I had a problem with my Climote control, the updated version I fitted in 2025. I rang customer support, spoke to Siobhan, who immediately passed it to their technical people. Turns out it was a te... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Climote is fantastic, clean and easy installation, easy to use, great system to control your heating and water, best part is the control of turning it on from the app on your mobile if not at home. Af... See more
I can not speak more highly of Martin from Climote who gave an excellent customer experience to my Dad. My Dad is 81 and by his own admission not very technical. Martin went above and beyond out of ho... See more
I am elderly- nearer 90 tha 80-and slowing up and not at all competent at following printed consecutive instructions. So imagine my relief when I heard first off a cheerful human voice. And that lady... See more
Company details
Written by the company
Climote – Smart, Reliable, and Energy-Efficient Heating Control Climote makes home heating simple, smart, and efficient. With an easy-to-use app, you can remotely control your heating from anywhere, ensuring comfort while saving on energy bills. Customers love its reliability, long-term support (up to 14 years), and the hassle-free installation process. Our dedicated customer support team is always ready to assist, and we continuously improve our software to keep your system running smoothly. Join thousands of satisfied users who trust Climote for smarter heating control. ⭐⭐⭐⭐⭐ Upgrade today or share your 5-star experience!
Contact info
Buttercrane Lane,, A91R654, Dundalk , Ireland
- +353429395020
- Support@climote.com
- www.climote.ie
4.7
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Super quick response and at the weekend…
Super quick response and at the weekend too. Wasn’t expecting to hear back until Monday. Really comprehensive assistance and suggestions as to what the issues may have been causing our heating problem.
25 January 2025
Unprompted review
Reply from Climote
Hi Amanda,
Thank you for your wonderful review! We're so glad we could assist you quickly and over the weekend when you needed it most. Providing comprehensive support and troubleshooting is something we take pride in, and it’s great to hear that you found our assistance helpful.
If you ever need anything else, we’re always here to help. Thanks again for your support!
Best regards,
The Climote Team
Great product, highly recommend!
We've had Climote for 10ish years. It's a simple, affordable solution. The basic functions are completely user friendly and straight forward. In fairness, we probably aren't using the system to it's full potential! We're actually out of town for the Bank holiday right now and I forgot to turn off the heating, I just went into the app and flipped it to holiday mode, so it'll turn off now and be nice and toasty when we get home on Sunday! Great product, highly recommend.
30 January 2025
Unprompted review
Reply from Climote
Hi Jessica,
Thank you for your fantastic review! We're delighted to hear that Climote has been a simple, reliable, and affordable solution for you over the past 10 years. It’s great to know that Holiday Mode came in handy while you were away—exactly what Climote is designed for!
If you ever want to explore more features to get even more from your system, we’re always happy to help. Enjoy the rest of your trip, and thanks again for the high recommendation!
Best regards,
The Climote Team
Customer service ✅
Customer service ✅
Response to query (quick and easy) ✅
Love product and use every day ✅
Very happy customer since 2013 ✅
22 January 2025
Unprompted review
Reply from Climote
Hi Ciara,
Thank you for your fantastic review! ✅ We're thrilled to hear that you've been a happy Climote customer since 2013 and that you love using the product every day. Providing quick and easy support is what we strive for, and it's great to know we’ve met your expectations!
We truly appreciate your loyalty and support. If you ever need anything, we’re always here to help!
Best regards,
The Climote Team
Top Class immediate response during…
Top Class immediate response during recent power cut that affected my heating system.
27 January 2025
Unprompted review
Reply from Climote
Dear Deirdre,
Thank you for your kind words! We're so pleased that our team could provide a top-class, immediate response when you needed support during the power cut. Ensuring your heating system runs smoothly is our priority, and we’re always here to help.
Thanks again for your support!
Best regards,
The Climote Team
Great customer care
Have used Climote for the past 10 years and even though my warranty was 8 years out of date, I still received excellent customer care and in partIcular, I would mention Sarah. She was quick to respond and very helpful.
27 January 2025
Unprompted review
Reply from Climote
Hi Mary,
Thank you for your kind words and for being a loyal Climote customer for 10 years! We're delighted to hear that Sarah provided you with quick and helpful support, even after your warranty had expired.
At Climote, we believe in going the extra mile for our customers, and it's great to know you had such a positive experience. If you ever need anything, we’re always happy to help!
Best regards,
The Climote Team
Long time user & satisfied customer
I have been a climote user for 10 years + I find the product very user friendly and an absolute must for a busy family. On the rare occasions that I've needed to contact customer service the response has always been speedy and very satisfactory. I highly recommend the climote product and service.
20 January 2025
Unprompted review
Reply from Climote
Hi Valerie,
Thank you for your 10+ years of loyalty to Climote! We're delighted to hear that you find it user-friendly and essential for a busy family—that’s exactly what we designed it for.
It’s also great to know that whenever you needed support, our team responded quickly and satisfactorily. We truly appreciate your high recommendation and look forward to continuing to support you!
Best regards,
The Climote Team
Climote customer support
We had run into an issue with log in/access to our Climote device. The customer service and speed of response was excellent. I am posting my response to the agent I dealt with; “Firstly can I say a huge thank you. Following your emails, my husband and I have now completely sorted both our app and device issues within minutes. Secondly, can I congratulate you and Climote on your excellent level of customer service. I genuinely didn’t appreciate such a speedy response but I am extremely grateful for the same, especially given the weather due over the next few days. Lastly, to receive support out of hours demonstrates your commitment to your customers.”
23 January 2025
Unprompted review
Reply from Climote
Thank you for your fantastic review! We're so pleased to hear that our customer service and quick response made a real difference for you and your husband. Ensuring you can access your Climote seamlessly—especially with colder weather ahead—is exactly why we're here.
Your kind words about our out-of-hours support and commitment to customers mean a lot to us. If you ever need assistance again, we’re always happy to help!
Best regards,
The Climote Team
Highly Recommended
Always quick to respond to queries. A very professional level of service.
We would recommend climote.ie to anyone looking for an efficient and easy way to control central heating.
28 January 2025
Unprompted review
Reply from Climote
Hi John,
Thank you for your high recommendation! We're delighted to hear that you've found our service quick, professional, and efficient.
Providing an easy and reliable way to control home heating is what we strive for, and it's great to know we've met your expectations. If you ever need anything, we’re always happy to help!
Best regards,
The Climote Team
Climote- Great Service and Support
I recently had an issue connecting to my Climote unit from the my Mobile phone app , meaning that I was not able to turn on my Heating from outside my home. I contacted Climote Support ( Sarah) and the issue was resolved same day.
I found the support was top class , response was fast and very clear . The issue was related to my email and not Climote or the mobile App. I would be lost without the Climote , as so handy to have this if I'm away. I can still control the heating and return to an nice warm house.
Again great support from Climote team and it really is a great product that has always worked for me.
John from Dublin
27 January 2025
Unprompted review
Reply from Climote
Hi John,
Thank you for your 5-star review and for sharing your experience! We're delighted to hear that Sarah provided you with top-class support and was able to resolve your issue the same day.
It’s great to know that Climote continues to be an essential part of your home, allowing you to control your heating remotely and always return to a warm house. We truly appreciate your recommendation and your continued trust in Climote!
If you ever need anything, we’re always happy to help.
Best regards,
The Climote Team
Customer Service
I asked a question on a sunday not expecting to receive a reply and Sarah who couldnt be more helpful, replied and sorted my issue within an hour. Fantastic.
26 January 2025
Unprompted review
Reply from Climote
Hi Barry,
Thank you for your fantastic review! We're so pleased to hear that Sarah was able to assist you so quickly—especially on a Sunday! Providing fast and helpful support is something we pride ourselves on, and it’s great to know we met your expectations.
If you ever need anything, we’re always happy to help!
Best regards,
The Climote Team
Climote Emergency Team responded straight away and were incredibly helpful
My mother Mary is 73, lives alone and was really worried about a system error as it is very cold but the Climote Emergency Team got back to her straight away on a Sunday and we're really helpful in sorting out the issue. Sarah was really friendly and considerate which makes a big difference, thank you!!
26 January 2025
Unprompted review
Reply from Climote
Dear Kate,
Thank you for your wonderful review! We're so glad that our Emergency Team was able to assist your mother quickly and on a Sunday, especially during the cold weather. Ensuring peace of mind for our customers is a priority, and we’re delighted that Sarah’s friendly and considerate support made a difference.
If your mother ever needs assistance again, we’re always here to help!
Best regards,
The Climote Team
Purchase and DIY replacement of heating control unit
Very helpful and efficient. Answered all queries promptly.
22 January 2025
Unprompted review
Reply from Climote
Dear Michael,
Thank you for your review! We're glad to hear that you found our team helpful and efficient, and that your queries were answered promptly.
If you ever need any further assistance, we’re always happy to help. Enjoy your new heating control unit!
Best regards,
The Climote Team
Great product, great support
I've been using Climote for over 14 years. The product is fantastic, great functionality and easy to operate either online or directly. We've had virtually no issues during that time but when we need support, they're always in touch within 12 hours.
24 January 2025
Unprompted review
Reply from Climote
Dear Eugene,
Thank you for your 14 years of loyalty to Climote! We're thrilled to hear that you've found the product to be fantastic, with great functionality and ease of use both online and directly. It's wonderful to know that you've experienced virtually no issues during this time, and that our support team has been responsive within 12 hours when needed.
Your satisfaction is our priority, and we truly appreciate your continued trust in Climote. If you ever need assistance, we're always here to help.
Best regards, The Climote Team
Climote hub went completely dead
Climote hub went completely dead. Contacted customer care and they offered me new unit for half price. Asked why unit stopped working but couldn't give me an explanation just said it shouldn't but it was out of warranty. The unit is only 5 years old. Did not get new unit off them. Changed system altogether.
27 September 2024
Unprompted review
Reply from Climote
Dear Keith,
My name is Sarah from climote support. I am writing to sincerely apologise for the inconvenience you experienced with your Climote hub. We deeply regret that we were unable to provide a satisfactory explanation at the time.
Since your review, we have revitalised our support team to offer unparalleled customer service. We are committed to ensuring that such issues are addressed more effectively in the future.
If there is anything we can do to assist you further or if you have any lingering concerns, please do not hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
AVOID AT ALL COSTS!!!!!
AVOID AT ALL COSTS!!!!!
Shocking service. DO NOT USE!
Called 4 days in a row to get a problem with their IT sorted. They promised to call back same day each time and nothing!
AVOID AT ALL COSTS!!!!!
1 May 2024
Unprompted review
Reply from Climote
Dear Niall,
Sarah here from climote support. I am writing to sincerely apologise for the inconvenience and frustration you experienced in May 2024 due to our lack of response. At that time, we were not adequately monitoring our social media channels, which was a significant oversight on our part. We deeply regret that this led to your concerns not being addressed promptly.
Since then, we have revitalised our support team to offer unparalleled customer service and have implemented robust social media monitoring to ensure timely responses. We are committed to ensuring that such issues are addressed more effectively in the future.
If there is anything we can do to assist you now or if you have any lingering concerns, please do not hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
Very bad customer service
Very bad customer service, the unit is not working after 2years, and technical support, Martin, would not even listen to what you are saying. No heating on, and only solution replace the unit! So basically looking for more money off you. No thanks, I am moving on from this. Unbelievable!
21 February 2024
Unprompted review
Reply from Climote
Dear Dovile Lee,
Sarah here from climote support . I am writing to sincerely apologise for the inconvenience and frustration you experienced with your Climote unit. We deeply regret that our technical support did not meet your expectations and that our proposed solution was unsatisfactory.
It is clear that our response did not align with our commitment to customer satisfaction. We understand that simply suggesting a replacement without thoroughly exploring other solutions can be disheartening.
Since your experience, we have revitalised our support team to offer unparalleled customer service. We are now more focused on listening to our customers' concerns and providing comprehensive solutions tailored to individual situations.
We understand that you have decided to move on from Climote, but if there is anything we can do to address your concerns or assist you further, please do not hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
Doesn't work and no customer support.
Doesn't work and no customer support.
2 February 2024
Unprompted review
Reply from Climote
Dear Brian,
Sarah here from climote customer support. I am writing to sincerely apologise for the difficulties you encountered with your Climote unit and the lack of customer support you experienced in February 2024. We deeply regret that we did not meet your expectations during that time.
Since your review, we have revitalised our support team to offer unparalleled customer service. We are committed to ensuring that such issues are addressed more effectively in the future.
If there is anything we can do to assist you now or if you have any lingering concerns, please do not hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
These sold me a unit on 24 Nov now I…
These sold me a unit on 24 Nov now I can’t get through I think they have gone bust Paul
27 November 2023
Unprompted review
Reply from Climote
Dear Paul,
My name is Sarah from climote support. I am writing to sincerely apologise for the difficulties you experienced in November 2023 when trying to contact us after purchasing a unit on the 24th. We understand how frustrating it must have been not to receive a response, leading to concerns about our company's status.
At that time, Climote Limited was undergoing significant restructuring, which regrettably affected our communication channels. We acknowledge that this led to a lapse in customer service, and for that, we are truly sorry.
We are pleased to inform you that new investment has been secured, and we are committed to continuing to support our customers. Our customer support services are fully operational, and we are dedicated to providing the assistance you need.
If you still require support with your unit or have any other concerns, please do not hesitate to reach out to us at +353 42 939 5020 or via email at info@climote.com. We are here to help and would appreciate the opportunity to address any issues you may have.
Once again, please accept our sincerest apologies for any distress caused.
Best regards,
The Climote Team
No longer works....
No longer works....
Sent support an email about app connectivity issues and they told me this is a known issue and no date could be given, when this will be resolved.
Upon further research, it was reported, that this company has appointed liquidators (Source: Irish Independent on 20/10/2023)
Not having high hopes, that this will ever be working again.
20 November 2023
Unprompted review
No longer works. Terrible Customer Service.
Used to work fine but has been terrible for the past few months. Can't communicate with the controller via the app. There is a constant network error on controller. Terrible Customer service. They told me to reset with the small black button on the bottom even though I had made it clear in my initial mail that I had tried that numerous times. They now ignore any contact I try to make. It's been months. Will not be renewing!
14 November 2023
Unprompted review
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