Colourbank Reviews 315

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often highlighting their knowledge and non-pushy approach. Many people appreciate the excellent service, from initial advice to efficient fitting, noting the wide selection of products and competitive pricing. Reviewers are particularly satisfied with the quality of the products, including carpets, flooring, and beds, and the skilled work of the fitters who ensure a perfect finish. However, some customers also noted issues with certain aspects of the service. A few people reported problems with delivery teams refusing to unpack mattresses or remove packaging. Additionally, some reviewers experienced rudeness from staff regarding pricing discrepancies and one individual described an unprofessional and very negative interaction with a staff member.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpfulness and efficiency... See more

Product

Users describe positive interactions with product. Customers are pleased with the wide range of flooring... See more

Price

Reviewers mention positive feedback about price. Customers consistently highlight the reasonable and... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent quality of carpets and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more

Rated 5 out of 5 stars

We ordered Striped carpet for our stairs and landing and Colourbank ordered our carpet very promptly. Tim arrived to fit our carpet on the stairs and landing and he made a wonderful job of aligning t... See more

Rated 5 out of 5 stars

We went in with a clear budget in mind and, although we didn’t find exactly what we were looking for, Mo went above and beyond to show us the best options available within our range. He wasn’t just tr... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

315 reviews

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Rated 5 out of 5 stars

Laminate Floor

Really pleased with our recent floor purchase from Colourbank,Mo was brilliant ,helped us with getting our skirting and match to the floor,both fitters were very good made a great job,would highly recommend Colourbank.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to deal with and offered good…

Easy to deal with and offered good sound advice. Very good selection and all at a reasonable price including some bargains to be had.
Nice people to do business with and good service.
On time delivery and fitting.
Thank Colourbank

1 March 2026
Unprompted review
Rated 5 out of 5 stars

staff are always helpful

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered.
Book fitter at a day and time to suit client. have used colourbank over many years and always happy with service

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Regan is the best , was extremely polite and helpful when in store followed up booking with confirmation call of fitting .. just perfect a credit to the company . The fitter was super quick and efficient too many thanks would highly recommend for great quality and price with superb customer service

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Carpets supply and fit

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and purchased some nice rugs .
Great choice of carpets at colourbank.
Just had a bedroom carpeted it looks great

Highly reccomend colour bank carpets

16 April 2026
Unprompted review
Rated 5 out of 5 stars

We ordered Striped carpet for our…

We ordered Striped carpet for our stairs and landing and Colourbank ordered our carpet very promptly. Tim arrived to fit our carpet on the stairs and landing and he made a wonderful job of aligning the stripes coming down the stairs so that everything was perfect. He is obviously a perfectionist when it comes to ensuring the stripes were matching accurately. A good job well done.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Always use

Always use
Colourbank for beds. Fast delivery great customer service, keep you up to date with delivery times

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Flawless, well done.

From walking around your showroom (Cavendish Road) to our chosen bed being delivered the whole process was flawless. Many thanks to all involved and the bed was also a very good choice.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Could not be happier

Could not be happier, no hassle from salesman the quality of the carpets was great, and the fitters couldn’t have been more helpful....a perfect all-round experience.

18 February 2026
Unprompted review
Rated 4 out of 5 stars

More advice would be welcome

Great range of carpets and beds.Prices to suit all .No pushy sales people,,,only felt we could have been given some informative info on our choices as I'm pretty sure I wouldn't have bought a bed that I need a step ladder to get on it. We live and learn

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed

We had an Amtico floor fitted in a herringbone pattern. It was the cheapest quote. We paid in full on the fitting day. The fitter was excellent and Ash and Mo in the store were really helpful and informative. They gave us a substantial refund as they didn’t need as much screed or trims as they had expected. I was very impressed that they did this when we had already agreed the quote and paid. I am delighted with the floor. Great service and product.

18 December 2025
Unprompted review

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