Items ordered and shipped at the way to the west coast fairly quickly. Everything i ordered was of good quality and packaging was adequate for safe shipping, except for one threaded sprayer tip pipe b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love the stream clean machine. We bought the upholstery cleaner but when we use it, steam doesn't come out, only cleaning liquid. Shipping was very expensive too.
Company replied
Customer service was superb!!! And the floor machine was easy to unload, handle and operate for a woman in the business. Thanks Clean Freak for all my supplies you've provided to help me run my busin... See more
Company replied
all equipment was accounted for, nothing missing or damaged, no regrets on purchase, ease of use of equipment, makes my job faster and easier. the people I spoke to were very helpful. when deciding to... See more
Company replied
Company details
- Cleaning Products Supplier
- Industrial Vacuum Equipment Supplier
- Vacuum Cleaner Repair Shop
- Vacuum Cleaner Store
- Vacuum Cleaning System Supplier
Written by the company
CleanFreak offers secure online shopping for janitorial supplies, carpet cleaners, and floor maintenance equipment. We carry in stock flood restoration equipment, floor scrubbers, burnishers, carpet shampooers, air movers, and more.
Contact info
5109 N National Dr., 37914, Knoxville, United States
- 888-722-5508
- customerservice@cleanfreak.com
- www.cleanfreak.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Product is as not in stock
Product was not in stock
And I was not advised of this. I had to contact clean freak a couple of times to find out when I was going to get it. It Took several weeks.
22 February 2026
Reply from CleanFreak.com
We thank you for ordering with CleanFreak. We are glad that your product finally came back in stock and was received. Backorder dates can sometimes fluctuate, beyond or control. We hope that you have a wonderful day. KS455600 Ticket
the best ever
20 February 2026
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak! We appreciate your business!
Quality product delivered on time.
29 January 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Fast delivery and good price.
28 January 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
We had a very positive experience with delivery and quality of products.
We had a very positive experience with this company. In-stock items were shipped right away. Products arrived in good condition. Will definitely be using this site again for cleaning equipment and supplies needs in the future.
9 February 2026
Reply from CleanFreak.com
We thank you for your feedback! We thank you for ordering with CleanFreak!
Product selection
Product selection, ordering process and delivery was easy and quick. Overall great experience and would purchase from CleanFreak Again.
30 January 2026
Reply from CleanFreak.com
We thank you for your feedback! We thank you for ordering with CleanFreak!
They doing very well
They doing very well. Fast response. Is a trust Company. And definitely I’m happy with the service.
23 January 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak. We are happy to have helped you.
They backed up their product
They backed up their product. It worked like it was supposed to their customer. Service was excellent.
4 February 2026
Reply from CleanFreak.com
We were happy to have helped. We thank you for ordering with CleanFreak. Thank you for your feedback. We look forward to assisting you again.
Cleaner returned
Our company purchased an item from your store and we discovered that it was ordered in error. We contacted your company. We told them the situation And the process for returning it, getting instructions on how to return it, informing them of when it was shipped, following up with the arrival of the item was exceptional. The communication from the customer service department was amazing and we were able to return the item that we ordered. We highly recommend this company for any further purchases. Thank you so much for your courtesy.
13 January 2026
Reply from CleanFreak.com
We are happy to have helped you! Thank you for your feedback!
Product is always shipped out quick and…
Product is always shipped out quick and received With in a few days
14 January 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Machine works great,wand is not as good…
Machine works great,wand is not as good as a stainless truck mounts but we use our own, 500psi works good w/duel jet wand that we had on hand.
13 January 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak. We thank you for your feedback.
Ordered a part and I was sent the wrong…
Ordered a part and I was sent the wrong item but they did not miss a beat and sent the correct part right away. 5 Star!
23 January 2026
Reply from CleanFreak.com
We were happy to have helped you, Michael! We thank you for ordering with CleanFreak!
I needed parts for my machine and had…
I needed parts for my machine and had to contact CleanFreak to get the right parts. They got back with me quickly and I was able to order the parts from them. They sent the parts out quickly and they were exactly what was needed to get my machine back to work.
16 January 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak! Thank you for your feedback!
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak!
I received the item that I had ordered…
I received the item that I had ordered on time and intact.
1 January 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak. Thank you for your feedback!
First time I have ordered
First time I have ordered, a month from order date...Still haven't received my order... Not a great first impression. FYI over 30.00 delivery fee...Not happy
14 January 2026
Reply from CleanFreak.com
Hi Kary- It is Kathryn with CleanFreak. I know that we have talked multiple times about your order, that unfortunately seems lost in transit. I have ordered a replacement that will be shipped to you as soon as the special order is available, since we don't stock this in our warehouse. Once again, I am so sorry that this mishap happened unfortunately. I will send you tracking on the new order when I have it. CleanFreak CS
Easy to order still waiting for the…
Easy to order still waiting for the rest of order but know that I will receive it
13 January 2026
Reply from CleanFreak.com
Thank you for ordering with CleanFreak. The remainder of your order shipped today. 1Z4441Y00395321129 www.ups.com You can monitor this in transit starting tomorrow. ETA from our location to your's is about 2-3 business days. Have a great night!
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak!
Items ordered and shipped at the way to…
Items ordered and shipped at the way to the west coast fairly quickly. Everything i ordered was of good quality and packaging was adequate for safe shipping, except for one threaded sprayer tip pipe broke off at the threads during shipping.
8 January 2026
Reply from CleanFreak.com
Thank you for your feedback and for ordering with CleanFreak. We appreciate you calling in and allowing us to fix this. KS450690
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