I was dubious about how the forwarding process would work. But I placed my order with the French supplier and they shipped to Colisexpat. I was pleasantly surprised at how quick the parcel was receive... See more
Company replied
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See what reviewers are saying
ColisExpat is a fabulous service, their shipping price was reasonable, there were no customs hassles and delivery was relatively speedy. I ordered some beauty products directly from my favorite French... See more
Company replied
Worked a treat and got my purchase from France to the UK safe and sound. Prompt emails were received throughout the process which is very reassuring when using a service like this for the first time.... See more
Company replied
Everything ok, just a few comments. The delay of sending my package was a bit longer than usual because package arrived in Italy from an Italian store and then should have been to be transferred in ce... See more
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Company details
Written by the company
ColisExpat est un service qui s’adresse à tous les acheteurs en ligne de certains produits français, européens ou américains qui se font parfois très rares dans leur pays de résidence ou dans les territoires d'Outre-Mer. Un produit de qualité qui ne soit pas à un prix exorbitant ? Une petite robe noire d’une marque que vous adorez, le dernier Goncourt ou bien … Quel que soit le petit produit qui vous manque, nous avons la solution ! ColisExpat vous fournit deux adresses de réexpédition : une en France et une aux États-Unis et quatre adresses de transit en Espagne, en Italie, en Allemagne et au Royaume-Uni. Ces six adresses vous permettent de passer commande sur tous vos sites français, européens et américains favoris. Nous recevons vos colis dans nos locaux, vous notifions par mail, puis attendons votre feu vert pour réexpédier le tout chez vous. Peu importe votre pays, nous livrons dans le monde entier !
Contact info
110bis Avenue du Général Leclerc Niv1 Bat7, 93500, PANTIN, France
- contact@colisexpat.com
- www.colisexpat.com
4.3
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The registration page doesn´t work
The registration page doesn´t work. I´m dissapointed.
28 May 2026
Unprompted review
Reply from ColisExpat
Hello,
We are sorry to read your review.
Unfortunately, we are unable to identify your account from the information available on Trustpilot, and your comment does not allow us to determine which registration page or process you encountered difficulties with.
We invite you to contact our customer service team with your customer reference and a brief description of the issue encountered so that we can investigate and assist you.
Best regards,
The ColisExpat Team
Do not use for valuable items
ColisExPat performed an unauthorized repackaging of irreplaceable vintage collectibles after I explicitly requested in writing that nothing be repacked. Their support agent confirmed in writing the packages had not been repacked — then automated emails arrived the same night confirming repackaging was done. The result: loose magazines and comics bouncing around half-empty boxes across the Atlantic. DHL security opened one package in transit because the packing was so poor. When I provided documented evidence of all of this, ColisExPat's response was to claim I had authorized the repackaging and refuse any refund. I had a one year subscription and performed multiple shipments. I am now pursuing PayPal chargebacks and a DGCCRF complaint. Avoid this service for anything fragile or valuable.
28 May 2026
Unprompted review
Reply from ColisExpat
Hello Jason,
We are sorry to read about your disappointment.
After reviewing your case, we would like to clarify that repacking cannot be performed without a customer validation during the forwarding process. Our records show that the repacking option was validated for the shipments concerned and the corresponding shipping savings were credited to your ColisExpat account.
We understand that the communications you received regarding the repacking process led to confusion, and we have reviewed this point internally.
Regarding the condition of the items received, the information available does not allow us to determine at which stage of the logistics process the reported alterations may have occurred or to establish a direct link with the repacking operation.
Your request is currently under review, and we will get back to you directly through your existing support case.
Best regards,
The ColisExpat Team
Excellent service
Excellent service. I was able to receive my item from France in a fast and efficient manner. Many shipping options available. Thank you
28 May 2026
Unprompted review
Reply from ColisExpat
Hello Antonio,
Thank you for taking the time to share your experience. It's great to hear that your item arrived from France quickly and that you found the shipping options suited your needs.
We're glad everything went smoothly for you.
The ColisExpat Team
Reply from ColisExpat
Hello Lilee,
Thank you very much for your review.
We’re pleased to hear that your packages arrived well packed. We know how important careful packaging is when forwarding items internationally.
Thanks again for your trust.
Best regards,
The ColisExpat Team
I've ordered from them twice.
I've ordered from them twice.
It's always been easy and convenient and they've answered my support questions.
25 May 2026
Unprompted review
Reply from ColisExpat
Hello Viktor,
Thank you for your trust and for using our service again.
We’re happy to hear that your shipments went smoothly and that our support team was able to assist you when needed.
We look forward to helping you with your next orders!
Best regards,
The ColisExpat Team
Excellent storage and international shipping for ten years
Excellent storage and international shipping service with a team of professionals behind its customer service, always ready to help you at any time and solve any incident in less than 24 hours. I have been trusting them for ten years and for me they are essential and indispensable in my life and they have never failed me. That's why I highly recommend them. Thank you very much for your work
22 May 2026
Unprompted review
Reply from ColisExpat
Hello Fran,
Thank you very much for your wonderful review and recommendation.
We’re truly grateful for your trust over the past ten years. It means a lot to know that ColisExpat has become such a useful and reliable service for you.
We’re also very pleased to hear that you appreciate the support provided by our customer service team and their responsiveness when help is needed.
Thank you again for your loyalty and kind words.
Best regards,
The ColisExpat Team
Reply from ColisExpat
Hello Max,
Perfect - that's exactly what we aim for with every shipment! Thank you for trusting ColisExpat with your package.
We're here whenever you need us again.
Best regards,
The ColisExpat Teamn
I offer an excellent and impeccable…
I offer an excellent and impeccable service, unique, small flaw and contact with customer service only via blog should have a reference number or an email but they respond quickly
27 April 2026
Unprompted review
Reply from ColisExpat
Hello Ciro,
Thank you for highlighting the quality of our service! We're glad everything worked smoothly for your shipments. Your point about customer service contact is noted - we do offer a contact form on our website for direct inquiries, which allows us to handle requests efficiently while keeping everything organized. We'll continue working on making this even clearer for our users.
Looking forward to assisting you with your next deliveries!
The ColisExpat Team
Problemsolver service, recommended
I had multiple giftcards from Spain and I would not be able to use them if it wasnt for ColisExpat. Everything was executed without a hiccup.
19 May 2026
Unprompted review
Reply from ColisExpat
Hello Pēteris,
Thank you very much for your kind review and recommendation.
We’re really pleased to hear that ColisExpat helped you make use of your gift cards from Spain, and that everything went smoothly.
We’ll be happy to assist you again whenever you need us.
Best regards,
The ColisExpat Team
Everything Worked
Everything Worked, nice and easy handling
Only the shipping prices Are high, but you cant blame Colisexpat for that
6 May 2026
Unprompted review
Reply from ColisExpat
Hello Egemen,
Thank you for this excellent feedback! We're delighted that the process was smooth and straightforward for you.
Regarding shipping costs, we appreciate your understanding. International rates are indeed set by carriers, and we work hard to offer the most competitive options available. Our regrouping service can help reduce costs when you have multiple parcels to ship together.
We look forward to assisting you with your future deliveries!
The ColisExpat Team
Everything went super smoothly
Everything went super smoothly. Highly recommended.
5 May 2026
Unprompted review
Reply from ColisExpat
Hello Moses,
Thank you very much for your kind review and recommendation.
We’re really pleased to hear that everything went smoothly with your experience.
Thanks again for your trust.
Best regards,
The ColisExpat Team
great experience with colis expat
great experience with colis expat! they promptly answer to my queries and handled my parcels accordingly, I think they are the best EU forwarding company!
20 May 2026
Unprompted review
Reply from ColisExpat
Hello Ab,
Thank you for this wonderful feedback! We're delighted that our customer service team was able to answer your questions quickly and that your parcels were handled smoothly. Being recognized as the best EU forwarding company in your eyes is incredibly motivating for the entire team.
We look forward to supporting your future international purchases!
The ColisExpat Team
Paid for FedEx and they sent my parcel…
Paid for FedEx and they sent my parcel using the Post Office after charging FedEx prices. Also took ages and not cheap. Cancelling my subscription
1 April 2026
Unprompted review
Reply from ColisExpat
Hello Bernard,
We understand your disappointment and are sorry for the confusion regarding this shipping method and the longer delivery time experienced.
FedEx Connect is a FedEx solution where the international transport is handled by FedEx and the final delivery may be completed by the local postal service depending on the destination country.
We also note that the shipment has now been successfully delivered, and we are pleased that the parcel reached its destination safely.
We appreciate your feedback regarding the clarity of the service presentation and will take it into account.
Best regards,
The ColisExpat Team
This was my first time with Colisexpat
This was my first time with Colisexpat! The customer service was great! They answered me always all my questions and doubts and the delivery was within the terms expected!
19 May 2026
Unprompted review
Reply from ColisExpat
Hello Alfredo,
Thank you for trusting us with your first international shipment! It's great to hear our team could guide you through the process and that your delivery arrived as expected.
We're here whenever you need us for your next orders.
The ColisExpat Team
Flawless operation to date
19 May 2026
Unprompted review
Reply from ColisExpat
Hello Mariusz,
Great to hear everything's running smoothly! That's exactly what we aim for - reliable service you can count on.
Thanks for taking the time to share your experience.
Best regards,
The ColisExpat Team
Fast delivery and goods received in…
Fast delivery and goods received in well wrapped condition.
27 April 2026
Unprompted review
Reply from ColisExpat
Hello Esther,
Great to hear your order arrived quickly and in perfect condition! That's exactly what we aim for with every shipment to Singapore.
Thanks for choosing ColisExpat - we're here whenever you need us again.
The ColisExpat Team
Extremely Easy to Use & Fast Processing Turnarounds
Easy communication. Quick turnaround shipping. Very streamlined and easy to use.
11 May 2026
Unprompted review
Reply from ColisExpat
Hello Lissa,
Thank you very much for your review.
We’re pleased to hear that you found the service easy to use, with clear communication and quick shipping turnaround.
Thanks again for your trust.
Best regards,
The ColisExpat Team
Quick Updates & Many carrier delivery options
Quick update once the item is received, also they provide options for shipments .
Also i remember one time before one shipment wasn't updated , so i contacted the support and they were very helpful.
10 May 2026
Unprompted review
Reply from ColisExpat
Hello Allahisgreat,
Thank you for highlighting the tracking updates and carrier flexibility - that's exactly what we aim for! We're glad our support team could help when you needed clarification on that shipment. Your feedback confirms we're on the right track.
Best regards,
The ColisExpat Team
Simple and intuitive site
Simple and intuitive site. Efficient services and excellent support system.
To recommend
29 April 2026
Unprompted review
Reply from ColisExpat
Hello Daniela,
Thank you for your feedback.
We’re delighted to hear that you found the website simple and intuitive, and that you were satisfied with both our services and customer support.
Best regards,
The ColisExpat Team
Great experience and prompt delivery.
Great experience and prompt delivery.
1 May 2026
Unprompted review
Reply from ColisExpat
Hello Karen,
Great to hear the delivery was prompt! That's exactly what we aim for - getting your parcels to you quickly and smoothly.
Thanks for taking the time to share your experience. We hope to help you with many more shipments in the future!
Best regards,
The ColisExpat Team
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