Clarksukoutlet Reviews 

I purchased £53 pounds worth of shoes (too good to be true) I asked for refund as I didn’t receive them they sent me £5.19 we did agree on 60% as I was fed up dealing with them ,never received the rest .The outlet was one of there factories advertised on FB.

Like others I have experienced the same issue with placing an order, taking a screenshot of the order number & then not receiving a confirmation email. The Clarks Outlet has taken £80 from my bank account but are now saying the order doesn't exist as they are experiencing system issues. It takes forever to get through to their call centre or a response to an email. They tell me the money 'should' be returned within 5-7 days. Hopefully this will be the case!

Dodgy dodgy dodgy !!! Do not bother wasting money with this outlet as they have no intention of sending your order ! They tell lies lies lies !!!

Worst service! I made one order on 07/11/23 (1000528519), but did not receive any confirmation letter. After placing the order, I immediately took a photo of the order. When I called the customer service line, they explained to me that there was non-existent order and I waited a week for the return of the frozen amount, in the light this money was in the pending transaction. I called them, sent them a letter with photos of the warrant, with a photo of the frozen amount of money on Clarks. And what was my surprise when I made a purchase on 17/11/23 (1000667130), everything is the same again. There is no warrant, but the money is on Clarks in a pending transaction. Having called the customer service on 20/11/23, they told me that this was my problem and that I should contact the bank. That Clarks is reserving money for a warrant that doesn't exist. At the same time, I made a purchase directly from my son’s account and paid with the same card. The order went through instantly. Clarks doesn't want to fix the problem, doesn't want to figure it out, but at the same time he also gives bad advice while holding onto the money. I have never seen such terrible service!!! This is my last time ordering something through them.

For the Clarks Outlet, please be careful for different websites. The one cause a lot of trouble and fraud is 'clarkseuoutlet.com' and C and J Clark International Ltd. The right one is 'clarksoutlet.co.uk', I have checked this on scam check website, it's genuine. So you need to be careful for which websites you place your order.

After reading a lot of negative reviews of shoppers experiences I was a little concerned about my order. I am very happy to say that I placed my order on Thursday and my boots arrived Saturday morning. They were the correct size and width and in perfect condition. EVRI kept me up to date with the delivery process.
I am very pleased 😀

I am very annoyed. I bought a pair of school shoes which were so narrow and pointy they were not a good fit. I had ordered based upon the free and easy returns policy. I followed the online instructions and went to the drop off Evri place that I use for all my online return stuff. I used the QR code emailed to me but it just kept producing my own address and was useless. Tehy attempted to scan the email barcode but that was no good either. I then visited Clarks store and they can't accept outlet / online returns. I tried to change the return method to Royal mail bt there are not options online so I called the customer service line within the opening hours. I was placed in a queue with very irritating music... 7 minutes later I had had enough. Nobody was answering me or giving me an option to have a call back. Nor did they say how long I would wait for an advisor. I have now emailed them but honestly this has wasted so much of my time. I do not feel the service if you can call it a service because so far there has been none, is acceptable. I will go elsewhere for online purchases after this. What a palaver just to return an item. The website is old fashioned and out of date. Considering the price of the footwear, you need to get with the times clarks and provide a service not just take the money.

Order was shown as one delivery of 4 pairs of trainers. Parcel arrived with 1 pair of trainers then despite emails to Clarks and Evri I did not receive responses. Then spent 30 mins getting through and after long conversation around not leaving call until resolved I then was told refund was given and return label emailed for 1 pair that did arrive.
Then not long after started to receive return emails from original query that it had been resolved, when I commented back on email that it wasn't resolved until I followed every avenue was it resolved and then suddenly have within a quick email response I get told I have 15% off on-line next order which I reply won't ever shop again after the time you had my money and getting any responses from customer service.

I have a condition that does not allow me to shop in-store so only complete on-line ordering but have never experienced what I have with Clarks on-line shopping.

They are a scam company in China. They are nothing to do with Clarks. I have contacted FB several times to get them taken down. check out don't get scammed Clarks outlet.

Bang on timing..amazing discount. Don't know what all the fuss is about had me paranoid after reading other reviews but I'm pleased everything was smooth.

Ordered 1 pair of adult shoes and 1 pair of adult boots on a Thursday night. Shoes arrived Monday before midday.
Right size, new condition at great price!
The website needs a few improvements but aside from that it was a 5 STAR service.
I am happy with my new shoes! :)

I ordred some boots for my toddler using express delivery as I needed some warmer footwear for her quite urgently. One week later, no sign of delivery so I called the 'customer service department' , as my email had been ignored for three working days, the customer service line was answered by a WEIRD but FUN Indian style sing song, and then a lady whose English was barely understandable, told me that there's a delay with the order and to allow 48 hours... It would be helpful if I had any idea what else was said, I try to be polite and end the call. Low and behold more days pass, no sign of delivery, so I email again to advise that I will raise the problem with my bank if I do not receive a refund. The refund reached my account within 48 hours, which displays that no shipment ever left the warehouse.

What a sham of a company.

I bought some shoes back in september I returned them I know they received as tracked them with evri
I cant log into my account I tried then they asked me to change the password which I did then there seemed to have no account there for me
I am 50 pound out of pocket with no refund
STAY AWAY go elsewhere this is awful customer service who can afford to loose money at the moment

I ordered sketchers walkers 23rd Sept delivery was 10days today 8th Oct still no shoes yet money has left my account is this a scam

Been over ten days I made an order haven’t received it yet.

Always helpful and friendly staff at Clarks Outlet at Cannock, Staffs. Saw a pair of shoes today but could not see a 71/2 or 8. Assistant Katie pointed out they were a slightly wider shoe, an E fit and suggested a 7 might fit. Indeed it did, very comfortably. Thanks Katie. A well deserved sale made!

I don’t usually write reviews and was worried as I placed order before I checked the reviews. The shoes came in perfect condition 5 days after placing order. Only complaint is Evri left the parcel in alley in the pouring rain instead of in the porch like they said on the proof of delivery. There was somebody home so I don’t understand why they did this

Made a order on the 30 July and still have not received anything. It says that it is out for delivery on the 17 August still not cone says its with FedEx but they have no trace of it. Have emailed them 6 times no answer from them

The shoes are good and the prices are good.
But... I have requested my refund 3 times and still not refunded. I sent shoes back over a month ago now.
Bad customer service.

Bought a pair of trainers from them. Instead of eyelets for the laces they had loops stitched to the trainer. 3 months later a loop snapped so I can longer tie my trainers up. They offered me a discount of 20% off next pair. That's all well and good, but now I have a pair of trainers that I am never going to wear that cost £70, and would still have to pay £56 minimum to replace them with the voucher. Shame because I thought better of Clarks, both quality wise and customer service wise. UPDATE On taking a second look at the pictures I sent them of the problem they have now given me a refund. Well done Clarks that's more like the Clarks we know and love.