Cohorted Reviews 

1,133
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the great variety of high-end beauty products, noting that the selection often features luxurious and exciting items. Many people find the subscription offers fantastic value for money, regularly describing the monthly boxes as wonderful treats. However, some customers also noted that recent deliveries have been quite slow, leading to frustration regarding shipping times. Some reviewers were not happy with receiving repetitive items, noting that the packaging feels cheap and lacks the previous premium feel. A few other people also felt that certain colors or specific product types did not suit their personal preferences.

What people talk about most

Product

Reviewers express mixed feelings about the product selection, as many consumers highlight high-end, luxurious... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the subscription are deeply divided. While... See more

Subscription

Users describe ambiguous feelings regarding their subscription, with many long-term consumers expressing... See more

Value for money

Consumers find value for money to be ambiguous, with many reviewers praising the incredible pricing, high box... See more

Delivery service

Customers had mixed experiences with delivery service, as some reviewers reported that their orders arrived... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've cancelled my subscription, because of the degraded packaging and contents. I had been a Cohorted customer for over five years, and I used to have that lovely excited feeling when my boxes... See more

Rated 3 out of 5 stars

My order came. I waited 20 days! I contacted customer service via email 5 times, also their instagram and honestly I had high hopes for them. :((((( And no there is no reply in my spam or j... See more

Company replied

Rated 3 out of 5 stars

Products are getting repetitive which is a shame as they are quality but you don’t want the same things again and again

Rated 3 out of 5 stars

I have been a customer of Cohorted for a number of years now and always really rated the boxes and products. However recently the quality has changed significantly. The quality of the packaging has de... See more


Company details

  1. Cosmetics Store

Written by the company

Cohorted brings the magic of product discovery to your door with our luxury beauty box edits. We connect everyday beauty lovers to leading luxury beauty brands that you can fall in love with and use time and time again. From our No1 luxury monthly subscription beauty box, to our Limited Edition curations, our in-house beauty experts promise to bring you only the very best products on the market.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1,133)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order hasn’t arrived and no response

Placed an order 3 weeks ago and it still hasn’t arrived. Emailed customer service 4 times and still not received any response. Disappointing,as previously service has been good. Unlikely to use again.

18 August 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love my beauty box

I absolutely love my avant skincare beauty box. Such a quality brand, every item is full sized and I have used them all. I can’t believe I could get those products for such a good price. Waiting for my first monthly subscription beauty box and I am very excited. I really like how I can read about each of the products in the box now it was been unveiled so I know what I am waiting for. Packaging is very classy and would make a great gift. Although there has been a delay with the courier to deliver my August box, Cohorted have kept me informed.

8 August 2024
Unprompted review
Rated 2 out of 5 stars

Great boxes, poor operations

I love the boxes but as someone who regularly moves I’m sick of the errors on addresses. This time round to avoid the issue, I DELETED my old address and checked twice it’s my new one. Confirmation came with NEW address before it was dispatched. Then I get emailed to tell me the box has been delivered TO MY OLD ADDRESS!! I’ve been chasing this since Saturday (4+ emails and an Instagram) today is Thursday and I’ve had no response. So disappointing

4 May 2024
Unprompted review
Rated 5 out of 5 stars

My products arrived very nicely wrapped…

My products arrived very nicely wrapped in a cute package and the product itself, didn’t disappoint. I’m enjoying the new perfumes from Maison Crivelli .it’s my first purchase from this site, the price was the best on the market,very pleased overall.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Value for money

I bought the Maison Crivelli Fragrance Limited Edition Box worth £80 for £29.99. So impressed with the price, posting and packaging. Will definitely order other boxes as they are value for money. I highly recommend Cohorted.

23 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing value for money

The shipping was very quick,item was excellent packed.It was delivered to a safe place as I wasn't home.The limited edition box was absolutely worth for the money I can say bargain.The brand which I received is very expensive and thanks to Cohorted I can touch to it.Thank you Cohorted

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Love it

I recently had the pleasure of experiencing The Maison Crivelli Fragrance Limited Edition Box, and I must say, it exceeded all my expectations! Each fragrance within the box was a journey in itself, captivating my senses and transporting me to different realms with their unique scents. From the exquisite packaging to the luxurious blend of notes, every detail was carefully curated to create an unparalleled olfactory experience. This box is a true testament to the artistry and craftsmanship of Maison Crivelli. I am absolutely thrilled with my purchase and can't wait to explore more of their extraordinary fragrances. Thank you, Maison Crivelli, for this enchanting sensory adventure!

19 March 2024
Unprompted review
Rated 4 out of 5 stars

New subscriber

I signed up to the monthly subscription box in February to receive March as my 1st box. After being very excited I was a little disappointed that the serum I was expecting was replaced with another skin oil which is why I haven’t given 5 stars. But I do understand that products can be subject to change and hopefully it doesn’t happen too often. The box was beautifully presented and the products are very nice. Customer services were very helpful when I contacted them with a question about my account and got back to me straight away.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

I love cohorted and I have been…

I love cohorted and I have been subscribed to the beauty box for over a year! I love the personalised touch with the card saying who packed the box. I'm amazed the products are always full sized and worth so much money!
Good mix of beauty and makeup.
Definitely will order again as it’s a nice way to treat yourself.

2 February 2024
Unprompted review
Rated 2 out of 5 stars

I have had some great products in the…

I have had some great products in the past from Cohorted. Sadly, for me the February box was a real disappointment. I may sound ungrateful, however 2 mascaras is not what I needed. The other products did not fill me with joy this month either.

19 February 2024
Unprompted review
Cohorted logo

Reply from Cohorted

Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from you, even when the experience falls short of expectations. We're truly sorry to hear that the February box didn't meet your satisfaction, and we understand your disappointment with receiving two mascaras.

Your feedback is invaluable to us, and we want to ensure that your experience with Cohorted is nothing short of exceptional. We apologise for any inconvenience caused by the duplicate mascara, as this should not of happened. Please reach out to our dedicated customer service team at customerservice@cohorted.co.uk so we can promptly rectify this issue for you. Your satisfaction is our top priority, and we're committed to making things right.

Rated 5 out of 5 stars

85 retail price in this box im…

85 retail price in this box im impressed! Amazing brand to collab with and free mini benefit mascara is a plus!
Shipping timing cannot be helped this month due to ongoing worldwide shipping issues everywhere!

16 February 2024
Unprompted review

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