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CMSNL Reviews 8,647

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers frequently highlight the availability of hard-to-find and genuine parts, often praising the quality and perfect fit for their vehicles. Many people are satisfied with the fast delivery times, often receiving their orders within a week, and appreciate the good communication regarding shipping updates. The ease of finding correct parts and the overall service are also consistently mentioned as positive aspects. However, some customers were dissatisfied with the customer service and response times. There are mentions of unanswered support tickets, ignored emails, and a lack of proper help or updates regarding orders. Some people also experienced issues with incorrect parts being sent, misleading product listings, and significant delays in delivery, with some orders not arriving even after several months.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery,... See more

Product

Consumers find product experiences to be ambiguous. Many reviewers express satisfaction with finding... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping, with... See more

Response time

Reviewers highlight negative aspects of response time. Many customers report ignored inquiries, unanswered... See more

Customer service

People report negative experiences with customer service, citing a distinct lack of customer care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love these people. Have placed several orders over the past few months for my 09 Kawasaki Versys 650. Local dealers (USA) have all stated parts are NLA, But CMSNL have come through every time with gen... See more

Company replied

Rated 5 out of 5 stars

I am restoring a 1974 Honda CR125M and have purchased quite a few hard to find OEM items over the past year from CMSNL, and have always been pleased with parts availability and quality. Even though I... See more

Company replied

Rated 5 out of 5 stars

My first order was footpeg rubbers and a hard to find fender trim part for a 1965 Yamaha YG1K. CMSNL not only had the parts, but the prices were great and shipping was super fast with constant updates... See more

Company replied

Rated 5 out of 5 stars

Have been looking for a new seat cover for my 97 Yamaha VMAX XTC for a long time even though they've been discontinued for years but theses guys actually had one available!! Shipping was a little over... See more

Company replied


Company details

  1. Motorcycle Parts Store
  2. Motorcycle Equipment and Accessories Store

Written by the company

CMSNL specializes in motorcycle parts for Honda, Kawasaki, Yamaha, Suzuki, BMW, KTM, Ducati and more! Your go-to webshop for OEM and aftermarket parts for 52,000+ models since 1948. Ordering is easy with a staggering 4.6M+ products shown in comprehensive technical diagrams. We ship within 5 business days on average!


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love the variety of parts

I love the variety of parts that are available for the Honda US90. I am restoring a 1970 and have ordered a number of parts from CMSNL. Fast delivery and good quality products.

16 December 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Adams,

Your kind words are truly valued. Whether for maintenance or restoration, we aim to supply the best motorcycle parts, and we are pleased that we could meet your needs.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Quick * Easy

Quick, easy and parts I needed. Perfect service

16 December 2024
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Reply from CMSNL

Dear Mr. Paul,

We appreciate your positive review. Providing our customers with a wide selection of quality parts is our passion, and we are delighted to hear that you are satisfied with your order.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Helpful staff

Helpful staff, excellent products and generously added extra key rings…

16 December 2024
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Reply from CMSNL

Dear Mr. Johnny,

Your feedback is greatly appreciated. We strive to provide the best experience when sourcing motorcycle parts, and it is wonderful to hear that we could assist you successfully.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Good prices

Good prices. Very fast shipping.

16 December 2024
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Reply from CMSNL

Dear Mr. Lynn,

Your kind words are truly valued. Whether for maintenance or restoration, we aim to supply the best motorcycle parts, and we are pleased that we could meet your needs.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Cmsnl

This is my second order at CMSNL. Very professional, clear answers when needed, fast shipping.

16 December 2024
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Reply from CMSNL

Dear Mr. Davide,

Your kind words are truly valued. Whether for maintenance or restoration, we aim to supply the best motorcycle parts, and we are pleased that we could meet your needs.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Good stuf

Good stuf, fast delivery.

16 December 2024
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Reply from CMSNL

Dear Mr. Lignell,

We appreciate your positive review. Providing our customers with a wide selection of quality parts is our passion, and we are delighted to hear that you are satisfied with your order.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Patience and Cost

About a year ago, I purchased one of my dream motorcycles. Within a few months, I got into an accident, so I was searching for parts. EBay was expensive, and so was the dealership. I live in America and am tired of paying these hefty markups.

I found CMS and was pretty skeptical at first, but after getting some parts from these guys, I can say that I will be coming back forever, even if I decide to open a mechanic's shop.

Delivery times vary. For instance, I live in the northeast, so parts take about 2-3 weeks to arrive (after CMS gets them), which is fine with me.
My average shipping cost has been around $20, and the overall cost of parts has been about $25 cheaper than the dealership's.

However, the only thing I wish CMS had was a student discount for kids in college (like myself). Even a 5% discount would mean the world to us ❤️.

Thanks again, CMS, for having all the parts I need for my bike and for having an excellent customer service team!

15 December 2024
Unprompted review
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Reply from CMSNL

Dear Yogi,

We sincerely appreciate your positive feedback. Ensuring that our customers receive the right parts for their motorcycles is our top-priority, and we are delighted that we could assist you.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Quick and easy transaction

Quick and easy transaction. Very quick freight.

9 December 2024
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Reply from CMSNL

Dear Mr. Woolridge,

We appreciate your positive review. Providing our customers with a wide selection of quality parts is our passion, and we are delighted to hear that you are satisfied with your order.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Always on time

Always on time, would use them again and again

9 December 2024
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Reply from CMSNL

Dear Mr. Kalwa,

Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Good product at a great price

Good product at a great price

2 December 2024
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Reply from CMSNL

Dear Mr. O,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Professional attitude toward clients

The good response related to a small purchase from another country. I wasn't expecting to be so easy to buy a relay from NL, considering the amount of additional work to be done for packing, sending, etc

2 December 2024
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Reply from CMSNL

Dear Mr. Coman,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 4 out of 5 stars

In general everything is ok, BUT

in general everything is ok, but i was surprised abt extra payment for a local delivery service.

I did not see any information when made the purchase.

It would be better if the full amount was indicated along with local delivery

2 December 2024
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Reply from CMSNL

Dear Nikolai,

Thank you for your review! We’re glad to hear everything is generally satisfactory with your order. Regarding the extra payment for local delivery services, this is typically due to import duties, taxes, and handling fees imposed by customs and local shipping providers in your country. These charges are determined by the authorities in your destination country, not by CMSNL or the courier we use.

Unfortunately, CMSNL has no control over these additional costs. They are calculated based on the value and type of goods being imported, along with local regulations. These fees are collected by your local postal or courier service upon delivery. For example, customs duties and VAT may be added when a parcel enters your country, as well as a service fee for handling the customs process.

We recommend checking with your local customs office or postal service for detailed information about potential charges before making international purchases. We appreciate your understanding and hope this explanation helps clarify the situation! Let us know if you have any other concerns.

Kind Regards,
CMSNL.com - Parts for a Better Ride

Rated 5 out of 5 stars

Always a pleasure to do business with…

Always a pleasure to do business with you

2 December 2024
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Reply from CMSNL

Dear Mr. Gabbitas,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

they have a great parts holding and…

they have a great parts holding and ship internationally extremely fast

25 November 2024
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Reply from CMSNL

Dear Mr. Mckenzie,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Very easy

Very easy, quick response and fast shipping.

25 November 2024
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Reply from CMSNL

Dear Mr. Maggard,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 2 out of 5 stars

Check the condition of parts before…

Check the condition of parts before sending them out! The steering lock fell apart as soon as I took it out of its bag! The locksmith still has it!

25 November 2024
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Reply from CMSNL

Dear Mr. Moore,

We're sorry to hear this!
Usually, all our parts get checked multiple times, firstly before they go into our stock in the warehouse, and also again before we ship it. We do try to do this in a matter to not disturb the packaging and product too much though, so there is always a possibility something has slipped through.

We see you're already in contact with our customer support. They will be able to help you, moving along.

Our apologies for the inconvenience.

Kind Regards,
CMSNL.com

Rated 5 out of 5 stars

Very big stock of spare parts

Very big stock of spare parts especially for older Japanese motorcycles from the 1970s and 80s. A lot of these motorcycles suffer from not-too-great aftermarket supplying by their manufacturers, so shops like CMSNL are essential for keeping those machines running. Fair prices, fast delivery. Also great for researching part numbers or parts catalogues.

11 November 2024
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Reply from CMSNL

Dear Mr. Sebastian B.,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Quick shipping and great service

Quick shipping and great service! One flat delivery fee too. Found a ton of old tools I plan on buying.

18 November 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Wise,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

I received a fast and efficient…

I received a fast and efficient response to my purchase. My item arrived quickly and well packed.
Thanks

18 November 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Price,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

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