Coastal Cottages of Pembrokeshire Reviews 

1,763
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that booking a holiday is always quick and simple, allowing them to secure wonderful coastal cottages without any trouble. People consistently point out the fantastic locations close to beautiful beaches and local facilities, alongside the extremely comfortable and spacious rooms provided. However, some people mentioned encountering unexpected maintenance problems or finding that certain cottages needed a deep clean and interior updates. A few other people also felt that specific advertised amenities like reliable internet access or proper parking spaces did not fully match expectations during their stay.

What people talk about most

Booking process

Customers had positive experiences with booking process, highlighting how simple, straightforward, and quick... See more

Location

Customers consistently note positive experiences with location, highlighting the brilliant views and close... See more

Facilities

People report ambiguous experiences with facilities, noting both highlights and significant shortcomings.... See more

Website

Consumers find website experiences to be overwhelmingly positive and straightforward. Reviewers frequently... See more

Service

Users describe positive interactions with service, praising the professional and friendly approach from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The booking process was easy and everything went smoothly from start to finish. Our holiday was fantastic! Clayford Cottage is a lovely, spacious and comfortable place, equipped with everything you... See more

Rated 5 out of 5 stars

Easy to book from a good selection of coastal cottages. We had a lovely stay in Lydgate which was excellent for exploring the local area where there was lots to do for the week. The cottage was clea... See more

Rated 5 out of 5 stars

I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more

Rated 5 out of 5 stars

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more



Company details

  1. Self-Catering Accommodation
  2. Cottage Rental
  3. Holiday Apartment Rental
  4. Vacation Home Rental Agency

Written by the company

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,763)

328 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection of properties to rent

Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we really enjoyed. We stayed at 10 Green Meadows in Marloes which was a brilliant property

14 July 2025
Rated 4 out of 5 stars

Lovely spacious cottage

Lovely spacious cottage, would have been even better if had disabled handle in shower. But very good location. People nice, let us go on earlier as we arrived to have a meal but couldn’t park anywhere.
I paid for the wood that was there and left the money-lovely idea of the honesty box!
I’m Welsh so I won’t say about the weather as it’s often wet! But that is why Wales is so lush and beautiful 🥰
Just take a jacket!

19 January 2026
Rated 3 out of 5 stars

I have not received my confirmation…

I have not received my confirmation email with details of my booking.

14 June 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

Thank you for your review.

Confirmations are sent automatically once a booking has been made, but unfortunately emails can occasionally be filtered into junk or spam folders by your email provider.

We have resent your confirmation and hope this has now come through. Please check your junk folder and if you have any further issues with this, please don't hesitate to get in touch with our team.

Rated 5 out of 5 stars

St David’s

We were not happy with our first booking but the team were really helpful and changed our booking swiftly ! Emails were sent promptly and all instructions were very clear. Any queries I had were responded to efficiently.
The booking process was easy .

18 January 2026
Rated 5 out of 5 stars

Returning customer

I have booked with Coastal Cottages before but this is the first time I’ve booked on line.
I found the website easy to follow and the confirmation response was immediate.

11 June 2026
Rated 3 out of 5 stars

The website was clear and easy to use.

The website was clear and easy to use.
The reason for the score of 3 was that I've still not received a confirmation email yet

10 June 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

Thank you for your feedback.

We're pleased to hear that you found our website clear and easy to use. Confirmations are sent automatically once a booking has been made, but unfortunately emails can occasionally be filtered into junk or spam folders by your email provider.

We have resent your confirmation and hope this has now come through. Please check your junk folder and if you have any further issues with this, please don't hesitate to get in touch with our team.

Rated 4 out of 5 stars

All easy and good

All easy and good , had confirmation of booking ,but later had a message saying my preferred booking was still available and to hurry to book it. Seemed there was a computer hitch and it was quickly amended .

8 June 2026
Rated 4 out of 5 stars

No problems with the booking process

No problems with the booking process. I found it a little concerning that a couple of hours after receiving a confirmation email, I then received one saying 'we're saved your cottage selection', encouraging me to go ahead and book it, when I had already done so,

2 June 2026

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