I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a coffee machine which unfortunately came with a European plug, an adaptor was provided but this was very bulky and it's impossible to buy a smaller version. If you change the plug it... See more
We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more
Company replied
The fact I could get a German coffee delivered to me in England was something I never expected. The price was fantastic and delivery was speedy and I kept well informed throughout the process. I'll ce... See more
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
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Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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The price and speedy delivery
The price and speedy delivery. I was completely satisfied. Thank you.
7 July 2026
Unexpected delays and lack of clear…
Unexpected delays and lack of clear updatesI ordered a coffee machine from CaffeFrends on July 6th, based on the website's info stating the item was in stock with a 1-3 day delivery time. Unfortunately, it has been almost two weeks and the tracking still shows the package in transit between Lithuania and the UK.I contacted customer service today, but they could only tell me that they need to check with their logistics team, without giving a clear update or solution. Because of this delay, I have opened a dispute through PayPal to request a refund. I hope the customer support team will handle this situation properly.
17 July 2026
Unprompted review
Reply from Coffee Friend
Thank you for your feedback.
We sincerely apologise for the delay and for the lack of clear communication during the delivery process. We can confirm that the order was successfully delivered yesterday.
We are sorry for the inconvenience caused and appreciate your patience while the shipment was in transit.
Emilia
Fantastic price
Fantastic price, next day delivery, and rapid follow up when it transpired instructions leaflet was in Baltic languages; they emailed an English set (not available online) next day.
7 July 2026
this coffee frother is really good now…
this coffee frother is really good now able to be my oen barista great value and easy to use. the cold milk frothing is really useful.
7 July 2026
I am very happy with my experiences…
I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans.
I would have given five stars but the machine had a European plug on it with a big clumpy adaptor on a quite short cable. My husband replaced the whole cable he cut from our previous machine, so all is well although he has likely lost any guarantee through doing this. There is a good choice of beans on the site which I will be using to keep us stocked up. Delivery very good, very well packaged.
Now enjoying excellent coffee again.
6 July 2026
Great kettle
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your coffee is superb. It does exactly what you need. Delivered faster than expected as well.
6 July 2026
Good value + accurate and swift delivery. Excellent.
Received the right product at a very competitive price, swiftly and safely.
5 July 2026
Good price and fast delivery
Good price and fast delivery. I ordered a Delonghi coffee machine from Coffee Friend because their price was very competitive and I'd just had a bad experience attempting to buy from the usual Prime suspect.
Coffee Friend appear to ship from Europe to a facility in the UK then onward to the customer. The machine arrived with a good quality UK adapter plug and because it was sent from a UK warehouse I didn't have any extra tax to pay. It arrived within a couple of days and I'm very happy with it. A few days later I also received an email voucher for £20 off any coffee or accessories from their site. The only requirement was that my order had to be over £20.01. So a true saving. The coffees were already reduced in the site so I was able to buy higher quality coffees than I normally would.
All in all a great purchase and I would highly recommend Coffee Friend.
4 July 2026
There is an over spill
There is an over spill, which means to counteract this ,I have to put in less coffee and means I have to make more coffee to cater for my needs
17 September 2025
Reply from Coffee Friend
We are sorry to hear that the product has not met your expectations.
We understand how inconvenient the overspill can be and appreciate you taking the time to share your feedback.
Emilia
I've bought two coffee machines from…
I've bought two coffee machines from Coffee Friend over a period of 1 year. I had an issue with each one after a period of use and found Coffee Friend to be both prompt and responsive in helping me to reset the coffee machines. I found the price of purchase to be competitive.
17 September 2025
Customer service poor… say they care…
Customer service poor… say they care and understand your frustrations but clearly don’t … don’t take any action other than bat you away make if as difficult as possible before you give up
No true respect for the customer. Don’t use
13 July 2026
Unprompted review
Reply from Coffee Friend
We are sorry to hear that you are dissatisfied with your experience.
We would like to clarify that support has been offered, including collection of the machine for assessment by an authorised service centre. As the reported issue could not be confirmed from the information provided, a technical inspection is necessary before a refund or replacement can be considered.
We remain available to arrange the collection and will provide the appropriate resolution if a fault is confirmed.
Laura
I've ordered twice from Coffeefriend
I've ordered twice from Coffeefriend - a coffee machine and a mokka. I was extremely impressed. Fast delivery and the £50 voucher was real and I got some free coffee beens. Will use again!
1 July 2026
phillips senseo
Good price for coffee machine delivery was on time over all very happy with this company
12 September 2025
The coffee machine arrived faster than…
The coffee machine arrived faster than expected, and was well packaged.
29 June 2026
You were fairly reasonably priced &…
You were fairly reasonably priced & your delivery time was good.
28 June 2026
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