Collectif Reviews 

13,560
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

I can’t complain, clothes are gorgeous, service very helpful, it can take them up to 2 days to come back to you, but once they do they are on it. I’ve ordered one of the dresses in a wrong size (6 ins... See more

Rated 2 out of 5 stars

Would not recommend for buying acrylic jewellery. RIDICULOUSLY long waits, no communication or updates. You have to chase them. Disgustingly packaged items. I bought 3 acrylic erstwilder b... See more

Rated 3 out of 5 stars

I have bought numerous items from Collectif over the years and I must say that I think the quality of their items has decreased quite significantly. When I first started buying from collectif, the dre... See more

Company replied

Rated 1 out of 5 stars

Promised 5-7 day delivery, just a tint little gift for a friend. Order 2 weeks out just in case. No email on delivery, no delivery 10 days later, no updates. Contacted Customer Services, they sa... See more

Company details

  1. Vintage Clothing Store

Written by the company

Collectif specialises in vintage inspired clothing, spanning the 1940s, 50s, 60s, & 70s, across womenswear, menswear, accessories and footwear. Our retro clothing draws on our favourite styles from stand-out fashion eras; including the pin-up paradise of the 1950s and stylish Hollywood glamour. Designed in London by our in-house team, our collections feature a unique mix of bespoke prints, unique embroideries and timeless styles that have become synonymous with our brand.


Contact info

3.2

Average

TrustScore 3 out of 5

14K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.2

All reviews

(13,560)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I Love collectif

I Love collectif. The designs are great the fabrics are lovely quality, with vibrant colours. Items wash and last very well. And I love how they do co ordinating items such as shoes , bags and jewellery.
Website is easy to use. Communication is great and delivery swift .

10 August 2022
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Reply from Collectif

Thank you for your amazing review. We are so glad you've had a great experience. Much Love Collectif x

Rated 1 out of 5 stars

Appalling customer service

I adore your dresses and tops and, in addition to visiting your shops in the UK, purchased several orders totaling many hundreds of dollars.
As it often happens, not everything worked out.
I was very disappointed that in addition to not being able to combine orders to save on return shipping (again, additional frustration and disappointment to discover return shipping was not complimentary), that it would cost me the buyer $20 PER ORDER. This significantly added up and even after I contacted customer service for assistance, was not helped whatsoever. I ended up not returning several things as the return would cost more than the purchase. I also wasted hours trying to return an item i received from Collectif that was the wrong size (I ordered a 6 and received a 16). It was terribly frustrating, and went on for what seemed like forever. All in all, your customer service is appalling and no longer wish to continue shopping with Collectif as its turned out to be far more of a hassle than anticipated. Shame as I really love your style.

10 August 2022
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Reply from Collectif

Please accept our sincerst apologies for this, our returns order system is set up with individual items per order however please do reach out to us via email for the attention of katie and i will ensure this is looked into and resolved for you as soon as possible. Much love and again our sincerest apologies we will get this sorted for you. x

Rated 4 out of 5 stars

The products arrived as described

The products arrived as described. Quality looks nice, but I haven’t even washed them yet (clothing, bought dresses, sweaters and a coat). The products fit according to the size chart. The one star off and the reason I probably won’t purchase without a super sale from this site is that I ended up paying 30% taxes and duties to ship to Canada. They warn you on the website that they are not responsible for those extra charges (and of course they aren’t), but it was a bigger bill than I was expecting because of the duty. The shipping was fast as well. They use UPS for Canada and they send you the customs and duty bill, I paid about $20 in fees for UPS to do it, which was fine. The shipping was slightly longer than mentioned on the website, but only by a couple of days.

10 August 2022
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Reply from Collectif

Thank you for your review. We will pass this feedback onto our relevant teams. Much Love Collectif x

Rated 5 out of 5 stars

Great jacket

Great jacket, excellent service and turnaround.

9 August 2022
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Reply from Collectif

Thank you for your lovely review. We are glad you loved your purchase. Much Love Collectif x

Rated 5 out of 5 stars

Love Collectif

Great styles and fit. 13 dresses and counting

9 August 2022
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Reply from Collectif

Thank you for your lovely review. We are glad you have had a great experience with us! Collectif x

Rated 5 out of 5 stars

Great jeans at a fantastic price

Great jeans at a fantastic price. Perfect fit. 🥰

9 August 2022
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Reply from Collectif

Thank you for your lovely review. We are so glad your happy with your purchase. Collectif x

Rated 5 out of 5 stars

Beautiful dress

Easy website, great price, very fast delivery, beautiful dress - needed an iron straight out of the wrapping, but ironed easily!

9 August 2022
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Reply from Collectif

Thank you so much for the wonderful feedback. Much Love Collectif x

Rated 5 out of 5 stars

Gorgeous dress, excellent service…

An absolutely beautiful dress which fits like a glove! The quality is excellent and if anything better than expected. Thank you for your outstanding service!

9 August 2022
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Reply from Collectif

Thank you so much for the wonderful review, we hope you have a fabulous week. Much Love Collectif x

Rated 5 out of 5 stars

Always great service

Always great service, prompt delivery and gorgeous items.. x x

9 August 2022
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Reply from Collectif

Thank you so much for the wonderful review, we hope you have a fabulous week. Much Love Collectif x

Rated 5 out of 5 stars

I am beyond happy with your clothing

I am beyond happy with your clothing. The quality is outstanding

9 August 2022
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Reply from Collectif

Thank you so much for the wonderful review, we hope you have a fabulous week. Much Love Collectif x

Rated 2 out of 5 stars

Good quality poor fit

The dress arrived on time and is good quality. The fit is poor. I bought a pencil dress from Collectif last month and it fits perfectly, the shape and proportions of the same style dress are completely different. I paid to have it delivered, not refunded, and was disappointed to find I have to pay to return it. Sadly I won't buy from them again.

9 August 2022
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Reply from Collectif

We are very sorry to hear that you are not happy with your recent purchase from us, please note that we do see different fabrics used in our garments see size differences when held next to each other, however these will fit according to our size charts provided. If you do feel this item is of a poor or incorrect fit please do contact our customer service team who will help and advise further as we want to ensure all our customers are 100% happy with their purchases from us.

Rated 5 out of 5 stars

Amazing amazing amazing

Amazing amazing amazing! Can't say anything else. The clothes are amazing quality and the price was even better!

8 August 2022
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Reply from Collectif

Thank you so much for the wonderful review, we hope you have a fabulous week. Much Love Collectif x

Rated 5 out of 5 stars

Very pleased with products and the…

Very pleased with products and the wonderfully fast delivery.

8 August 2022
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Reply from Collectif

Thank you so much for the wonderful review, we hope you have a fabulous week. Much Love Collectif x

Rated 5 out of 5 stars

Love the fashion era!

Love the pieces on the website and in the actual shops. Shopped in Brighton store numerous times (even my wedding dress) and in Barcelona.
Super easy to order online!!

8 August 2022
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Reply from Collectif

Thank you so much for the wonderful review, we hope you have a fabulous week. Much Love Collectif x

Rated 5 out of 5 stars

Perfect

Perfect, awesome!

8 August 2022
Collectif logo

Reply from Collectif

Thank you so much for the wonderful review, we hope you have a fabulous week. Much Love Collectif x

Rated 5 out of 5 stars

So beautiful

So beautiful! Excellent quality, perfect fit. The quality of the fabric is outstanding. This is my new favourite brand. Wish I'd found Collectif sooner.

8 August 2022
Collectif logo

Reply from Collectif

Thank you so much for the wonderful review, we hope you have a fabulous week. Much Love Collectif x

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