Coloplast Charter Reviews 

Highly recommended service. Ordered Wednesday morning, arrived Thursday 13.30. Doesn't come much better.

I have found Colorplast very helpful. I inadvertently ran out of catheters and they did a marvellous job getting them to me very quickly. I have every confidence in this company and can recommend them in every way.

it is very easy to order what you need and the people are very helpful and thank you very much for all the help

I've used Coloplast Charter for many years and they are always helpful. Teghan was particularly helpful on my last interaction. Excellent products and staff - for me they are so much better than the competition - very responsive.

I have had the support and assistance from Cololast Charter for some time now and I have found their service over the years, to be excellent.
After a minor 'hicup' I contacted Coloplast and was looked after by Samantha. Samantha was excellent in how I was dealt with, compassion, politeness and respect, which has made an old Man happy. Thank you Samantha for your kind help and understanding.

Teghan very responsive and helpful. Having recently been in hospital it's a great relief to know my order will be submitted to GP and supplies will arrive soon.

The team at Coloplast Charter are so helpful and polite. They are amazing

Always friendly & helpful, makes life a lot easier ordering my items i need, i ordered my first online order last week as i normally phone my order through, was helped sorting my order out by Kathryn who works for Coloplast Charter, thanks for all your help 🏆

John Thomson

I can only say what everyone else has already said. This company is excellent in every way. I've now had my stoma for two and a half years and never had a problem thanks not only to the day to day service of Coloplast Charter but also to the way they go about operating their service. My recent experience led to the company needing to contact me by telephone. The gentleman I spoke to was understanding, courteous, helpful, solved my problems and took whatever time I needed without me feeling that there was any rush to sort things out. Thank you Coloplast Charter. That was such a good experience to talk things through with someone who would listen. The result was that I received my new bags the very next day.

Very helpful polite not rushed answer even though a Friday 5pm before bank holiday . I used the chat system on my account .

Coloplast Charter is the company that ALL other companies... universally... need to emulate.
I was having issues with the delivery company and wrote to them and Coloplast to make sure the deliveries were 'handed' to me at the front door.
Three months on the trot, my delivery was simply left on the doorstep and could've been removed/stolen.
To those who use Coloplast, they will agree that monthly deliveries are essential to enable us to live productive lives. Losing the items would cause huge disruption and annoyance at the very least.
However, when the delivery company FAILED to ensure hand to hand delivery Coloplast made contact and gave instructions that ALL deliveries to my address were to be handed to their client.
My last order was handed to me by the delivery driver who apologised for the previous driver(s) and ensured me that he was the regular driver for the area and would hand the box to me EVERY time.
I cannot recommend the service from Coloplast enough. They are the only company I have had dealings with in almost all of my life, that gives exceptional customer service.
I could say, "keep it up." but that would be a waste of time because I KNOW they will.

Really helpful service from Teghan. Swift response and dealt with my query immediately. Very impressed! Highly recommend Coloplast

I contacted Coloplast first thing in a high state of stress and panic!
The catheters I have been using for a while is now unable to enter the bladder.
I had a few left of the original catheters which can still enter the bladder and I asked for a supply of those.
The lady I talked to could not have been more helpful and understanding.
She assured me it would be treated as a priority.
I cannot convey how reassuring she was and as good as her word.
I have never come across such a helpful company...from all members of staff.
If you need their services you will "NOT" be disappointed.
Thank you so much to the whole team.
Jeffrey.

This people in this company are always there at the end of the phone if you have a concern about anything. Their support was vital to me in the early days of having a stoma. They are friendly and so helpful. Their ordering system is very easy and they even send a text now to say the next order is due and if it’s the same as the last one you can reply yes and they take care of it. Although they suggest 2 weeks notice for delivery that time span is down to the GP surgeries. I am now getting my orders within4 days which saves any stressing. I can’t thank Coloplast enough for such a reliable service and would recommend them 💯

I think they are wonderful! I have had a colostomy 18 months ago and an ileostomy last December. I am nearly 90 and it is very difficult, but these guys have been unfailingly supportive, helpful and understanding and so efficient and so prompt. I can’t praise them too highly.

My husband has a sinus draining infection from his left hip and your Biatain super are the only dressing that doesn’t irritate his skin. We have been getting them via our pharmacy but they have been having issues getting supplies. Almost in desperation I called you directly this morning. I spoke to Jenny and she was wonderful and has sorted out my problem and we will be getting the dressings directly from yourselves from now on. As someone who has worked in phone based customer service for many years I have to commend her skill and attitude towards me. Please pass on my thanks again

Yours sincerely

Elaine Hayward

Coloplast is an excellent and efficient company, very friendly, too, and considerate. I have recently been helped enormously over an order by a lady called Samantha (surname unknown) and cannot commend her too highly.

Mr A. Howells

Everyone I have dealt with at Coloplast have been so helpful and friendly. I have to say they give first rate customer service. Samantha yet again sorted my small issue with the minimum of fuss and so quickly.

I have been using coloplast for quite a few years now & have always found them to be really friendly & helpful, along with being knowledgeable & understanding. Anything I request is always dealt with promptly. Like today, I realised that my address hadn't been changed & Samantha dealt with it instantly & updated the company that delivers my items to me. If there are any new products that they think I might benefit from then they get in touch & discuss it. I've always found them to be extremely approachable & empathetic.

Coloplst products have changed my life the appliances I used before were so unreliable and could be so so embarrassing if they failed as you can imagine, I wish I had found them years ago. Plus their staff are so friendly and their delivery service is second to none I've used them for over 10 years. Superb