Coffeefriend Reviews 51

I had a disastrous experience with the EU branch (coffeefriend.eu). After accepting a high-value order for a machine they couldn’t deliver to the UK, they promised an immediate refund. Instead, they failed to process it for weeks.
When challenged several times, they admitted they had not issued the refund. This delay directly caused a £80+ loss due to currency fluctuations. Despite admitting their administrative error, the EU branch flatly refused to reimburse this shortfall, showing zero accountability for their own negligence.
Thankfully, the UK branch (coffeefriend.co.uk) understood the situation immediately. Their customer service was far superior; they accepted the fault of their EU colleagues and made good the difference in full.
Verdict: Avoid the EU site at all costs. Their incompetence and refusal to cover losses caused by their own admitted mistakes is unprofessional. Stick to the UK operation if you want reliable service

Ordered Baratza Encore™ ESP Pro Electric Coffee Grinder. Said in stock. UPS Tracking number supplied. Now an apology email re a delay that they won't be in stock till 20th March. This is particularly shoddy and I should have looked at reviews before.

not selling in net price to VAT payier in EU

Great buying experience, product selection and customer support. What more could you ask?

Bought a built in coffee machine costing €1843.99 on Feb 13th. Website clearly states deliver 1-5 days. Today is 4th Mar & I am still waiting for Delivery. Numerous emails with either slow response with no resolution or no response. Also tried the chat function on the website, slow to say the least in response time on an interactive chat, with no resolution other than they will contact the shipping company.
Customer service response is slow & not meeting the required levels of customer satisfaction.

Placed order and made payment then some time later for a cancellation saying they don't ship to the UK. If that's the case don't allow the UK as a delivery option on your website! Suggested I try their sister site who unhelpfully don't stock the part. Waste of time

I was ready to place an order for 40 EUR some spare parts for my coffee maker. And then they wanted to charge me 129 EUR for a standard shipping.
Support took over 40 min to reply and apparently it is correct as it is charged bother partners based on the location.
Let me tell you the shipping does not cost 129 EUR. DHL charges 60 EUR for 1 day delivery from Cyprus to Germany. So it does not cost 129 EUR to ship 3 small timers from Europe to Cyprus. I can send stuff to the moon for this money.

Absolute rip off. sound the same stuff on Amazon for 10 EUR shipping. Also with a delivery partner.

They cancelled my order without even bothering to let me know. I only found out when checking the tracking a week later. They did of course take my money immediately on ordering and still have it. There’s no sign of any refund forthcoming from them either. They’re either a scam website or incompetent but in either case I would avoid them.

Really pleased with our purchase. Customer Service was so helpful & friendly. Would use again

The coffee machine (Ascaso Steel Uno Pid) wasn‘t available after being purchased and I was informed that the shipment will take two weeks longer - fair enough.

After two weeks? No further information. After four weeks (and no cantact from coffeefriend), I decided to cancel the shipment. 5 days later the machine was shipped. The customer service („John Sales Team Manager“) was really bad throughout the whole process, didn‘t answer questions properly and wasn‘t a support.

Update: In the end, I was called and everything could be sorted out.

It literally says "Where do you deliver orders? We deliver orders worldwide!" on their EU Help pages - this is a lie. Order cancelled because I live in UK. UK version of their site doesn't have the product I want or I'd have ordered there in the first place!
Edit: they have said they'll update the text. However, also had an issue with the refund - I paid them on 29 Dec, email saying "refund will be processed within 3-5 working days" recieved on 30 Dec. Only just received the refund email today (20th Jan) saying "Your refund is on the way! Available in your card by 23 January 2025." AVOID!

I bought a Lelit Bianca and an Eureka grinder. The customer support was great, very responsive and accurate. My order was delivered by DB Schenker on the given date to Spain without any kind of issue. Thanks to James, the customer support person that attended all my questions. I highly recommend Coffee Friend.

I was little worried after ordering because I have seen some bad reviews. My experience is great. I worked for almost 7 years at retail, more than 2 years as a staff coach and I have praises for staff at coffeefriend. Every question and issue was solved quickly, order received fast after being dispatched. Machine was packed great and secured. I reccomend.

Great products, good prices and very good communication, thanks for the extra coffee you sent as gift (because of unexpected delay from your supplier).
Now the new Flair machine works perfectly !
I won't hesitate to buy again at Coffeefriend next time !

I have bought twice from Coffeefriend both purchases were for high end coffee machines and grinders. Orders arrived on time and well packaged. I’ve also purchased parts which they had to source especially for me from Italy. The support department is quick and efficient and customer service has been superb.

I bought a water tank replacement here for my Delonghi coffee machine. Product was well described on the website so I didn't have to worry if it is the right one.
The package was shipped instantly and arrived quickly to Ireland. Product is as described; the new tank fits perfectly and the coffee machine is working again!!!

good products for a good price. fast delivery.
I recommend !

The bean-to-cup coffee machine offered the best value on the market and was delivered promptly. The only issue I encountered was the two-prong plug, which is not suitable for use in Ireland. Other than that, everything was good.

Great experience. After placing the order Coffee Friend recognized I was ordering for delivery to Ireland and contacted me straight away to see if I needed the 3 pin plug. I was able to confirm that I did so when the coffee machine I was able to use it straight away. They are now on my recommendation list for friends.

Fast delivery! Product is perfect!