Clockwork Removals and Storage Reviews 

1,565
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, professional, and friendly, often going above and beyond to make the moving process stress-free. Many highlight the excellent service, noting that teams are helpful, supportive, and handle belongings with utmost care, ensuring reliable and on-time delivery. People also commend the customer service for clear communication and helpfulness, contributing to a smooth experience. However, some customers noted issues with damaged items or property, with belongings sometimes being thrown without care or packing being insufficient. A few other people also felt that staff could be unprofessional, citing instances of rudeness, delays in arrival, or a lack of sufficient personnel. Some also mentioned items being omitted or misplaced during the move.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Product

Users describe ambiguous interactions with product, with many customers reporting that their items arrived... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrived as planned and on... See more

Customer service

Customers had positive experiences with customer service, highlighting professional, caring, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied

Rated 5 out of 5 stars

From initial contact everyone was helpful and friendly. They kept me well informed and were always pleasant when dealing with any queries or requests. On moving day the guys went out of their way to m... See more

Company replied

Rated 5 out of 5 stars

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early... See more

Company replied

Rated 5 out of 5 stars

Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,565)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am writing to let you know how well…

I am writing to let you know how well Kiska and Gabriel performed during our move. Both were incredibly courteous, hard working and approachable. The 2 of them worked with pace and determination to get the job done. They are a credit to Clockwork Removals

22 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback, we really appreciate it.

Rated 5 out of 5 stars

Gary and Alan moved us from a 3rd floor…

Gary and Alan moved us from a 3rd floor flat (with no lift) today to our new flat. They were brilliant- friendly and helpful, nothing was too much bother. I would have no hesitation recommending Clockwork Removals. From the booking to the move their service (and cost) were excellent- thank you

27 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the great review - we really appreciate it!

Rated 5 out of 5 stars

Great Company

Great Company! Very impressed with the service provided. Thanks again.

22 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for leaving us a review.

Rated 5 out of 5 stars

I’d like to thank & highly recommend…

I’d like to thank & highly recommend Clockwork Removals after they helped us move so smoothly and we’re all lovely humans! Thank you James , Johnnie , Neven ,Ryan & Chelsea! All the best Jesse & Gemma!

19 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for this lovely review and recommendation, we really appreciate it.

Rated 5 out of 5 stars

Really great company for my small move

Really great company for my small move. Quick and easy loading and unloading, with no fuss. Everything done in a couple of weeks and I had good communication from everyone.

18 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

This all sounds perfect - thanks for the feedback.

Rated 5 out of 5 stars

It is very difficult to find a company to pallet your personal items

It is very difficult to find a company that will pallet personal items and help you coordinate a move to Italy. Clockwork can do it. I have used them for several years. HIghly recommend. I am a repeat customer. I was moving some personal items I packed myself to italy . To save costs I pallet them ship fedex. This was not too much trouble. They arrived loaded them took them to the warehouse and voial I received them in Italy a week later. Nothing was broken everything as planned. Cleared customs in about an hour. Also they accidentally packed my goods on two pallets. When the customs clearance company said fedex would not take them, they packed onto a third pallet at no charge. Thanks Clockwork. BTW they also move domestically if you need them Call them! Love Clockwork

7 April 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our services and for your continued loyalty. We really appreciate it and were happy to assist you on this and future moves.

Rated 5 out of 5 stars

Professional friendly service

Clockwork were great from start to finish. They worked with me on an interior design project. The furniture had varying lead times and the property was unoccupied, so they took all the deliveries for me, checked each item, and rewrapped them. The team made the install day a really pleasant experience. Everyone I dealt with from start to finish was professional, polite and friendly. They went over and above for me, and I’ll definitely be using them again. Worth their weight in gold!

13 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our interior design services - we really appreciate your feedback. We look forward to assisting you in the future.

Rated 5 out of 5 stars

5 Stars

Fantastic service from Alan and the team. Highly recommend. 5 star service.

8 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks for the review.

Rated 5 out of 5 stars

Clockwork House removal

Clockwork Removals have provided an excellent service from start to finish.. Kelly in the office was always very prompt at replying to any email correspondence with clear and concise replies. We had to put back our moving date a couple of times and the process of doing this was seamless. On the day of moving the team of 4 and their 3 vans arrived to what was a tricky access due to limited space and cobbles! They just got on with the job with no complaints - in fact they were in great spirits and worked brilliantly as a team. Nothing was too much trouble. We managed to get our keys quite early and they were more than happy to carry on working to get us in asap. So to summarise I would highly recommend this company for your house removals. Well Done Clockwork :)

8 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to leave such a fantastic review, we really appreciate it.

Rated 5 out of 5 stars

Helpful…

Easy to communicate with and very helpful

5 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks for the feedback.

Rated 5 out of 5 stars

Extremely pleased with our experience…

Extremely pleased with our experience of using Clockwork. They provided a quote very quickly and responded to all our questions beforehand. Excellent communication from start to finish. Removal team were respectful, careful and hard-working. Would absolutely recommend them and plan on using them again.

27 April 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback we really appreciate it. We would be delighted to assist you on another move.

Rated 5 out of 5 stars

Highly recommend…friendly, positive and no stress!

We had a great experience with Clockwork when we moved from London to Yorkshire in April ‘26. Art and his team turned up on time and immediately all our stress miraculously disappeared. All our packed items were transferred to their van quickly and with care, and they were friendly, positive and cheerful throughout. The team in Leeds delivered everything just as well the next day (ably led by Art again).

The team in the office and quotation process was just as user friendly too.

We’ll certainly be recommending Clockwork going forward…we’re still talking about how easy and stress-free our experience with them was a month later!

15 April 2026
Unprompted review
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Reply from Clockwork Removals and Storage

This is all great to hear, we really appreciate the feedback and recommendations.

Rated 5 out of 5 stars

We would not hesitate to use Clockwork…

We would not hesitate to use Clockwork Removals again. They were very helpful, organised from start to finish. We had a complex problem that needed manpower and equipment and it was sorted with ease and enthusiasm. On site the guys were great and the whole process was straightforward and streamlined (despite the significant levels of coordination required). A pleasure to work with them and will be using them again in the future.

7 May 2026
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to leave us a review, we really appreciate it and look forward to assisting you in the future.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We had a visit from Niall who was lovely to deal with and had a quote back to me within a couple of hours.
The removals team were excellent. Professional, friendly and really helpful. They did an outstanding job and I believe they went above and beyond what we were expecting from them.
I would recommend Clockwise to anyone looking to do a residential or business move.
Great team

29 April 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation, we really do appreciate it.

Rated 5 out of 5 stars

Will definitely use Clockwork Removals again

Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next move. Wayne is excellent and we dealt with him both times, really client focussed and keen that you get the service you want at the best price. Hoping we wont be moving again anytime soon, however if we do i will definitely look to use Clockwork removals again.

17 April 2026
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our services, you know where we are if you do need us in the future.

Rated 5 out of 5 stars

Really good service all round

Really good service all round. Jade was very helpful getting everything booked in and the guys on the day were very friendly and professional. Would recommend to a friend.

24 April 2026
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Reply from Clockwork Removals and Storage

Thanks for the review and recommendation - we really appreciate it.

Rated 5 out of 5 stars

Shaun and the whole team are excellent

Shaun and the whole team were so helpful, very pleasant and fast. They dealt with any issues that arose with a smile.

Nothing damaged or broken and the guys got a huge sofa into a very small cottage, I hope not to move again any time soon but if I did I would hope other clockwork teams would be as good.

1 May 2026
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Reply from Clockwork Removals and Storage

Thanks so much for your review, we were delighted to assist you on your move.

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