Clyde Property Reviews 

303
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, knowledgeable, and professional staff for making property transactions remarkably smooth and stress-free from start to finish. Reviewers truly appreciate the exceptional customer service, noting that team members are always responsive, friendly, and fully dedicated to guiding them through every single step. However, some people mentioned frustrating experiences regarding unexpected deposit deductions and additional charges requested after a tenancy ends. A few consumers also felt that certain individual agents completely lacked urgency, showed poor communication skills, or were unhelpful during scheduled viewings.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the buying, selling, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance during... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that team members are consistently... See more

Price

People report ambiguous experiences with price, reflecting a wide range of opinions and outcomes. Many... See more

Location

Reviewers highlight ambiguous aspects of location, experiencing both successful property searches and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Clyde in Clarkston were all fantastic. From my 1st email enquiry Marie Baines was on the ball telephoned me next morning 9.30 am and arranged my 1st viewing, negotiated my purchase and had... See more

Rated 5 out of 5 stars

We had a really positive experience with this estate agency when buying our home. Eve in particular was absolutely brilliant – so helpful, efficient and always quick to respond to any questions we ha... See more

Rated 5 out of 5 stars

Rachel Dewar at Clyde West End was key to helping my secure the flat I purchased, and attract a high price for the sale of my existing flat. Rachel and the rest of her colleagues, including Eve and Ja... See more

Rated 5 out of 5 stars

Clyde staff were all extremely pleasant and helpful during our contacts with their office. The Clyde agent who showed us around the flat was very friendly and helpful ,.knew the area and generally... See more


Company details

  1. Real Estate Agency

Written by the company

Clyde Property is the leading independent estate agent Scotland, offering quality property for sale and rent throughout Scotland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

303 reviews

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4.4

All reviews

(303)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Genuine people doing a good job

We were pleased for the start with the service, helpfulness and approachability of the team at Clyde in Helensburgh who were marketing our property. All the way through we were given good advice, helped through the process and felt that we had agents that were genuinely acting for us, not just out for a quick buck.
All in all, a successful experience from start to finish for us, thanks to Alan, Seona, Alison, Summer and the rest of the team. We’d highly recommend Clyde to anyone thinking of selling property in Helensburgh.

21 August 2025
Unprompted review
Rated 2 out of 5 stars

Follow-Up to My Original 2-Star Review:– 10 plus Yrs as a tenant

This is a follow-up to my April 2024 review. The flat itself was well presented and maintained — that’s why this remains a 2-star review.

The problem was the inspections. Clyde claim they do them every three months. In our 10+ years there, they happened every eight weeks for almost the entire tenancy. Only the last inspection — right before we moved out — followed the three-month schedule, after they changed policy.

Three examples:

Mould blame (2019): We were reported for bathroom mould despite thorough cleaning. In 2022, it was proven this was caused by a decades-old leak that had rotted the floor — not our fault — but the report stayed on record.

Privacy breach (2022): During bathroom floor repairs by the landlord’s friend, an inspector repeatedly questioned him (despite my wife explaining) and discussed our tenancy with him — unnecessary and inappropriate.

Odd scrutiny: Another inspector zoomed in to photograph the seat of a perfectly fine chair, with no explanation given.

After Clyde’s public reply to my first review, their Letting Director invited me to email him. I did so in November 2024, providing these details and confirming our decade-long tenancy — directly addressing their “no record” claim. He never replied.

The flat was nice, but inspections were far more frequent and intrusive than stated, and genuine tenant concerns went unanswered. Future tenants should be aware before signing.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Clark was extremely knowledgeable, friendly and timely. He gave great advice and conducted a thorough genuine inspection of the house I was selling. His summary of the house on their website was worthy of note. Susan was also excellent in her advice and communication skills. The house was sold within 5 days and I would recommend anyone who is selling a house to use Clyde Property’s services.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Clyde Bearsden - Above & Beyond

I recently purchased a property through Clyde Bearsden. The team were amazingly helpful from the beginning, arranging a quick last minute viewing for us and a second evening viewing at short notice. Throughout the purchase process Jonny Riley went above and beyond when the solicitors were dragging their heels, liaising with the seller and his solicitor as well as the factor to get us all the information we needed - working right to the wire on the date of purchase and even having our keys hand delivered to us at my parents' house at 5.45pm! I don't think the purchase would have happened on time had Clyde not stepped in so we are very grateful and happy in our new home!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

A great team at Clyde Property…

A great team at Clyde Property Bearsden, made the selling experience so manageable. They were all enthusiastic and professional at all times. Reassuring also and friendly with house viewers. I have no hesitation in writing this review and would thank them all, once again
Fiona

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Gillian in the Glasgow office, missing key

Gillian in the Glasgow office has spent an inordinate amount of time over several weeks trying to track down a key to an electricity cupboard in order for work to be done at my rented property. Eventually she managed to have the lock changed, and a new lock with a code provided. many thanks Gillian, you're a star.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

I have now sold numerous properties…

I have now sold numerous properties with the kind assistance of Clyde Property . Their service was exceptional at all times and the level of professionalism and efficiency was outstanding .
Jack Johnstone ( Area Manager ) no matter how busy always reverts and Rachel Dewar ( Area Manager) has also dealt with every sale with great efficiency ensuring I was updated at all times . Thanks a million .

23 July 2025
Unprompted review
Rated 5 out of 5 stars

We recently sold our home with the help…

We recently sold our home with the help and support of the Stirling office. From start to finish Julie and the team made what could be stressful, seem very straight forward and a stress free transaction. The balance of professionalism and friendly service, coupled with market knowledge is truly impressive. I wouldn't hesitate to use Julie/Clyde again and I would recommend to friends and family.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Clyde Property Shawlands - Sale

I used Clyde Property Shawlands branch to sell my property after I had my offer accepted on a new one also through the same branch. Immediately I was impressed by how professional they were, with Kerr coming out to do my initial valuation. I had other quotes from their competitors, however Kerr provided a great breakdown of the costs, an overview of similar flats in my street and what the HR/final offers were, and realistically what price I could achieve for it.
My flat sold within 4 days, and Clyde were a breeze to deal with throughout. Kieran facilitated the sale, and he kept me up to date regularly with clear communication so I was always kept in the loop and never had to chase them. The final offer I accepted was also in line with the original quotes.
Admittedly Clyde are not the cheapest estate agent, however they were worth every penny for their sheer professionalism throughout and how easy they made a very stressful thing. Would highly recommend Clyde to anyone looking to sell their property!

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Negligent Communication and Misinformation from Agency

We’ve had a frustrating experience with this agency due to poor communication and a lack of basic support and information. Key information about the usage and type of water heating system, electric meter, and circuit breakers was never provided, leaving us confused about how to operate it or set schedules. We also weren't told where to dispose of rubbish. On top of that, we were given incorrect information regarding the energy supplier, which caused additional complications. These issues may seem minor individually, but together they reflect a lack of care and attention to tenants’ needs. Would not recommend based on our experience.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Tip-top Bearsden Office

This is about the Bearsden Office, about Nicola and Co. Comments are based on the sale of our property and observations from waiting in the office. What a nice friendly, professional bunch of people! Faultless knowledge of the market, sound advice on tactics, tremendous efficiency when it came to comms (far outscoring our lawyers!) and interested in their clients and what could be done for them. I spent my working life going into other people's offices and you get to know - and this is one anyone would be happy to work in. Mind you, I never did work out what that Gavin bloke actually does...........

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Would use Clyde Bearsden again

The Bearsden branch of Clyde were recommended by a close friend who'd had a positive experience and successful sale.

Their introduction, pre-contract, was researched, informative and following communication good.
Slick, professional marketing and, in particular, video presentation of our property was quite outstanding.
Happy to say the property sold at the upper end of expectations, very pleased with the outcome.
Wouldn't hesitate to recommend the team.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Finnieston flat purchase

Recently bought a property in the finnieston area with the Clyde westend branch. The service was fantastic from the very beginning and I felt well looked after by the team. Email responses were fast and any questions I had were answered quickly and clearly. Upon picking up my keys I was welcomed in by the team with a big congratulations and my keys presented in a gift bag with a scented candle which was a nice touch. Couldn’t have asked for a better team to handle my property purchase!

27 June 2025
Unprompted review

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