Coast Spas Reviews 24

I have contacted Coast Spa Customer Service and the Warranty Department, of course you don't get a live person. We had several problems with Pool Spa. the Shell crack, Pumps are out and water leaks, we take care of our pool it's under a cover. No kids only 2 adults. we had this pool 2 years

Edited again: Just keeps getting worse, So the Tech who looked at the pictures and diagnosed what was wrong with my spa, (yes you read that right, they diagnosed my spa's problem from a picture, because the child they sent out to work on my spa, new little to nothing about spas.) said that is was probably just an O ring that had failed on the pump. I asked why then would you want to replace the whole pump, when all it needs is an O ring, he said, "Because the manufacturer does not sell us O rings only the pumps." So, they want to charge me for a new pump at about $1,200 for parts and labor for a $3.00 part!!!!!! What is wrong with this company? I am an older woman on my own and I am certain they see me as an easy target. If I knew anything about machinery I would take this thing apart by myself, but sadly I do not. Shame on you coast spas!

Don't expect service and tech support from this company. Bought the extended warranty and am trying to use said warranty. There is ZERO communication from their warranty department. I have had to call Rich's and warranty department frequently to get any answers on the fact that they are not coming out to find out why my spa is leaking.

Finally they after sent out a child with no real experience to diagnosis the problem. It was apparent from the start he had little experience with spas, so I asked him how long he had been doing this, he told me he really didn't work on spas that he worked on fireplaces but he would fill in when they needed help with a spa. He had to continually send texts to someone to try and figure out what was going on with my spa and then took all the panels off the spa, looking for a second pump which he said he could hear was trying to start but was not working. (there is no second pump). After unable to find the second pump which he could "hear was trying to start" he told me, well they told me there is two pumps.

Said Tech guy told me I would hear from Tech support that day to schedule a new appointment to replace the leaking pump. No call, no word for 6 days and that was only because I called Rich's repeatedly to find out when my leaking spa would be fixed. Every 3 days I have to replace 2inches of water lost through this leak. This is going to cost me a lot in water alone. The text they finally sent said, "Currently waiting for an ETA date on your replacement pump diagnosed by our tech." 6 days later I have still not heard from them. Have again left messages with Rich's and tech support for any answers.

The saga continues.

Edited: Oh wait there is more. Got an email from Tech, saying the manufacturer (Coast Spas) will not replace the pump because it is my fault it leaks. They said I put too much chemicals in and therefore not covered under warranty. This diagnoses came from a picture the tech they sent out, showing calcium deposit on pump. From this they decided it was my fault and I will now have to pay near $1,000 for a new pump and $179 per hour to replace. 1. The pump is working fine, it is leaking from an O ring or gasket, not sure what is in there. 2. I am not paying $179 for service when they have already proven that they send out people who have no idea how to work on a spa. (read above for more on that). This is ridiculous. Good luck if you buy a Coast Spa and something goes wrong with it... and something is bound to go wrong with it. Stay tuned for more I am sure!

After several years of ownership and enjoyment Coast Spas has screwed up an order for new pumps since January. My local dealer has pretty much given up on Coast Spas sending the correct replacement parts. We have been waiting almost 3 months and do not understand their lack of competency.