & the Philippines however, the communication is critical.

Comcast you have a problem on your hands that needs resolving before you bleed through all your long term base business !!

Terrible customer service based on their terrible policies. Took 45 minutes to remove a streaming service and received 34 thank you for being our customer. Whys it so hard to cancel something so simple? I'll answer that. By design. Scum bag policies put in place to frustrate customers

Comcast is very likely the most underhanded service organization we have dealt with in over 50 years.
The latest poor customer service resulted from a Xfinity Mobile promotion that has a 2 year life tied to an Internet agreement that had a 1 year life. The 300 speed is no longer available except at a wildly above market rate, but we will get equally hosed on the mobile side for another year if we switch internet providers.
And like almost each time in the past, the customer rarely gets the same answer from Customer (No) Service if you talk to more than one. (You are also very lucky if you eveer speak to someone that get speaks understandable English).
After the second year of our mobile agreement ends in 2026, we will be gone from Xfinity as if we were shot out a cannon.