CleverFiles Reviews 

477
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness in recovering lost or corrupted data, often succeeding where other tools failed to retrieve important files. Many people found the user experience simple and easy to navigate, even for those without technical expertise. The customer service and staff are frequently commended for their professionalism, patience, and providing prompt, helpful support, making interactions pleasant and productive. However, some customers also noted that the product did not always work for them, or failed to recover all desperately needed files. A few other people also felt that the recovered files sometimes lacked original structure or metadata, or that the software itself encountered activation issues.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often describing it as a lifesaver for data... See more

User experience

Users describe positive interactions with the user experience, often highlighting the software's ease of use... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting fast, professional, and... See more

Staff

People report positive experiences with staff, highlighting their responsiveness, professionalism, and... See more

Service

Customers had positive experiences with service, often praising the quick and responsive support team.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Now this program for Mac is top notch. I have had it in various versions for years and have always found it to be the best of a lot of apps that claim to do the same functions. I recently had a cata... See more

Rated 5 out of 5 stars

CleverFiles WORKS! Tried VLC and HandBrake, got nowhere. Uploaded the 4GB file that had been corrupted (I think power drop at some point in the recording) along with a smaller file that was uncorrupte... See more

Rated 5 out of 5 stars

ui is great. and most importantly, MANAGED TO RECOVER MY FILES!!! that i deleted via a Mac off an SSD and emptied the recycle bin. no files were corrupted and the recovery process for 200gb of footage... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

477 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(477)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The update to version 6 failed

The update to version 6 failed. My license was no longer accepted, so only the basic license was valid, even though I had the lifetime license. Using the documented purchase receipt for my licenses on the CleverFiles platform, the support team at Disc Drill and cleverFiles resolved the problem quickly and accommodatingly.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Disc Drill is amazing!

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due to user error (ie I didn’t read any instructions), Disc Drill support staff reviewed my log file and instructed me to use the correct mode (Advanced Camera Recovery Mode). Disc Drill works! It’s difficult to convey the relief that Disc Drill afforded me when I saw the full video file recovered. Highly recommended!!!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

The help I recieved

The help I recieved by my customer supporter David was excellent. He understood that I was computer stupid, and managed to guide me through giving him the information he needed to get me working again. Customer support needs not just the knowledge to deal with a computer problem, they need to deal with people, David was great.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I accidentally purchased the product…

I accidentally purchased the product twice. The automated help desk told me the response would be over a week before we'd hear back from anyone. The support team contacted me within 30 minutes and started the refund immediately!!

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Failed when needed the most

Bought this a while ago and it’s never been helpful. The app constantly pushes you to pay more, even after you already bought a subscription. When I actually needed it, it said my subscription expired. Total scammy experience. There are free tools out there that work way better. Don’t waste your money

28 June 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

Thank you for your feedback. Just to clarify, Disk Drill isn’t a subscription-based product. It's a one-time purchase, and users only pay again if they choose to upgrade to a major new version without having bought Lifetime Upgrades. We're sorry if this caused confusion. Please feel free to reach out to our team at help@cleverfiles.com and add "Attn. David" to the subject line, we’d be happy to review your case and help resolve any issues.

Rated 5 out of 5 stars

Disk Drill PRO is a great product and…

Disk Drill PRO is a great product and has rescued me on more than one occasion when files have been lost. I paid extra for the lifetime upgrades and - v.6 has just been released. The upgrade from my v.5 was easy. Response from customer service is very quick. Highly recommended.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience!!!

What a great experience!!!! CleverFiles took care of this longtime user on the upgrade on my mac! I totally trust their product to the fullest! Now I can recover my files!!!!!! :). 5 STARS!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

While on vacation i started having…

While on vacation i started having issues with my OSMO Pocket 3. This ended up causing me to lose all of my files. This led me to doing a bunch of research and I ended up emailing disk-drill / clever files about their go pro recovery and if they think it would work for my camera. What they sent me ended up being a new beta they are developing for a wider range of cameras. Using this I was able to recover nearly 90% of my lost data with minimum corruption. I would recommend this company to anyone.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Product to Recover CR3 files!

Great Product to Recover CR3 files!
I had wonderful experience to recover 700+ CR3 files from a formatted SD card. This is the first time I was using the Disk Drill. The online support provided very efficient service to help me through all the steps needed all the way through. Strongly recommended this product and company!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Best disk recovery software for MacOS

Best disk recovery software for MacOS. It always saves me whenever I am in trouble without failure. The customer service is awesome too. They responded quickly and helped my case professionally. Don't waste your money on other solutions. This is just the best.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Disk Drill has saved my behind twice…

Disk Drill has saved my behind twice already this year! I'm blown away by how effortless it is. With other recovery software, I would be so nervous about whether or not I'll get my files back, but with Disk Drill, I already know I'll be able to get all my files back, so I don't even break a sweat if I accidentally delete files

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Thank you thank you thank you!!

What others wanted to charge me $40-70 USD to repair, they did for free. And when my file was above their file size limits, they went above and beyond to help me. Memories that I thought I lost forever were restored. You can't put into words how thankful I am!!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Really helped me with recovering…

Really helped me with recovering videos. If you cant recover videos at FIRST, reach to the support chat via email, they will help you with some tips and tricks. I recovered some videos for an influencer from my camera sd card. Worth every penny

14 May 2025
Unprompted review
Rated 5 out of 5 stars

saved corrupted video

I had corrupted an MP4 file and saw this site from some redditors, so I decided to try it. Recovered my file but had issues with audio. I went to support and they fixed the audio issues as well. All in all, was a great experience and would definitely recommend others with similar issues to try their service.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Drill disk saved me for sure

Drill disk saved me for sure. My camera card got deleted by accident at a photography workshop recently. My daughter’s PROM pictures were lost until I tried Drill Disk! Recovered everything! The software was extremely easy to use and will keep it handy. Highly recommend this product!

2 May 2025
Unprompted review
Rated 5 out of 5 stars

I've used Disk Drill in the past

I've used Disk Drill in the past, and when I needed to recover some files deleted by a departing employee, I discovered that I needed to upgrade my software to run on a newer computer. The folks at CleverFiles helped me with the process of verifying my past purchase and gave me a great discount for being a long time customer. I was able to successfully recover the deleted files on a MacBook.

27 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look