Clements Worldwide, a Gallagher Company Reviews 

5,689
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 547 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the insurance process seamless and pleasant. Many people highlight the excellent customer service, noting that agents are informative, patient, and dedicated to finding the best solutions. Reviewers also appreciate the competitive pricing and the overall efficiency of the service, often receiving quotes and policy documents in a timely manner. However, some customers also noted issues with communication, experiencing slow and inconsistent responses that led to frustration and a feeling of neglect. A few other people also felt that the insurance was too expensive, especially after policy changes or when compared to other providers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and professional... See more

Price

Reviewers mention positive feedback about price, with many finding the rates to be competitive, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always Francesca with Clements is a pleasure to deal with. We have two cars and two motorcycles insured with them. Francesca is professional and very responsive when doing the renewals. The ren... See more

Company replied

Rated 5 out of 5 stars

Federica was patient and explained everything to me on Italian car insurance and how it worked. I initially contacted this website before I moved to Italy so had some insight into the insurance. The b... See more

Company replied

Rated 5 out of 5 stars

It was my first time buying car insurance in Italy, which can be quite challenging. Fortunately I had Federica, who answered my many questions and guided me through the process with ease, can’t thank... See more

Company replied

Rated 5 out of 5 stars

Excellent service, speedy reply and a very competitive rate. Emails were answered within minutes, the one phone call was very courteous and expeditious. Barbera, the senior international account handl... See more

Company replied


Company details

  1. Insurance Broker
  2. Accident Insurance Company
  3. Auto Insurance Agency
  4. Business Insurance Company
  5. Health Insurance Agency
  6. Renter's Insurance Agency

About Clements Worldwide, a Gallagher Company

Written by the company

Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.

Flexible coverage for all facets of life abroad, including:


Family packing

Our team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.

Serving Our Customers the Gallagher Way

How do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.


Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.


Locations

Washington, DC

1220 L Street NW, Suite 1200
Washington, DC 20005
P:  +1.800.872.0067 or +1.202.872.0060
info@clements.com


London, UK

The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
P:  +44(0) 33 0099 0104
europe@clements.com


Dublin, Ireland

Alexandra House
15 Parkgate Street,
Dublin 8,
D08 W866, Ireland
P:  International: +353 1 9645098, In Ireland: +1800-44-99-33
ireland@clements.com


Gibraltar

Unit 243.01
World Trade Center
6 Bayside Road
Gibraltar, GX11 1AA
P:  +00350 54716000
europe@clements.com


Woman leaning out of a car

Clements Worldwide: Putting Expats First Since 1947

Written by the company

Live and Work Abroad with Peace of Mind
Get customized insurance solutions that other agencies can’t provide you with through our unique experience, customer-first approach and access to global insurance markets. No matter your location or situation, we’re here to help and keep your best interests at heart.
Protect Your Business’s Assets, Employees and More with Clements
When operating internationally, protecting both your business and your employees is non-negotiable. Clements can insure everything from vehicle fleets, cargo and commercial property to employee benefits, kidnapping and ransom insurance, and more. That way, you can help mitigate harm for your most valuable business assets.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,689)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competence and expediency stood out

Competence and expediency stood out. Almost no wait time when I called in. The issue was forwarded to the right person right away and resolved over the phone. The follow-up email was received right away and everything was taken care of without delay.

5 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Brian, that’s exactly the kind of experience we aim to deliver. From quick connection to getting things resolved on the spot and followed up right away, it’s great to hear everything moved smoothly for you. We’re glad to have you with us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Knowledgeable agent that was able to…

Knowledgeable agent that was able to answer my questions and find the right coverage for my situation.

5 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

It’s great to know you felt confident in the guidance provided. Helping clients get clear answers and the right coverage for their situation is exactly what our team aims for. We appreciate the opportunity to support you.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Teider Rivera provided great assistance…

Teider Rivera provided great assistance in updating some scheduled items to our property policy and adding transit coverage, since we are moving to a different Post overseas.

5 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Starting a policy with updates like this can sometimes feel complex, so it’s great to hear everything was handled smoothly. We’re glad Teider was able to assist with your property changes and add the right coverage for your move overseas. We appreciate you trusting us with your insurance needs.

Gallagher, formerly Clements

Rated 5 out of 5 stars
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Jon, quick responses paired with dependable service make all the difference, and we’re glad that came through for you. We truly value having you with us.

Gallagher, formerly Clements

Rated 4 out of 5 stars

Liability Insurance in the EU

Wish you have Liability Insurance coverage in the EU for expats on their US license plated car.

4 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Dear Elizabeth, we’re sorry we weren’t able to support you with liability coverage in your specific country, and we understand how important that is.

We do offer liability insurance in select countries across Europe, including options for expats with U.S.-plated vehicles. In those locations, coverage can typically be provided for a limited period while transitioning to local registration, and it continues seamlessly once local plates are obtained. Unfortunately, availability does vary by country, which may have impacted your experience.

If your situation changes or you move to a country where this coverage is available, we’d be happy to explore options with you. We appreciate the opportunity to have assisted you.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Great customer service and…

Great customer service and communication-

28 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Giovanna, it’s wonderful to hear that the team’s communication and support made a positive impression. We’re glad to have you with us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Smooth process, great account handler

Francesca was prompt, helpful and professional. This is the second time we’re getting Clements insurance. We have not gone through the claims process just yet, but so far, so good.

3 June 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Sabina, it’s always a great sign when clients choose to come back to us. We’re glad Francesca made the process smooth again and provided the prompt, professional support you expected. If you ever do need to go through a claim, our team will be there to assist you every step of the way. We truly value your continued business.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Very friendly and competent personnel

Very friendly and competent personnel. Fast in answer questions and contract finalizing. Thank you

3 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Rolf, it’s great to hear you found the team both friendly and knowledgeable. Fast responses and smooth handling from start to finish make all the difference, and we’re glad that came through. We truly appreciate your business.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Prompt and professional

The one who assisted me, Ms. Federica Francesca Bonavota is very prompt and professional. I was able to get my insurance in a matter of less than an hour.

Thank you.

3 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Ruz, it’s great to hear how quickly everything came together for you. Getting coverage set up in under an hour with clear, professional support is exactly the kind of experience we aim to deliver. We’re glad you chose us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Relevant and reliable information in a…

Relevant and reliable information in a timely manner.

3 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Sherriann, having timely, dependable information is so important. We’re glad our team could provide clear guidance when you needed it. We’re grateful you chose us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Swift and helpful

Swift and helpful

3 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Andy, quick, helpful support makes all the difference, and we’re glad that was your experience. We appreciate you being a customer.

Gallagher, formerly Clements

Rated 5 out of 5 stars
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Ladi, love hearing this. We’re glad that our fast, friendly service stood out in your experience and appreciate you choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Quick and reliable

Quick, relaiable, also in case of accident.

3 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Ben, it’s great to hear you found our team both reliable and responsive, even when it matters most. Providing consistent support, including during claims situations, is exactly what we strive for. We’re glad you chose us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Adam Miller was very helpful in…

Adam Miller was very helpful in refining my quote for property insurance. He was responsive and informative. Thank you!

26 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Kai, it’s great to hear Adam was able to fine‑tune your insurance quote and provide clear, timely guidance along the way. Helping clients make confident decisions with the right information is what we aim for. We’re grateful you chose us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Quick to respond

Quick to respond, constructive and clear. Exactly what good service should be.

1 June 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

We love to hear this. Clear, helpful guidance delivered quickly is what our team strives for every day. We appreciate you sharing this with us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Quick response

Federica and Aurora helped me with my new insurance for my car. Great and kind as always. Thanks!

29 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Caro, we’re glad Federica and Aurora could provide the kind, responsive support you’ve come to expect. Thanks so much for your continued trust.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Excellent!

29 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you Roxana! We love to hear about your outstanding experience. Thank you for choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Excellent, personalised customer service

Barbera Federica offered excellent customer service and was able to answer my queries and put my mind at ease. The payment options have given me a lot of flexibility. Thank you to Barbera and all the team!

28 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Rose, it’s lovely to hear how well supported you felt throughout the process. We’re glad Federica was able to answer your questions clearly, put your mind at ease, and offer flexible payment options that worked for you. Many thanks for trusting us with your insurance needs.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Car Insurance

I had an excellent experience with Francesca at Vittoria Assicurazioni. She was professional, knowledgeable, and very helpful throughout the entire car insurance process. She explained everything clearly, answered all my questions with patience, and helped me find the best coverage for my needs.

Her customer service was outstanding, and she made the whole experience smooth and stress-free. I highly recommend Francesca to anyone looking for reliable and friendly insurance assistance. Thank you for the great support!

28 May 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Silvatore, this is great to read. We’re so glad Francesca could guide you through the process with clarity and care, making everything feel straightforward and well supported. Your recommendation means a lot to the entire team. Much appreciated.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Barbera Federica - highly professional

Barbera Federica dealt with my payment renewal professionally and promptly followed up with email documentation.

18 May 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Rachel, it’s great to know your renewal was handled smoothly and with care. We’re glad Federica ensured everything was managed professionally and followed through with the documentation without delay. Thanks for sharing your experience with us.

Gallagher, formerly Clements

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