College Ave Reviews 3,280

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease and speed of the application process. Many people appreciate the excellent service, noting how quickly and smoothly everything progresses. The customer service is frequently commended for being helpful, patient, and responsive, making the loan process less stressful for consumers. However, some customers also noted concerns regarding the interest rates, with several reviewers feeling that the rates were unexpectedly high, even for those with excellent credit scores. A few other people also felt that communication could be improved in certain situations, and some found the app difficult to navigate.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the quick, simple, and... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction with high interest... See more

Service

Customers consistently note positive experiences with service, highlighting the ease and speed of the loan... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness, professionalism, and... See more

Response time

Users describe positive interactions with response times. Many reviewers highlight the speed of the... See more

Based on these reviews

Rated 5 out of 5 stars

Submitting application is easy. Could improve better on explaining rates and amortization of the payments. Overall communication is excellent with seamless funds transfers. It will explode to many u... See more

Rated 5 out of 5 stars

I had a very good experience with College Ave when I applied for a loan for my LVN Program. They were fast with the approval amount I applied with few requirements. I will definitely use College Ave f... See more

Rated 5 out of 5 stars

Everything and everyone involved in the process of applying for my first student loan went smoothly, without a hitch! The communication was consistently perfect. And College Avenue did not mess up any... See more

Rated 5 out of 5 stars

The rates offered were better then anywhere else plus you have a ton of options for repayment and depending on what you choose you also can get a better rate. The whole process was quick and easy and... See more


Company details

Written by the company

College Ave started with a big vision and a simple mission – take the stress out of paying for college so students can focus on preparing for a bright future. Now a leading fintech lending company, College Ave remains committed to using best-in-class technology and deep industry expertise to deliver practical and personal solutions that give young adults a running start on their roads to financial success. We offer best in class products with competitive rates and a customer-friendly experience from start to finish.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 2 out of 5 stars

Gaps in process between lender and university

I believed that participating in the university’s specifically created hub of lenders would decrease the confusion and provide better clarity and transparency between the lender and university financial institution.
This was not the case. 3 weeks transpired after my application and loan amount was approved before my son and I discovered that attention was required to address the delay. Apparently, correspondence between the lender and the university, clarity regarding approval of loan lender and amount to be declared, disrupted the transfer of funds. This, cascaded into a delay in my son’s education labs.
I called the lender, I was told to call the university? Taken back, why would I need to do the logistical legwork that the lender hub should be responsible for; especially, when the lender and university are much more versed in the lay terminology of the industry?
This creates frustration surrounding the lack of customer service commitment on behalf of the lender. If I am responsible to pay for services that provide revenue to a lender’s bottom line, at the very least the company should streamline the process. My son should not have to divert his focus to “approved” funds in limbo, he should be directing his energy towards his education.
This does not motivate me to provide positive word-of-mouth marketing to my peers. It sparked curiosity as to why participate as a lender within the university hub, when it does not facilitate the objective without creating ambiguity between the two parties in which it was created?

1 April 2026
College Ave logo

Reply from College Ave

KD & GG - We’re sorry to hear that you aren’t happy with your experience and thank you for taking the time to share your feedback. We are happy your school was able to finalize your loan application details, but we understand unexpected delays during the certification process can be frustrating. While coordination with schools can occasionally require borrower involvement, we consistently pursue contact with the school first to resolve any issues. At this time, we can confirm that your loan has disbursed, you may create an account on the Mobile App or website servicing portal to manage your loan.

Rated 5 out of 5 stars

Fast Approval loan

I had a very good experience with College Ave when I applied for a loan for my LVN Program. They were fast with the approval amount I applied with few requirements. I will definitely use College Ave for my future needs.

1 April 2026
Rated 5 out of 5 stars

“I’m grateful for the care

“I’m grateful for the care, support, and professionalism shown here. This institution truly goes above and beyond.”

“Such a positive experience. The staff, environment, and overall service make this place easy to recommend.”

26 March 2026
Rated 5 out of 5 stars

Smooth, Transparent, and Student‑Friendly Financing

College Ave has been an excellent partner in financing my education. From the start, their application process was clear and straightforward, and I appreciated being able to compare options and get a decision quickly. Their communication has been consistent and transparent emails and account updates are easy to understand, with no surprises in terms or payments. Whenever I had questions, customer service was courteous, patient, and genuinely focused on helping me find the best option for my situation. Overall, College Ave has made a stressful part of graduate school much easier to manage, and I would confidently recommend them to other students and families

17 March 2026
Rated 5 out of 5 stars

Excellent Experience

Let my daughter do the research for grad school financing - she did a great job finding not only a great rate, but excellent communication and customer service!

20 December 2025
Rated 2 out of 5 stars
College Ave logo

Reply from College Ave

Candace - We’re sorry to hear that you aren’t happy with your experience and thank you for taking the time to share your feedback. We can confirm that your loan disbursed on March 11th, directly to the school. We recommend contacting your school’s financial aid office for additional information regarding the status of your student's funds.

Rated 1 out of 5 stars

ridiculous interest rate rates

I don’t know why the government is allowing a private lending company for college loans to charge so much for interest. Maybe stop trying to pay off college loans and get these companies to keep their interest rates at a level that is acceptable for people to go to college . A $15,000 loan will be $75,000 after being paid off because of the 20% interest rate they charged.
At no point should the government allow the interest rate rates to be above 10% or more than 200% of the amount borrowed. Ridiculous how they’re abusing college students for needing to borrow money to get their degrees.

12 December 2025
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Reply from College Ave

Hi Jennilynn — we’re very sorry to hear about your experience. Our interest rates can vary based on the product, the applicant’s credit profile, and additional factors such as the repayment option and loan term selected. During the application process, all available options and rate details are clearly presented for review before the loan is finalized.

We’d be happy to walk through the terms you selected and explain how they impact the total cost of your loan. Please feel free to give us a call at 844.422.7502 at your earliest convenience.

Rated 1 out of 5 stars
College Ave logo

Reply from College Ave

Hi Holly - We’re very sorry to hear that you aren’t happy with your experience and thank you for taking the time to give us feedback. The disbursement schedule, including the dates and amounts, are defined by the school. We recommend contacting your school’s financial aid office for additional information regarding your disbursement.

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