Coffee#1 Reviews 

My parents were very excited to visit this new coffee shop. What a terrible experience the service was extremely slow. Ordered two slices of Victoria sponge cake what a mistake!!!. The cake was dry and hard tasted stale. I took the cake back and was given another two slices by a member of staff that couldn't really be bothered to serve me. The second two slices were also stale. Such a shame as the coffee shop is in a prime position but service and food leave a lot to be desired. Will not be back.

Coffee 1 Leamington Spa, 4.10.25 - shamefully bad customer service. To queue fir 29 minutes just to be served is utterly unacceptable. These premises are not fit for purpose. Avoid on a Saturday at all costs. Will not return

Shame I have to give a star . Tried using referral for a free coffee twice in Warwick central . First time accepted it may have been my wife’s fault ( sorry wife ) not getting it scanned correctly . 2nd time barista helped her scan everything correctly . Still no free coffees . Now spent £27 trying to get a free coffee .first time spent £17 on two coffees and a half price sandwich which obviously wasn’t scanned at half price but didn’t realise till we got home but thought hey at least we will get out free coffees . WRONG !!!
Emailed helpline on both occasions to be told we hadn’t scanned referral correctly . WRONG !!!
Total scam and the coffee ain’t that great either . Will stick to Costa in future .
Coffee#1 scammers and cheats .

Visited the new branch in The Crescent Hinckley quite early 09.15, so not so busy (just as well), the service was so slow for 2 coffee's, I thought each bean was individually hand crushed, not cheap either @ £4.15 & you have to ask for sugar (you think people make off with handfuls if you put sachets out on the tables?), not offered a tray either, a smile wouldn't go amiss either!.

Coffee also hot smooth yet full of flavour

Yes 💯 the whole staff new staff mates team 👏 the water 💧 👏 🙌 coffee ☕️ 👌 😀 food delicious 😋 😋 yummys i am being polite kind honest truthful in mine own words Emma coffee ☕️ 1 sutton coldfield

Prices up yet again. Simply not worth it.

After telling the server 4 times counting in clarification as I was asked again and original order, my matcha was still served with dairy milk instead of oat milk I was so lucky to doubt their competence and confirm again twice before taking a sip (they seemed disorganised or I never would have asked). The server did apologise but blamed her colleague saying ‘she didn’t tell me oat milk’ even though I told them both separately myself during this havoc. Then comes the food which tasted lovely. However, we sat the closest table to the counter and displayed our table number only for the more mature shorter haired lady (who is usually impolite but not this much) TOUCHED my husband on the back and snapped ‘I’ve been shouting for your food for about 3 minutes I’ve been outside and everything’ we said nothing and she said again ‘I’ve been walking up and down with it’. We hadn’t heard her ‘shout’ once until she was telling us off. Won’t be returning unfortunately and I agree with some of these reviews about the staff letting this place down massively as it has great potential.

Had a bad experience at the Trowbridge branch, so much so that I sent an email of complaint on the 12th August - not heard back......clearly, your customer care needs A LOT of work, online as well as offline.

Moseley Village.
My earlgrey was too weak and I went back 2 times to the desk and Emma was just lovely.

Emma, your customer service was warm and friendly, thank you. It was my 1st time here and I would definitely recommend your establishment and colleagues too.

I love this place, especially the Poole branch. Friendly, efficient service when I was there. 24 hours later realised I had left my purse there. Called. to find it had been handed in and kept safe. Staff were unable to accept tips so could only thank them and leave a review

I visited the Swindon branch today and asked for a single espresso with a splash of cold milk . As this is how I always drink . The barista was rude and said I need to pay extra as it’s macchiato.,I have been drinking espresso like this for almost 20 years and It’s the first time I have been asked to pay extra for a splash of milk .,

Lovely little gem of a cafe in Haywards heath. Great atmosphere. Delicious coffee and cakes etc. Staff are super friendly and helpful plus it's spotless clean. Will definitely be back.

Fantastic member of staff on his own, but worked like a trooper to stop the queues.
Seasonal latte in house was amazing and so fresh.
Lovely clean cafe and I simply can’t fault it.
Thank you and see you again.

Carbon Pro Limited

Friendly staff at Portswood, Southampton. Lovely coffee as always.

Every time I use the Cardiff city centre branch (friary) the team are Amazing. There’s no other coffee shop that makes me feel as welcome and where I’m spoken to while waiting in the queue. The store manager is an absolute credit to you

Would be a zero star if the options allowed. The appalling experience that I have suffered,in your branch at Portishead there were three members of staff 2 young ladies who were very professional and helpful and then there was a guy called Darius. He was making the orders. I had ordered a tea and 2 Espresso Frappes what he gave me was 2 milkshakes, when I queried it he became very aggressive and abusive he stated that they no longer do Frappes which were clearly on the menu and the customer before me had one which was made by the young lady and the reason that we had decided to have one as it looked so good.
Upside was he refused to remake them and then refused to give a refund. One of the young ladies tried to take over and handle the situation and apologised for the way he was handling it at which point he raised his hand to her and demanded she stepped away. I had to threaten to stand at the counter all day until I received my refund. My grandson was upset and worried as the guy kept raising his voice. A gentleman that was sat near to the counter came over and had a word with Darius and said that he had heard everything and that he should stop being abusive to customers. The girl who served us originally was shaking, upset, and said that she had messaged her manager to say that she was going home as she couldn’t work with him anymore and that a similar thing had happened last week. I was a regular customer, and the other staff have always been pleasant friendly and helpful, but this guy has really let the brand down and I will never step inside this place again. I am a retail manager, and I would never speak to a customer in the way I was spoken to, and I would be totally ashamed if any of my team acted the way this guy did.
Your brand will be badly damaged if you continue to employ staff like him. Someone from the senior management team needs to read all the reviews and take action!!

Coffee #1 in Monmouth used to be a great little coffee shop. Friendly, smiling staff, great coffee, good service. In the last 18 months it's become just another coffee shop. The staff don't seem to care much. There are other coffee shops in Monmouth that are friendlier and nicer.

I walked into a clean, beautiful coffee#1 in Street, the vibe in here is calm but inviting. I was served by an absolute ray of sunshine who was very smiley and friendly. The gentleman serving was called Lukas and gave me lots of information about the cold drinks- I chose a pink Limeade. My drink was prepared by a lovely lady whose name I didn’t catch- I had my drink in good time and was very nice! (Would order it again)

I wanted to write a review because I didn’t walk in with a smile but walked out with one.

Thank you to the team.

My wife and I visited the Chesterfield store a few days ago and had a great experience. I’m coeliac so was expecting to have little or no choice… But they had two cakes and a plan to expand the choices even further with the addition of a coconut and cherry cake… Jan who served us was brilliant, full of knowledge, enthusiastic and really listened to us… She is a credit to the store… Thanks.