Club Villamar Reviews 

Great villa SNOOPY!!!

We had good communication from Club Villamar from start to end.
Loved the villa we had in Loret Del Mar, it was clean and spacious. We have enjoyed our stay. The owner is very friendly and helpful.
A great visit - would use them again!

Good contact with Villamar's personnel.
They were very helpfull to sort out all problems asap.
We struggling with lack of hot water, TV Sat and internet.

This company is by far the worst villa rental company I have ever had to deal with.
When we arrived at our villa in Callafel, it was in no means ready for our arrival despite us having paid for it from the Saturday (we arrived Tuesday). The pool was dirty, we had to wash all the glassware before we could use it because it was filthy and the sun lounger cushions were absolutely disgusting, dirty and covered in cat hair. When we went to the local office to check in, I showed the assistant the photos I had taken and he shrugged his shoulders and said "whatever"!!! Never again would I use this lot. I am actually amazed that they are in business at all. Disgusting attitudes and even worse cleanliness in the villa.

Villa Nilona was clean, in good condition and very cousy for a family vacation. The pool was even bigger than in pictures and there were also other activities (ping pong table and basketball basket). We were three families and there was 3 bathrooms whch gave a good privacy for all parties. The location was in a quiet neighbourhood but still quite close from a beach boulevard.

Disappointing experience on villa Tanok at Lloret de Mar two weeks ago :
Dirty at the arrival, equipment not checked : broken refrigerators, dirty mattresses under the sheets, dangerous gas leak which needed emergency repairs..)
The contact refused to come for an inventory at the arrival and the departure.
The owner took advantage of the inexperience of a group of young tenants to retain the deposit wrongly and without any proof. We add that the price we paid included the hire of bed linens and a professional cleaning company at the end of the vacation.
The "110% satisfaction Guarantee" seems to be misleading !

Book through the club for the fifth year, no problems was not. If there is a problem in renting a house, decided all in one day. Happy with everything.

Had good communication from Club Villamar from start to end.
Loved the villa we had in Loret Del Mar, it was clean and spacious. Staff we spoke with with friendly and helpful.
A great visit - would use them again!

We spent 1 week in Villa Tanok booked through Club Villamar.
When we arrived nobody take any time to explain the equipment. We had a gaz leak that was repair only the day after. The cleaning was not properly done.
And they kept a third of our deposit for no reason.
Very disappointed by the villa Tanok and by the support from Club Villamar !
Never again.

Just had another fab holiday via Club Villamar. The staff are so friendly and helpful and respond to you in English very quickly. The properties are always clean and well maintained and i am already looking at booking my next villa with them next year :)

I have booked holidayhouse at clubvillamar twice. Both times everything was perfect. The houses were nice and clean, the staff was kind and the surroundings breathtaking.

First time we booked through Club Villamar. Good service, quick and friendly help, both e-mail and phone, as well as at local office in Calonge. The villa was as described at the website, even some details that should be improved. Sure we'll repeat, highly recommended.

Good and fast service nice house and cheap

We stayed in villa Acuario in september. Service was very good, communciation excellent. One of very few companies that had no problem with fact, that we arrived very late. So overall we are very sattisfied with this company.

I booked Villa Malvina in Pineda de mar through Club Villamar and would thoroughly recommend them. On my first encounter with the website I had a few queries about the accommodation and local facilities. Every email was answered by return and was full of helpful advice. Any queries about the villa, through to travelling arrangements, our welcome in the resort and housekeeping arrangements, were all handled promptly in a friendly and professional manner.
The Villa itself was exactly as described and the photographs proved to be an honest representation of the villa. No surprises due to crafty photography.
Excellent all round.

We stayed one of the villas for two weeks and it was excellent because in the villa there were everything so nice and clean. I would recommend this for everyone

Villa Destiny in Lloret de Mar. The only good thing about the villa was the poor girl who's job it was to manage our complaints. Concealed TV camara in bedroom ceiling, bars on all windows but no fire alarm or fire plan. Poorly equipped kitchen. Internet didn't work, TV didn't work, dirty condition, Etc. They have faied to even answer my letter of concern, Scammers.
PS. BEWARE they automatically tick the box for €140 cancelation insurance on their booking website, you have to untick it, if you notice it! As I said. scammers.

FYI

Please advise that our full refund is in process and that a transfer has been actioned.

To date we have not been offered practical and reasonable solutions to the very severe issues regarding Villa Bach, nor have we had evidence or offer of alternative accommodation by way of resolution, we had to stay in a hotel on the Saturday night as a consequence of the Villa not being fit to stay in for me and my family and Home Services failing to provide at least one of the above.

It is my intention to seek further damages against your Company, for the Hotel cost, extra price paid for the new villa, compensation for the distress caused and utter inconvenience and time in persuading this matter, all legal cost and daily interest on the total debt owed.

I look forward to your prompt attention and swift action upon the transfer to my bank account.

Regards



Melanie Read
Managing Director

FORMATION BUILD

Mob: 07989 582 337

New Builds • Extensions • Lofts • Brickwork • Windows • Bespoke Carpentry • Decorating • Kitchens & Bathrooms

This email message and any attachments, if applicable, is confidential between the sender and the named recipient and maybe legally privileged. All views expressed in this email are those of the individual sender and do not constitute a commitment by Formation Build other than for providing information only. All emails from Formation Build are prepared and sent in good faith but shall not be legally binding. The sender does not accept liability for any errors or omissions in the content of the message that may arise as a result of email transmission. If you require verification of this message please request a duplicate copy in an alternative form.

Ll
Begin forwarded message:

From: "Mark "
Date: 25 August 2016 at 10:49:16 CEST
To: Mel Read
Subject: Re: Villa Bach

Dear Melanie,

Thank you for your email.

Please email all official communications from your lawyer at:
Lgonzales

And also email at:
Admin@
Regards,
Mark.

From: "Mel Read"
To: "Mark"
Sent: Thursday, 25 August, 2016 10:18:55 AM
Subject: Re: Villa Bach

Hi Mark

As you can appreciate the fact you let the Villa in Spain, it then falls under Spanish duras diction, and the Spanish have very strict laws regarding holiday letting and in particular the standard of the lets, those found to be falling short could be subject to very heavy fines.

Despite very reasonable and numerous requests for the fair and reasonable return of our money due to the failings of your company and its local representatives both witnessed and documented, you still refuse to return our money.

We will take what ever legal measures are necessary to facility the prompt return of or Money £5000.00 is to large amount for us to walk away and put it down to a bad experience. I am determined that no one else shall fall foul of the failings of your company and experience the nightmare and destruction of our family holiday, it will be highlighted publicly wherever possible, all correspondence will be put out in the the public domain to warn future guests, all photos will be posted where ever possible.

Your company on so many levels has shown no regard for us as paying guests, at ground level and the call centre, equally on all levels this is morally wrong, why do you think we should be denied our money? There are no grounds what so ever, no one has come back with a reasonable reason as to why we should not have our money returned, unfit and dirty Villa should constitute some plan of action- alas we were never offered practical solutions or alternative accommodation and no one is prepared to put their hands up and say " We messed up, I am so sorry, how can we put this right" quite the opposite you all have pushed the responsibility around to everyone else, even trying to imply that we are wrong to complain, is it acceptable to get threatened by a senior representative of you Company, not just myself but another guest.

If I had ever offered the level of service we have experienced then I would be ashamed, in all my families experience in letting in the UK, I am proud to say our guest and our service was something we prided ourselves on, I would make it my personal mission that we exceeded our guests expectations and if there were any issues, undertake what ever to put right, even after buying flowers or wine, you guys have a lot to learn in you customer care, it's not simply about taking the money, it's about provide and more what you sold that person, the Villa we stayed at reviews have hardly been 5 star, I can most defiantly see why!

Please forward the contact Name details including emails address for your Head Office.

M Read

Sent from my iPhone

On 25 Aug 2016, at 09:38, Mark> wrote:

Dear Melanie,

Thank you for your email.

Please note that Club Villamar is not an Spanish company, and we do not have any offices or presence in Spain.
As you are now speaking with a call-center(not Club Villamar), I am not able to help you any more.
All further communication about this case needs to go to our head office in Curacao.

CLUB VILLAMAR N.V.

Kaya Cederela 25A, Groot Piscadera

PO Box 6058

Willemstad, Curacao, Dutch Antilles

Regards,
Mark van Riele

From: "Mel
To: "Mark
Cc: "e richard88"
Sent: Wednesday, 24 August, 2016 7:36:53 PM
Subject: Re: Villa Bach

Hi Mark

Please note I have Cc our Lawyer Enrique Richards.

As I have stated, we reported the too numerous issues we had and continued to have with the said cleaners arrival, no one from Home services offered any other solutions despite our request and as you can appreciate we have several witness by way of the other family in the same predicament.

I do not think it reasonable or professional for you or home services to expect us to stay in a filthy villa with an inoperable,unhygienic and very badly equipped kitchen, broken bed and furniture, soiled protectors and mattresses, no lights on the top floor and bathrooms but to name a few, the villa simple was not fit for us to stay in for that night or until these issue were rectified.

We were never offered a practical programme with regards to the repairs etc and at no point and to this date did home services offer or Reservations Sunday when I called, alternative accommodation, so in affect no solutions have ever been offered other than 3 cleaning girls ill equipped and cleaning our kitchen cooking utensils with toilet cleaner and attempting to put back in to draws and ovens dirty items that they say they did not have the cleaning materials to clean and had to be shown how to clean.

Alas Mark I now have to state that under the circumstances that if I do not receive a full refund of all monies paid to your Company and confirmed to be transferred to my account in the next 24 hours, you will leave me no alternative but to not only seek the refund for the charge of the Villa and all associated cost, but in addition the cost of the hotel on Saturday night of which I will forward you a copy of the receipt, the additional amount paid for the Villa we are now staying in and in addition a daily rate of interest on the total debt owed to me until said debt is paid in full, not withstanding any Legal civil action costs both here in Spain and the U.K.

I look forward to your prompt attention in this matter so we can draw a line under this wholly unprofessional and totally unnecessary distressing nightmare caused to me and my family through no fault of our own, other than to wrongly put our faith in your company being fully reputable, which sadly to date has not been the case. I think the villas reviews speak volumes.

Many Kind Regards

Melanie Read
Managing Director

FORMATION BUILD

Mob: 07989 582 337

New Builds • Extensions • Lofts • Brickwork • Windows • Bespoke Carpentry • Decorating • Kitchens & Bathrooms

This email message and any attachments, if applicable, is confidential between the sender and the named recipient and maybe legally privileged. All views expressed in this email are those of the individual sender and do not constitute a commitment by meant Formation Build other than for providing information only. All emails from Formation heBuild are prepared and sent in good faith but shall not be legally binding. The sender does not accept liability for any errors or omissions in the content of the message that may arise as a result of email transmission. If you require verification of this message please request a duplicate copy in an alternative form.



Melanie Read
Managing Director

FORMATION BUILD

Mob: 07989 582 337


New Builds • Extensions • Lofts • Brickwork • Windows • Bespoke Carpentry • Decorating • Kitchens & Bathrooms

This email message and any attachments, if applicable, is confidential between the sender and the named recipient and maybe legally privileged. All views expressed in this email are those of the individual sender and do not constitute a commitment by Formation Build other than for providing information only. All emails from Formation Build are prepared and sent in good faith but shall not be legally binding. The sender does not accept liability for any errors or omissions in the content of the message that may arise as a result of email transmission. If you require verification of this message please request a duplicate copy in an alternative form.

On 24 Aug 2016, at 17:46, Mark wrote:

Dear Melanie,

Thank you very much for your explanation.

Please read this part from my first email:
"If the holiday residence that you have hired doesn't match the factual character

Money money money
that's all they think about

We stayed in Villa Minerva as a family holiday for my Father's 60th Birthday. For our large family of 18, it was the perfect villa. There were a lot of family dynamics within the group, including children, couples etc. so the Villa was perfect with it's large living room and kitchen area upstairs which allowed us to eat as a family. The separate downstairs living room and kitchen also provided a great spot for one of the families with kids. The Villa is luxurious with a lot of en-suites as well as separate bathroom and shower rooms to ensure everyone had their own privacy. The lockable gate was a great thing to have, as we didn't have to worry about the kids safety at any stage. The pool area was just brilliant with steps into the pool, which was great for the younger kids. It was a perfect size, enough room even for a game of volleyball or two. There was also a great amount of sun loungers, as well as electricity points by the pool so you could have some music playing while you relaxed. There were also awnings on the villa which provided shelter at the poolside for the younger kids or those adults who wanted out of the sun for a while. The villa was exactly as per the description on the booking site. It was immaculately clean and very well maintained. I would definitely recommend this property, we had a fantastic time.

We would definitely use Club Villamar again having just returned from one of the properties. The selection of villas is great and the information provided including photos etc is very thorough. The contact we had with them during the booking process was very professional and they also provided all the additional items we required such a cots and highchairs etc. The representative (Mr Constantin) we dealt with whilst on holiday was excellent. He was very professional and helpful. The only reason why I have not scored 5 stars is because I believe their additional charges i.e. for bed linen, towels and the cleaning etc are too high. For 3 adults and 2 babies we had to pay an additional 200 euros on top of the villa charge.