Coffeelink Reviews 

6,708
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of coffee, often highlighting its great taste and value. The delivery service is frequently commended for its efficiency and reliability, with orders arriving quickly and on time. Many people also appreciate the company's helpful staff and flexible ordering options. However, some customers reported issues like incorrect or unfulfilled orders, and damaged packaging. A few people also noted specific coffee batches had poor quality, describing them as burnt, moldy, or off-tasting. Concerns were also raised about the resolution process for these problems, including return policies or inadequate compensation.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the incredible taste, amazing... See more

Quality

Customers consistently report high satisfaction with the quality of the coffee, often highlighting its... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Clients share positive opinions on service, consistently describing it as great, excellent, and reliable,... See more

Order

People report positive experiences with order, highlighting the ease and flexibility of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff... See more

Company replied

Rated 5 out of 5 stars

Many are I’m aware that a coffee addiction is expensive and a huge learning curve, I say expensive because of the waste in getting the correct grind and flow. Starting I tried loads of companies and... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(6,708)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great service

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station.

Theo was polite, engaged, efficient and communicative... traits often missing these days.

It was so nice to meet another person happy in their day.

Thanks Theo, keep on being you!

30 December 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great value and super quick delivery

Great value and super quick delivery. Ordered two cans of chocolate powder and they arrived nicely packed in a box. Very happy with the service and would order again.

9 December 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

Not great customer service. Read the T&C folks.

Had brought from Coffeelink several times before and without issue (hence 3 stars not 1 or 2). This time around the coffee tasted so bad, I actually thought the milk had gone off. Several attempts later and I realised that the beans, once ground, smelled as well as tasted awful. It seems, unfortunately, that Coffeelink need to be informed within 48 hours that there is an issue (I'd brought 2 varieties and didn't try the second batch immediately) and then need the entire faulty bag returned - at my expense (why not just a sample?) Oh well, lesson learnt. Won't be using the company again.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service 10/10

Excellent service, highly recommend this seller swift dispatch, item as described, very happy, Great quality coffee Colombia Supremo Noble (Oro De Suarez) good value ,many thanks.

3 October 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Avoid at all costs

Made my first ever order as they had an offer where you got a free cafetière with a coffee purchase. I ordered a whole kilogram (what a mistake).
My first cup made, I threw my milk out as I thought it was off. I also realised the new cafetière was next to useless allowing the grounds through at the sides. It didn’t form a seal.
Second cup made, I realised it was the new coffee that tasted rancid, not my milk.
I tested it on a friend and my daughter and they both said the same.

I did email Coffeelink and their response was that no one else had complained about the coffee, as if I was making it up. They wanted pictures etc which I provided. They offered a refund but I would have had to return a kilogram of coffee and a glass cafetière at my own expense, it just wasn’t worth it.

Awful coffee. Rubbish service. Useless cafetière. I’m afraid it all went in the bin. Such a waste.

5 July 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

We apologize for the inconvenience.
Please feel free to contact us by email on info@coffeelink.com to sort out the issue.
Thank you

Rated 5 out of 5 stars

Great coffee

Great coffee, good choice and quick and reliable delivery.

31 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

A good company to deal with a good…

A good company to deal with a good selection of coffee at fare prices plus free deliveries when you take out a subscription what more do you want😀😀👍

11 August 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Would you please put an easy action on…

Would you please put an easy action on your website to be able to swap to a different coffee instead of having to email. Having said that I think it's the best coffee subscription anywhere with fair prices and free deliveries.thankyou Graham Durant😀👍

31 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Excellent selection of coffees

Excellent selection of coffees from around the world, ground to the right coarseness for me. Delivered efficiently to allow me to make tasty cups of coffee

30 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, delivered in 2 days to the NW Highlands, good product.

28 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great coffee at realistic prices &…

Great coffee at realistic prices & fantastic, always there to help if a telephone call is necessary. Great service & coffee is always well packaged. Thank you Coffee Link, sincerely, Wendy (Bray).

29 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

As always

As always, great service and exceptional coffee! Return every month to get my coffee, with a wide range of fantastic coffee to choose from! Great service and prompt delivery too!

27 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your loyal feedbak
Enjoy your brew:)

Rated 5 out of 5 stars

Super Coffee

Super Coffee , a great variety to chose from, quality assured. Now arrives within 24 hrs . Well worth it!

22 July 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

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