Coffee#1 Reviews 

Went into the Clevedon branch today. Coffee was bland, cake was way too sugary and dry, and the loos were filthy! Not impressed at all.

The Cirencester branch is convenient for me but sadly, each visit is more disappointing. Coffee is ok but staff are very unfriendly, service is often slow and if you're not careful they dupe you into buying the more expensive roast blend. I have the app and get asked for feedback after each visit but nothing ever changes so I don't know why they bother!

Despite having 5 people behind the counter I stood in a Q that didn't move for 15m before being obliged to give up.
While in there I noted there prices for coffe were 10% higher than the norm.outside of London, cakes were hideously overpriced as per existing coffee shops. Design was claustrophobic and included badly placed display shelves with sharp corners, not an indicator this company has anything to offer. Unlikely to return to thus chain neither in Haywards Heath or otherwise.

Have always loved Coffee #1 , for the lovely flat whites and cakes. Came to the Cheltenham store today and needed the toilet, before enjoying my coffee. The staff member refused to let me use the toilet as she had just mopped. The disabled toilet had a non customer in for over 10 minutes. Not impressed, the lack of helpfulness was noted

Always choose Coffee#1 when we can, always liked the coffee but on our last couple of visits coffee is very weak,, wonder if changed their coffee or if staff been told to cut down on the amount of coffee used. Hopefully next time be better or will have to try elsewhere

Considering there was 4 staff on tables were stacked with finished cups and plates and not being cleared away and people were looking for tables. Slow to make coffee and would not return in a busy part of the day.

I used the refer a friend scheme so we would both get a free coffee, we both brought our coffee and were told it would show up on our apps soon. Three weeks later it is still not there for either of us and I got in touch with customer service, who told me I needed to provide all this information to get the free coffee. I then replied and they still haven't got back to me. It seems ridiculous that if you follow the steps they give you and then get in touch with the company they still can't add a coffee onto your app! Dreadful customer service if you ask me. Maybe you don't even get a free coffee, and its a way to make you buy there coffee?

Really Great coffee!! Very nice taste from the blend I chose. Really impressed, :)

Terrible cakes!

Just order coffee and then it’s a 5 star place, not sure about the sandwiches maybe they’re better quality than the cakes.

When I was ordering someone appeared to be cleaning out an opened grill under a refrigerator as there was a bowl of dirty water as well. Then as I was sitting down trying to enjoy my food, a staff member was busy and noisily vacuuming the gunk out from under the same fridge which went on for quite a while. Then when that was finished, she got on steps to examine the air conditioning point in the ceiling. I was not looking forward to fallout from cleaning that one. Luckily that one did not happen while I was there. Surely this is not only very unhygienic but there was the disturbance from the vacuum cleaner which drowned out the more pleasant music.

Visited the branch in Cheltenham on Feb 12 for the first time, swayed by the sign that said they were “award winning”.

Cappuccinos were bitter and the froth, such as it was, very flat. We disliked them so much we had to leave them on the table unfinished.

Was not keen on the ambiance of the cafe either with hard wooden chairs and small tables. Not somewhere to relax, just drink up and be gone.

Will not return.

Went inside for the first time not expecting much but hoping to have a nice experience and feel welcomed. I asked for a iced caramel frappe. After looking at some of the options I came to realise the choice. Not much gluten free items. The inside looked nice from the outside. But inside is dingy and they just went for tables rather than a nice experience. Prices are almost the same as Costa. And id rather pay 20p more to get the same drink but 10x better quality. The caramel tastes like it's watered down honey.
So many staff members behind yet I was waiting 15 to 20 mins for a drink when there was only a few people in front.
As for the brick wall inside. An elderly blind women could have done a better job at building that brick wall then what's been put up. It's an eye sore. And it's straight as u walk in. Appalled by the lack of natural light (let alone any) being blocked by a bar in the center of the shop.

Ordered oat milk flat white drink in ,Grace took my order and she made a drink ,costumer service absolutely amazing and drink is 5 stars ! She deserves pay rise !!! 💵

Most of their cafes seem to be getting a bit grimy now, everything is a bit sticky in there. Also they allow dogs everywhere which is a real pain as there’s always one barking or trying to jump up. They need to up their game, there’s a lot of very good alternatives.

Poole high street branch
Great coffee, friendly staff & dog friendly too!

Always are great experience in Coffee 1 Whitchurch village Cardiff . All the staff are amazing. Special mention to Ceri. Thanks

Superb service as usual at Chepstow.
Staff are friendly and attentive and the staff work in unison like a well oiled machine to provide a great coffee.

I love this coffee shop (Stratford upon Avon). My dog and I are always made welcome and the staff are just some of the best in the world of coffee shops. Keep it up Stratford!!

Went to the branch in Stafford. Lovely service, the store is kept in immaculate condition. Had a barista called Mia, she was amazing. She works efficiently and to a high degree. 10/10 would go again and recommend to family and friends!!

Steer clear of the Bromsgrove store. They sent me an email offering a voucher for a half price coffee if I bought one at full price. I did that. The voucher never turned up. I went back in to complain. The staff didn't want to know. I shall just stick to Greggs and Costa in future. Never received bad customer service from them.

The coffee latte was very good, but the toast was burnt and was not fit for consumption. Maybe the bread is too thin for a toast.