Classmates.com Reviews 145

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

No notification, never use this site but 2-3x 3 months later I get charge $21.60 I called the bank said it was pending the smartmouth classmates worker said it was paid tough luck attitude. I have no... See more

Rated 1 out of 5 stars

I just received a paid bill for TWO years of subscription even though I forgot to cancel it. When I contacted them, I was met with the standard answer. I didn't receive advance warning of the withdraw... See more

Rated 3 out of 5 stars

I just want to add my 2 cents to the conversation here about grubby Classmates. For those of us who do not upgrade, Classmates has become a useless no man's land. Luckily, I have my yearbook, but it w... See more

Rated 1 out of 5 stars

It appears Classmates.com sends emails to clients and embeds hidden subscription fees into correspondences.  This business practice speaks to me that money is a very focused, desperate goal fo... See more

Company details

Information provided by various external sources

Find friends and high school alumni for free! Join over 50 million people who share memories, class reunion info, yearbook pictures, and more. Connect with old schoolmates on Classmates.com today


Contact info

1.3

Bad

TrustScore 1.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

They are providing an avenue for…

They are providing an avenue for members of the graduating class at my high school to stay updated on THOSE WHO PARTICIPATE AND ARE REGISTERED ON THE SITE.

My only complaint is that when one looks at the different high school yearbooks, the print is often too small to read--that's even for those of us who don't need reading glasses to see fine print accurately.

16 November 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we look forward to providing you with our services again in the future.

Rated 1 out of 5 stars

ZERO REFUNDS; TRUELY A SCAM

My profile states I have an account code of 24 month. Two years ago I enjoyed using Classmates when planning for a high school reunion. Classmates charged my financial institution $18.00 for what I thought was a manual renewal at one year. Classmates charged me $36.00 on September 24, 2021 that I did not authorize period. Twenty four months later on September 24, 2023, I was charged $96.00 a recurrent payment from September 24, 2021. ACCOUNT INFORMATION
Account type: 24 Month
Expiration date: September 24, 2025
Renewal option: Manual
I do not understand why a 24 account would last from 2021 to 2025, four years. There is NO WAY to cancel the subscription online. Other reviews state users called to cancelled their subscriptions; however, their account is never cancelled. I paid on Pay Pal; therefore, Pay Pal cancelled my subscrition from there. DO NOT DO BUSINESS WITH CLASSMATES, they are SCAM ARTIST. They are breaking Federal Trade Commission laws for recurrent payments.

24 September 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you : https://help.classmates.com/hc/en-us/requests/new

Rated 5 out of 5 stars

Quality of the print was really good

Quality of the print was good, the order was timely and Customer Service was great.

20 July 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we look forward to providing you with our services again in the future.

Rated 4 out of 5 stars

The annual is a good duplicate

The annual is a good duplicate, however, it is not a copy from the original copy. The copy is taken from someone's personal annual where people have written on the annual dedicated to that individual & it is visible.

14 August 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we look forward to providing you with our services again in the future.

Rated 1 out of 5 stars

The 1980

The 1980! Pike Delta York yearbook was very faded, I was very disappointed! I won’t recommend it to anyone else.

7 October 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Rated 5 out of 5 stars

I REALLY WANTED the 1960 year book…

I REALLY WANTED the 1960 year book because that was the year I graduated. All my yearbooks got left behind in my divorce.

7 October 2022
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we look forward to providing you with our services again in the future.

Rated 1 out of 5 stars

Piece of Crap

Apparently Classmates must have used a yearbook with a moldy cover to duplicate and sell. I was very disappointed with the horrible cover after paying so much to replace my missing yearbook. I’m glad I opted for a soft cover or I would be out of even more money😡

10 July 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Rated 1 out of 5 stars

I didn’t enjoy my reprint of my 1971…

I didn’t enjoy my reprint of my 1971 yearbook because I actually thought it would have been in color or exact copy of my yearbook. I think the book could have been a little more enlightened. Thanks for asking and I am sure if you ever come up with the yearbook much lighter I will definitely get another

6 October 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Rated 5 out of 5 stars

The book could have passed off as a original.

The year book I bought looked like it was printed jast as it was in 1978. Hard cover, binding well done. Very happy with my purchase.

3 August 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we look forward to providing you with our services again in the future.

Rated 2 out of 5 stars

Disappointed in quality

I ordered my Senior Yearbook. The pictures are obviously copies of the original and are not as clear as the original photos. Also, the book is a yellowish white instead of a true white that the original books were.

1 August 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Rated 1 out of 5 stars

All it is is a photocopy

All it is is a photocopy. Absolutely terrible. All the pictures are fuzzy!!

6 October 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Rated 3 out of 5 stars

The photographs in the 1974 yearbook…

The photographs in the 1974 yearbook were blurry.

9 June 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates and appreciate your feedback and look forward to sharing this helpful information with our team.

Rated 1 out of 5 stars

1960 Colville High School yearbook!

I ordered a 1960 Colville High School yearbook(skookums). You sent me a 1987 yearbook. I sent the 1987 back to you expecting that I would get the proper one back(1960). However that has not happened! You were only 27 years off! This happened several months ago. Please send me the correct yearbook or return my money please!

6 October 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Rated 5 out of 5 stars

I lost most of my annuals in a house…

I lost most of my annuals in a house fire so I was just so excited to get them back thank you

11 July 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and you are able to recover lost memories.

Rated 5 out of 5 stars

Just like my original

Just like my original. Enjoyed it.

6 October 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we look forward to providing you with our services again in the future.

Rated 1 out of 5 stars

This company is a cheating company

I received an offer for three months for $9. They never said a thing about an auto renewal. It was just supposed to be 3 months for $9! I received an email from PayPal that I had been charged $21.60 for an auto renewal. I did not sign up for this. I called Classmates.com, and they said they stand by their no refund policy and would not listen any further. They are cheats.

5 October 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you : https://help.classmates.com/hc/en-us/requests/new

Rated 5 out of 5 stars

I bought this for my sister in law who…

I bought this for my sister in law who was also my best friend since 4th grade through high school. She lost her yearbook in a house fire and cried when she got this I mailed to her!

29 March 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we are happy that we were able to help your sister recover memories.

Rated 1 out of 5 stars

A total waste of money

The print quality was terrible, looked yellow and blurry. The size was different. I felt that it was falsely advertised and way overpriced. Not worth the money at all

3 May 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Rated 2 out of 5 stars

The yearbook I got was a copy of one of…

The yearbook I got was a copy of one of my classmates books that had been stolen. It was filled with personal messages from her classmates. I contacted the person and she said her year books were in storage and had been stolen. I do not like having a copy of a yearbook with all the personal messages to someone else. Your price was also to high for what I got

6 October 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Rated 5 out of 5 stars

I ordered a West Haven Class Book for…

I ordered a West Haven Class Book for 1961 for a classmate who lost her book, I was very pleased with the reprint and she was very happy with the new book. thank you so much for opportunity to do this for a friend.

1 May 2023
Unprompted review
Classmates.com logo

Reply from Classmates.com

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we look forward to providing you with our services again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look