Coloplast Charter Reviews 

I contacted Coloplast Charter by phone to arrange an order for my 92-year-old father to speak with Abbie. She was exceptionally helpful, knowledgeable, and understanding throughout the entire process.

Abbie took the time to guide me in selecting the most suitable product for my father’s needs, handled the order efficiently, and even contacted his GP practice to arrange the prescription for the initial supply. Her professionalism and compassion made what could have been a stressful situation much easier to manage.

She is a credit to the company.

Samantha, really helped me with everything I needed today. Thankyou so much for everything 💓

Having a stoma can be stressful at times so to have a supplier that one can rely on to be efficient, helpful and quick is worth it's weight in gold.

Each time I place an order I am so impressed as to how quickly my supplies are delivered. Take my latest order for example, I ordered my supplies online on 23 April 2026 and by 10:30 the next day they had been delivered. Obviously this also requires the speedy approval of the prescription at my GP Practice but for you to get my supplies to me so quickly is simply outstanding.

Throughout the ordering process I am kept up to date with the progress of my order and with the help of the DPD app I know exactly when it will be delivered.

This wonderful company actually cares about their clients as evidenced by the newsletters you produce and by the helpful emails and publications you issue. You have even telephoned me on occasion to check that everything is OK.

I am 68 years old and in that time I truly don't think I've ever encountered a company with better customer service.

I would like to take the opportunity of thanking you for such an amazing service- it’s so reassuring to have such a fast and efficient ordering and delivery process for Dad, who has Alzheimer’s, that I can easily manage for him. Communication is excellent too, throughout. Thank you!

Would not trust any other company. I changed GP and there was a delay in getting my prescription confirmed - just a quick chat with lovely Abbie at Coloplast and she'd fast-tracked my order so that I wouldn't run out of supplies. Super helpful and reassuring!

This company have been first class with me supplying my catheter
So professional on a problem ive had and sorted it out

The service was quick and very efficient and they solved a huge problem that we had as our local pharmacy was unable to access the required items. All members of the staff team were very polite, helpful and supportive throughout the whole process. We would not hesitate to recommend this company to anyone as they are excellent.

Used the chat bot today to order some complimentary items and they were amazing. My son uses their gloves, Bed mats however I usually do with an order but have forgot to order so messaged requesting these complimentary items alone. They were helpful and even recommended some complimentary hand sanitiser. All of this without placing his main order, which I prefer to do online as then I can tally what we actually need

I have been using ostomy care for many years now, and I have to say Charter are definitely by far the best. The online chat is so quick, friendly and the staff are very knowledgeable and always helpful, they will always go above and beyond to find a solution to any problems that I may experience. They recently sent some samples of products I wasn't aware of, and they completely changed my life, so were added to my prescription, nothing is too much trouble. I can't rate their service high enough. A great working team.

I have found over the last 5 years that this company is extremely reliable and very customer focused.

I regularly receive ostomy supplies from Coloplast Charter.

Today, I used the online chat to ask that an item I had a forgotten was added to the order I placed yesterday.

I also asked if it was possible to change the delivery timeframe or location of delivery, as I would be unexpectedly away from home during the following week.

The customer adviser was extremely helpful. She added the missing item to my order and changed the delivery date to when I was back at home. She was quick, kind, patient and knowledgeable.

Thank you.

I use coloplast customer services frequently as my GP surgery keep forgetting to send my prescription direct to coloplast delaying supply to me, This is frustrating and causes me distress. Luckily the service from coloplast is much more efficient and they have always managed to help me. Thanks today to Teghan who has hopefully been able to sort a Saturday delivery for me.

Very helpful, supportive staff providing a great service.

Great customer support service. Very happy with their services.

A lovely customer service and always on time with your products and keep you up to date.

Amazing Company we have dealt with for yrs but pulled out all the stops a while back when we ran out of equipment. With us within 24 hrs and the kindness and empathy of their staff second to none. A million thanks

Always efficient, always helpful. Today, Kathryn sorted out my order with courtesy and kindness!

I've always had quick service and the people who work there are very friendly and knowledgeable.

Overall positive experience with Coloplast so far. We were left in a bit of a situation of running out a vital piece of equipment for my new born son after discharge from hospital. We had been looking everywhere for someone to fill the prescription. Ordered via the website and was waiting for dispatch but decided to follow up because of the urgency. I was lucky enough to be connected to Teghan on the online chat who sorted my problem quickly and efficiently. They did not have the stock to supply the full prescription but were able to send a small supply to cover us until the next delivery. Thank you Teghan for getting us out of a pickle.

I always have the easiest communication with this company. It’s a breath of fresh air and takes so much stress out of living a medical life