Clockwork Removals and Storage Reviews 

1,563
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly approach, making the moving process much smoother. People frequently highlight the excellent service, noting how carefully their belongings were handled and how stress-free the overall experience was. Many also appreciate the competitive and fair pricing, along with reliable and timely delivery services. However, some customers noted issues with the handling of their belongings, reporting damaged items due to insufficient packing or careless treatment. A few others also felt there were instances of unprofessional conduct or insufficient staff on moving day, leading to difficulties.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency, friendliness, and... See more

Product

Customers consistently note ambiguous experiences with product handling and condition upon arrival. Many... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the punctuality and efficiency... See more

Price

Users describe positive interactions with price, often highlighting clear and competitive pricing, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience with Clockwork removals as part of our move out of London. They were accommodated our ever changing timetable brilliantly. The initial quote was done via video chat, wh... See more

Company replied

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied

Rated 5 out of 5 stars

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early... See more

Company replied

Rated 5 out of 5 stars

Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,563)

216 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early stages Josh was a massive help with the booking and quotation and quickly replying to my questions on WhatsApp. During the move Michael, Johnnie Ryan and Neven were FANTASTIC! Can’t believe how quickly they loaded and unloaded making sure everything was safely packed.

We had lots of plants and all arrived safe and sound together with some very fragile items we had. You can’t go wrong booking your move with Clockwork.

22 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for this wonderful feedback we really appreciate you taking the time to review our services.

Rated 5 out of 5 stars

Job well done

The crew were punctual, deligent, careful and efficient. I truly appreciated their efforts and work. A job very well done.

12 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our services.

Rated 5 out of 5 stars

Stress-free

The packers and movers were organised, careful and calm. They made what could have been a stressful day, completely stress-free. Many thanks.

20 May 2026
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Reply from Clockwork Removals and Storage

This is all great to hear, thanks for the feedback.

Rated 5 out of 5 stars

The guys were very organised and…

The guys were very organised and accommodating and they helped the move go as smoothly as it could.

15 May 2026
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Reply from Clockwork Removals and Storage

We are delighted to hear this. Thank you

Rated 5 out of 5 stars

The service we received from Clockwork…

The service we received from Clockwork Removals was excellent. Shaun’s planning was carefully executed by a first class team, who were kind, helpful and professional at all times.
Moving house can be a stressful experience but the staff of Clockwork Removals make it as straightforward as possible.

2 June 2026
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Reply from Clockwork Removals and Storage

Thank you, we really appreciate this feedback.

Rated 5 out of 5 stars

Professional and Attentive Service

I've used Clockwork Removals twice for the storage and delivery of our commercial furniture from aboard, and both experiences have been excellent. The service was smooth, efficient, and completely hassle-free from start to finish.
Communication by email was always prompt, friendly, and professional. On both occasions, the delivery team arrived on time and were incredibly helpful throughout. They handled all of our furniture with great care while working efficiently, and even made sure that all packaging materials were removed and taken away, leaving everything tidy.

I would highly recommend Clockwork Removals to anyone looking for a reliable and professional removal and storage company, and I would not hesitate to use their services again in the future.

4 May 2026
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Reply from Clockwork Removals and Storage

Thank you so much for your continued loyalty, we really appreciate it.

Rated 5 out of 5 stars

Good moving experience

Sorted things really quickly and very helpful to get date organised on short notice. Arrived on time and efficient in moving everything to our new place.

20 May 2026
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Reply from Clockwork Removals and Storage

This is great to hear - thanks.

Rated 5 out of 5 stars

Great experience with this company…

Great experience with this company worked really hard and quickly and the guys were very friendly would definitely recommend this company if you’re moving house

20 May 2026
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Reply from Clockwork Removals and Storage

Thanks for the recommendation!

Rated 5 out of 5 stars

Really fantastic service!

Really fantastic service! I highly recommend James and his team. Their communication before the move was brilliant, always responding promptly, answering our many questions and going above and beyond to meet our requirements. On moving day, all the staff were friendly, polite, courteous and respectful of us, our property and our contents. Everything had to go into storage for 2 months which James organised and when we finally moved into our new home, which was 300 miles from our previous address, the lorry turned up on time and Kiska and Neil worked tirelessly to unpack everything for us. Again they were friendly, polite, courteous and nothing was too much trouble. They used carpet protectors and were so respectful. Moving house is stressful enough so to have such a fantastic, worry free service is invaluable. Highly recommended.

3 June 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

Highly recommended …

I had a great experience with clockwork removals, they lads arrived when stated got on with the job, dismantled my beds and all moved and packed back into new house by 4pm and beds built back up. Would highly recommend and well worth every penny!

29 May 2026
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Reply from Clockwork Removals and Storage

This is great to hear - thank you.

Rated 5 out of 5 stars

Great service from start to finish

I moved house recently with Clockwork and they were great from start to finish. James and Chelsea were super clear and helpful during the booking process and kept in regular contact leading up to and on moving day. Tony and Johnnie then arrived promptly and packed my one-bed flat with a speed, care and efficiency that was frankly frightening - the whole move was done in three hours and they were polite and friendly throughout. The whole process was as low stress as I can imagine a house move can get. Huge thanks to the team and would definitely recommend / use again in future.

3 June 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks - please don't hesitate to get in touch when you need us again.

Rated 5 out of 5 stars

I can’t rate this company highly enough…

I can’t rate this company highly enough if there were ten stars I would give them ten !
They made what was a very stressful move day better. From start to finish they were there to reassure me and support me.
From office staff to my removal guys thank you a very very happy customer.

29 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

We are delighted to hear this. Thanks so much for leaving us a review.

Rated 5 out of 5 stars

Our experience with Clockwork was…First Class

Our experience with Clockwork was professional and smooth. Josh helpfully priced up the quote and we couldn’t have asked for 2 better removal men on the day of the move.
Peter and Ryan were fantastic; very courteous, respectful and helpful and nothing seemed too much. We would not hesitate to use Clockwork again and we would request to use Peter and Ryan again. A big thank to you guys and to the whole team for making our move so easy!

22 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

It was our pleasure. Thanks so much for leaving us such a great review. You know where we are when you need us again.

Rated 5 out of 5 stars

Professional, efficient and friendly

Professional, efficient and friendly. From quote, to boxes collected, the whole team delivered a truly exceptional service. Thanks go particularly to Max and Kiska for all the heavy lifting! But also Neil, James, Chelsea and Josh. I highly recommend Clockwork and the team.

8 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

Mothers House Clearance

The team arrived on time , they cleared my mother’s home quickly and efficiently.
They were polite and hardworking, I would not hesitate to recommend them.

18 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation - we really appreciate it.

Rated 5 out of 5 stars

We would recommend Clockwork Removals…

We would recommend Clockwork Removals in Inverness. Boxes are delivered prior to removal. The members of staff were professional and handled all our items with care. They made what can be a stressful day into a very stress free enjoyable move.

26 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

This is really great to hear, thanks for the feedback.

Rated 5 out of 5 stars

I am writing to let you know how well…

I am writing to let you know how well Kiska and Gabriel performed during our move. Both were incredibly courteous, hard working and approachable. The 2 of them worked with pace and determination to get the job done. They are a credit to Clockwork Removals

22 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback, we really appreciate it.

Rated 5 out of 5 stars

Gary and Alan moved us from a 3rd floor…

Gary and Alan moved us from a 3rd floor flat (with no lift) today to our new flat. They were brilliant- friendly and helpful, nothing was too much bother. I would have no hesitation recommending Clockwork Removals. From the booking to the move their service (and cost) were excellent- thank you

27 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the great review - we really appreciate it!

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