Coloplast Charter Reviews 

I required a bedside bag stand which wasn't a product I was able to order through the site. I had a live chat with Samantha and being told the stand is a complimentary item, within minutes, I received a message stating the bag stand was ordered for me and will be dispatched soon. I'm not a live chat fan, but Samantha has made me glad I did today.

Wow
Big problems with my surgery, which developed into a saga. Very short on pouches the staff helped me greatly to rectify the situation.

What a great service pouches delivered today
I am now a happy bunny

Regards
Alan Wakeford. MBE

In the past it's been very good products and delivery. But over the past 6 months I've have had constant issues with deliveries and ordering.

Colorplast customer service is fantastic. Very friendly, efficient and extremely helpful. I have used Colorplast Charter for 15 years now and there has not been any complaints with either their products or service. I would recommend them to anybody having to cope with a stoma. I dealt with a lady called Samantha today who I must say is a great example of their high customer service standards.

What a brilliant service Coloplast. Thank you. I order my items, which I do every month, via email, and they arrived the very next day. So efficient and quick. Thank you so much for making this so simple. A very satisfied customer.

I have had a Stoma since 2018. It's a devastating thing to have because of bowel cancer. Managing one takes a long time to get used to and having bags that can be trusted really helps and a service that provides a regular and timely resupply is paramount. Customer service at Colorplast is second to none. I have used Colorplast Charter for nearly 8 years now I have had no complaints with either their products or service. I would recommend them to anybody having to cope with a stoma.

I have always received excellent results from Coloplast.They are very prompt in their replies and have given me the best service

Coloplast Charter are the best company I’ve ever had dealings with. My prescription is sent to them, with the order being filled immediately. I have a text message telling me what is happening at every stage. The order is usually sent via DPD and I receive it the following day.

My experience has always been very good and the staff have always been helpful and polite,the deliveries have always come on time.

The customer service is great and the deliveries are super quick and efficient, would highly recommend.

Great customer service from a agent named Teghan sorted my question and got it added very polite and very helpful highly recommend 👍

Great customer service. Compassionate people who care about what they do.
Fast delivery every single time and the customer advisors are always willing to chase up my surgery when prescriptions have not been fulfilled or sent to the right place.
They make the process so much easier and I feel reassured that I have full support if I need it.
Never stop being amazing!

Ps. Tom has recently been fantastic in sorting a GP error and I’m truly grateful for his professionalism and prompt action.

The customer service team are brilliant, they always manage to help me out with anything related to my prescription when my GP has messed it up.

Excellent very helpful fast efficient service

The team at Coloplast have been so supportive and caring as I've learnt to manage Peristeen Plus. They offer so many hints and tips and really understand any questions you may throw at them. You can talk to them openly on a very sensitive subject. Just wish to give praise where praise is due. Thankyou

I spoke with Teagan who was very helpful as are all the customer service staff I have used over-the-three years ive had my stoma.

Shortly before a holiday my prescription was held up for a number of reasons unconnected with Coloplast. I emailed Coloplast the same the day it was sent to them asking that they dispatch it in good time. It arrived the next day!!!

Over several years It feels like staff all go the second mile as routine and then some more. Their responses are always amazingly quick and any problems are dealt with by showing insight, understanding and compassion. Telephone calls and emails to them have always put me at ease from the outset, with no hint of embarrassment and staff are very well informed. They give by far the best customer service of any organisation I deal with. If all the rest were as good as you it would be a wonderful world! It is almost worth having a minor disability.

I will have a good holiday now too.

I just want to tell that I changed from a different company when I first got my stoma. Because coloplast charter have everything I need for my stoma. They also got me the black alginate bags that my skin needs as I am so very sensitive and my skin breaks open alot they are so very helpful and always ring or text you to remind you to order. All the staff I have spoken to are so courteous and understanding, and helpful. Delivery service is great to. Keep it up coloplast

Charter provide an absolutely brilliant service - the customer always comes first for them. They're extremely empathetic and always do their utmost to ensure the customer's every need is met perfectly. I cannot recommend them enough!

Needed to contact Coloplast to query an order which looked wrong.
Spoke with Claire who sorted out the missing information and let me know exactly what was being delivered where and when.