CleverFiles Reviews 

474
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the product's effectiveness in recovering lost or corrupted files, even from severely damaged drives or after accidental deletions, making it a reliable solution for data retrieval. Many users praise the software for its user-friendly interface and ease of use, noting that it simplifies complex recovery processes for individuals without extensive technical expertise. The customer service consistently receives high marks for being professional, patient, and responsive, often going above and beyond to assist with specific recovery challenges and provide timely support. However, some customers reported issues where the software incorrectly identified drives as read-only, preventing file saving, or failed to recover specific crucial files despite showing them as available. A few other people also felt that the product did not work for them at all, leading to frustration and the need to seek alternative recovery methods.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often describing it as a lifesaver for data... See more

User experience

Users describe positive interactions with the user experience, often highlighting the software's ease of use... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting fast, professional, and... See more

Staff

People report positive experiences with staff, highlighting their responsiveness, professionalism, and... See more

Service

Customers had positive experiences with service, often praising the quick and responsive support team.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Now this program for Mac is top notch. I have had it in various versions for years and have always found it to be the best of a lot of apps that claim to do the same functions. I recently had a cata... See more

Rated 5 out of 5 stars

CleverFiles WORKS! Tried VLC and HandBrake, got nowhere. Uploaded the 4GB file that had been corrupted (I think power drop at some point in the recording) along with a smaller file that was uncorrupte... See more

Rated 5 out of 5 stars

ui is great. and most importantly, MANAGED TO RECOVER MY FILES!!! that i deleted via a Mac off an SSD and emptied the recycle bin. no files were corrupted and the recovery process for 200gb of footage... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

474 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(474)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

12,000 pictures and 800 videos saved.

12,000 pictures and 800 videos saved.
Worth every penny - i would have paid someone else the same money if not more to do it for me. I have had bad luck with hard drives and micro sd cards. this software gives me peace of mind.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Drone Footage Retrieved

I am not an I.T experienced person at all, but this software with literally 2 button pushes after software download was all that was required. I retrieved 50GB of Drone Footage off an SD card I had deleted in full. Took about 30mins. Bargain price if you need your data back in my view.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

CleverFiles allowed me to recover over…

CleverFiles allowed me to recover over 500gb of data from a damaged external drive. Without the software I couldn't even see the file structure. After trying the demo (which showed me the files were still there), I gladly paid for the pro version and recovered the files over several hours. Highly recommended!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great support

I created my own problems that the CleverFiles support helped me solve. I feel happy with both version 6 Pro and fantastic support.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam Artist

Showed the files as available to recover. After paying, the files were not recoverable. This company uses bait and switch to get your money.

11 September 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

We’re sorry to hear about your experience. Disk Drill never intends to mislead. Our free version always lets you preview recoverable files before purchase and only files that show a full preview are guaranteed to be recovered.
Your feedback is important to us and we’d like a chance to turn this around for you, so please contact us at help@cleverfiles.com and add "Attn. David" to the subject line.

Rated 5 out of 5 stars

Super fast support

The product we're using (Disk Drill) is excellent for data recovery.
Experiencing a difficulty today, we contacted CleverFiles support and they helped super quickly!
They're professional and kind.
Thanks!

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Lies about readonly D:drive/Meaningless file names

DO NOT USE/BUY
Not clearly stated that only up to 100MB are free at the beginning
6 hours later... £70 charge for upgrade
Folder names MEANINGLESS so can't search for smaller MB amount
Sucked it up, put it down to experience, paid money only to find DiskDrill...
INCORRECTLY said D:drive read only SO WOULDN'T SAVE FILES
Wasted more time with CMD DISKPART - but there was nothing wrong with it D:drive was not readonly
Used Recuva instead, search filters for date, type of document etc before you search... recovered specific documents in 30 minutes FOR FREE
NO REFUND possible with Not cleverfiles rdiskdrill ip off
DISK DRILL was the only thing that DIDN'T WORK in all of this.

15 September 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

Thank you for sharing your experience. We’re sorry Disk Drill didn’t meet your expectations. We would love to review your case and help resolve this. Please reach out to our support team at help@cleverfiles.com and add "Attn. David" to the subject line. We’ll gladly investigate and see what we can do to make this right.

Rated 5 out of 5 stars

Highly Recommended

I am extremely happy with the kind of assistance and support from this group. I was able to utilize the video which was accidentally corrupted while recording.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Experience from on July 7, 2021

George R. was able to answer my questions clearly about Disk Drill update, gave me the link for the update to the current version at that time. And he also notified and gave me life time access to their software, including future upgrades, as far as I have understood.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

It works and is completely FREE!

I was sceptical if this would work or not, and if it did, I thought it might add a watermark or ask me to pay at the end, but it actually worked as advertised and is completely FREE! Thank you. This tool is a lifesaver for recovering corrupted video files.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

'Ol Reliable

I hope I never have to use this service again (to repair a corrupted flash drive, which was so worrisome in the moment), but I would love to use this service again! I'm so glad I found Disk Drill. I did watch a YouTube video for some guidance along the way, mostly because the lingo is a bit foreign to me. However, the software is easily downloadable. There is a clean interface, clear progress status, and great outcome. I did have to do some minor digging through the recoverable files but I am simply glad they were recovered. Great customer service as well; I had a minor question regarding the process: I received an automated response first to confirm that my question was received, and a personalized response near minutes later that answered my query. So glad I found this company/service. They are my new 'ol reliable.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you very much for your very quick…

Thank you very much for your very quick response. I received the email with the key, and I entered it into the new download. It was immediately recognized, and Disk Drill started retrieving the lost files on my hard drive that I had to reformat after I was hacked, and my computer was frozen. Thank you again.



Rev Dr William Griffith Jr.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

The update to version 6 failed

The update to version 6 failed. My license was no longer accepted, so only the basic license was valid, even though I had the lifetime license. Using the documented purchase receipt for my licenses on the CleverFiles platform, the support team at Disc Drill and cleverFiles resolved the problem quickly and accommodatingly.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Disc Drill is amazing!

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due to user error (ie I didn’t read any instructions), Disc Drill support staff reviewed my log file and instructed me to use the correct mode (Advanced Camera Recovery Mode). Disc Drill works! It’s difficult to convey the relief that Disc Drill afforded me when I saw the full video file recovered. Highly recommended!!!

2 July 2025
Unprompted review

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