The Colour Flooring Company Reviews 646

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the flooring options, and appreciate the excellent service received. Many highlight the efficiency of the delivery service, noting that orders arrive quickly and samples are dispatched promptly. People also find the ordering process straightforward and commend the helpfulness of the staff. However, some customers experienced issues with delivery times, with a few reporting delays or a lack of communication regarding their orders. A small number of people also noted discrepancies in product batches, leading to difficulties with matching or unexpected changes in finish. Additionally, a few reviewers found certain products to be unexpectedly slippery or not as durable as described for high-traffic areas.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers are impressed by the quality of cork... See more

Quality

Consumers find quality to be positive. Many reviewers are impressed by the quality of the Corka planks,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed of... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, prompt, and... See more

Order

People report positive experiences with order. Customers found the ordering process straightforward and easy,... See more

Based on these reviews

Rated 5 out of 5 stars

Really good choice of top quality cork flooring panels. Shipped pretty quickly. Slightly damaged in shipping and replaced promptly without any quibbles. Greatly appreciate this level of service and as... See more

Rated 5 out of 5 stars

Brilliant company, had to make a change on my order shortly after purchase. It was easily to get through on phone and emails were promptly responded to. Polite, friendly and fast next day delivery. Hi... See more

Company replied

Rated 5 out of 5 stars

A brilliant, quick, free sample set arrived. Cork flooring is something I hadn't considered but this has really opened my eyes to the possibility. Love the warm feel and green credentials of the pro... See more

Company replied

Rated 5 out of 5 stars

Corka planks look amazing in our kitchen diner! Definitely shuffle your packs and the fitters really like the recycled underlay. Little hiccup on delivery but wonderful Rob sorted it all out. Very ha... See more

Company replied


Company details

  1. Flooring Store
  2. Interior Designer

About The Colour Flooring Company

Written by the company

Award-winning flooring company

We have been supplying beautiful flooring online for more than 14 years from our base in north London. Our current range includes vinyl, rubber, cork and wood, as well as handmade rugs.


We are specialists in cork and our own brand, Corka, is carbon-negative, hardwearing and has excellent thermal and acoustic properties. Needless to say it's one of our bestsellers.


Our vinyl is commercial grade with an extra thick cushioned backing for durability. It comes in unique colours (blush pink, pistachio green!) each carefully handpicked by top stylists.


Our rubber comes in a range of 11 gorgeous colours and has been awarded some of the best eco certifcates available.


Our wood comes in a carefully chosen edit of shades and is available in both plank and parquet for a modern herringbone look.


Our rugs are made of wool and handmade in India in a process that takes five days from start to finish. They are Goodweave certified, guaranteeing strict standards relating to labour and business ethics.


All our floors work with underfloor heating and are suitable for heavy commercial as well as domestic use. We keep plenty of stock so delivery is fast too.


Voted London's best sustainable flooring company 2023

Shop Now

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

646 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quality product, quality service

I am very impressed by the quality of the Corka planks supplied by the Colour Flooring Company. The team have been very attentive and helpful throughout the ordering and supply process. Despatch was very quick after the order was placed. Thank you for giving me a good service.

8 April 2026
Rated 4 out of 5 stars

Floor cleaning product sent by mail.

Thank you for sending the cleaning product. It arrived promptly, in a box with lots of peanut shaped packing material.
However, the plastic bottle with a detached application nozzle and pipe, had been secured together with brown packing tape, and it was extremely difficult to remove, leaving sticky brown glue on the bottle and nozzle, making it difficult to hold the bottle. Can I suggest a different method next time?
Otherwise the product is good. Thank you.

31 March 2026
Rated 3 out of 5 stars

A lovely flooring.. .but

This is really, really nice flooring that I've had installed twice now; once as a renovation and once due to flooding which required the floor to be replaced. Although, it looks great I'd conclude that it doesn't lay all that well as a floating floor. If it can be glued, that probably looks ace but a floating floor install was my only option. Initially, I put uneven finish - 'peaking' at the joins - down to installer error. After a reprise, post flood, the finish is much, much better, the second installer having taken greater care to get it right and not overhitting the joints (this guy also said, overall, it was one of the most challenging floors he's laid). However, some months after relaying, the floor is starting to 'peak', albeit more subtly, at the joins. So, lovely floor but I would avoid installing in its floating configuration.

29 October 2025
Rated 5 out of 5 stars

Really good choice of top quality cork…

Really good choice of top quality cork flooring panels. Shipped pretty quickly. Slightly damaged in shipping and replaced promptly without any quibbles. Greatly appreciate this level of service and as a result would buy from this company with confidence in future.

13 October 2025
Rated 1 out of 5 stars

Unreliable product, unresponsive company. Do not use - there are plenty of other options on the market.

I ordered 10 packs of Corka glue down tiles. They sent 2 packs that were very different in markings from the other 8 packs and were clearly from another batch as they had different stamps on the reverse of the tiles. We could not use them. This company would not replace the tiles or compensate me in any way. The directors would not speak to me or email me.

3 March 2026
Unprompted review
The Colour Flooring Company logo

Reply from The Colour Flooring Company

Thank you for your review. I've just checked our emails and we had a lengthy email exchange with you on this issue. We double checked the batch for you and all the packs were from the same batch. Cork is a natural product so some variation is to be expected. We do say in our installation info to double check all planks and to "shuffle" them before laying to ensure even pattern distribution. Your builder didn't do this. He just went ahead and laid them. If you had contacted us before he fitted them we would have been very happy to give you a full refund for all the packs.

Rated 5 out of 5 stars

Great service

Great service, quick delivery, great quality and environmentally friendly.

9 March 2026
The Colour Flooring Company logo

Reply from The Colour Flooring Company

Thanks for a lovely review

Rated 5 out of 5 stars

Good choice of strong colours

Good choice of strong colours, samples sent out promptly.
Would have liked slightly larger samples.

4 February 2026
The Colour Flooring Company logo

Reply from The Colour Flooring Company

Glad you like our colours. Appreciate your review, thank you!

Rated 5 out of 5 stars

Brilliant company personal fast service

Brilliant company, had to make a change on my order shortly after purchase. It was easily to get through on phone and emails were promptly responded to. Polite, friendly and fast next day delivery. Highly recommend. I only made a small purchase but I wouldn’t hesitate to explore using this company for larger flooring projects.

3 February 2026
The Colour Flooring Company logo

Reply from The Colour Flooring Company

Thanks for letting us know.

Rated 5 out of 5 stars

Really helpful staff and great product

Really helpful staff on the phone and also in the warehouse made the experience of deciding on which floor, and then buying our cork floor very easy and positive. Thank you!

29 January 2026
The Colour Flooring Company logo

Reply from The Colour Flooring Company

Thanks for your review

Rated 1 out of 5 stars

Rubber flooring is incredibly slippery.

We bought the rubber flooring for our bathroom. We'd previously bought the rubber flooring for our en-suite and really liked it. However, this time the rubber is incredibly slippery. Our child fell over just walking on. We sent them a sample, which they passed on to the supplier for testing. The supplier said it is fine, but that is nonsense. The second flooring is so different to the first flooring. It is genuinely dangerous.

The company is sending us a product to spray on to make it more anti-slip, but the flooring cost us around £600 and is utterly unfit for purpose as it is.

17 November 2025
Unprompted review

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